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A holistic view of customer analytics for maximizing selling opportunities by Infor CRM

January 13, 2012 - This report explores how best-in-class companies take a holistic approach to providing a complete, accurate and integrated view of customers to improve satisfaction and retention without losing sight of customer profitability.

A realist's guide to building bottom line revenue and customer loyalty with social CRM by SugarCRM Inc.

October 17, 2011 - Is social CRM just hype or is it really worth your business's time? Read this eBook from SearchCRM.com for expert advice.

Accela Video Whitepaper: Differentiate Your Company with Complete CRM by Oracle Corporation

April 05, 2010 - Interactions between partners, customers, and employees are much faster-paced in our highly-networked world. It is important that CRM solutions understand these relationships. Watch this video to learn strategies for CRM evolution.

Accelerate Sales with Electronic Signature Technology by DocuSign, Inc.

January 16, 2012 - Access this brief white paper now to learn how to implement electronic signatures into your sales department for speedier closes.

Achieving Business Value with Network and Application Visibility by Riverbed Technology, Inc.

January 09, 2012 - This resource provides in-depth information and data taken from 9 comprehensive interviews with current Riverbed Cascade customers. Customer experiences before and after the application visibility solution was implemented are explored.

Adapt your contact center for increased customer satisfaction by inContact

January 20, 2012 - This video explains how you can combine interactive voice response (IVR) and ACD systems into one that tracks calls, call waits and offers "self-service" options for callers with a long wait. Watch this now to see a detailed overview of this all-in-one system that will save your organization money.

Address all your CRM needs with one system by Infor CRM

December 19, 2011 - Read this paper to learn about a business-specific solution that is designed with forward-thinking brands in mind. With all industries considered and all accepts of selling considered from sales to customer relationship management, this new system may fit all of your needs.

Advanced Authentication Methods: Software vs Hardware by CA Technologies.

June 30, 2011 - View this webcast to discover the advantages of a software-based authentication solution and how it can help your organization extend strong authentication to all of your employees, partners and customers in a secure, convenient, cost effective manner.

Advancing Enterprise Mobility to Improve Sales and Service by SAP America, Inc.

March 24, 2011 - Explore the latest thinking on use of mobile technology to deliver business value by enabling sales and service processes – and transform processes across the enterprise. Business software vendors can best support their customers by collaborating with strategic partners to co-innovate and foster a mobile ecosystem.

An End-to-end Messaging Strategy for SMBs by Dell, Inc. and Intel

April 29, 2010 - This paper outlines the critical requirements - reliability and availability, scalability, security, and performance - of an SMB messaging environment and describes and end-to-end messaging solution that meets those requirements.

Analyst Research IBM Synchronizes its Commerce 2.0 Strategy with ‘Smarter Commerce’ Initiative by IBM

March 31, 2011 - In this paper, IDC Insight highlights the important elements of the IBM Smarter Commerce announcement and looks at the implications of the announcement in the context of a powerful movement that is occurring in the commerce solutions marketplace, both business to business (B2B) and business to consumer (B2C).

Analyst's take: Business impact of Facebook in the workplace by ComputerWeekly.com

February 09, 2011 - Nearly half of office employees access Facebook during work. Nucleus found companies effectively lose an average of 1.5 percent of total office productivity when employees can access Facebook during the work day.

Analyst's take: Microsoft Dynamics CRM boosts customer service and company profits by ComputerWeekly.com

February 11, 2011 - Microsoft Dynamics CRM enables organizations to improve customer service, effectively manage marketing and communications, and increase sales productivity, ultimately driving increased profits and reduced costs.

Analyst's take: Nucleus Research's top 10 IT predictions for 2010 by ComputerWeekly.com

January 26, 2011 - The cloud continues to drive both rapid ROI and new ISV business models. Beyond the cloud, expect 2010 to bring greater use of analytics, automation, and CRM, and a permanent shift in structural unemployment. Bid auf Wiedersehen to the vendors who still haven’t gotten it.

Anti-Virus Comparative: Proactive / Retrospective Test by ESET

March 16, 2011 - This test report is the second part of the August 2010 test. The report is delivered the beginning of December due to high-required work, deeper analysis and preparation of the retrospective test-set.

Application Upgrades and Service Oriented Architecture by Oracle Corporation

January 01, 2008 - Read this whitepaper to understand why and how SOA-enablement will reduce cost and risk of Application upgrades for your organization.

Apply the power of CRM to build customer loyalty by Infor CRM

February 07, 2012 - This tip guide comes straight from Paul R. Timm's book, 'Technology and Customer Service: Profitable Relationship Building.' Read on to learn how to utilize today's technologies for enhancing customer relationship management (CRM) strategies.

Are hybrid clouds the path to cloud-computing nirvana? by Dell, Inc. and Intel

December 06, 2010 - You’ve likely heard of cloud computing – shared computing resources available over the Internet. But it turns out there’s more than one way to cloud. Read now to learn about public, private and hybrid cloud strategies.

Are your online customers struggling? Learn how to increase satisfaction and drive revenues by Tealeaf

September 27, 2011 - Knowing why a customer is dissatisfied with your company's online interaction is essential to successful online marketing. Read this white paper to learn about Customer Struggle and how you can eliminate it from your online customer interactions.

Assessment Cross-Channel Experience Assessment by IBM

November 17, 2011 - This paper offers information on rapidly developing a cross-channel strategy that reflects current customer trends and priorities, assesses a company’s Channel Capability Maturity, and helps to determine optimal future maturity needed to support the channel strategy.

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