Social Networks and Community Management | Application Lifecycle Management(ALM) | Customer Self-service/ e-Self Help | IT Service Management (ITSM)/ IT Infrastructure Library (ITIL) | Business Process Outsourcing | Help Desk and Call Management | Supply Chain Optimization | Web, Video and Audio Conferencing | Collaborative Tools | Web Discussion Systems

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Self-Service is Coming to IT… What You Need to Know by Surgient January 11, 2010 - (Free Research) Learn which self-service models work for an IT cloud offering with Dave Malcolm, Surgient CTO. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

The Best of Both Worlds: How to Effectively Leverage Social Media Relationships with Real-Time Collaboration Tools by Citrix Online August 19, 2009 - (Free Research) This eBook explores how organizations can connect and nurture relationships with prospects and customers by effectively leveraging social media and real-time collaboration tools. (EBOOK) VIEW ABSTRACT | GO TO

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