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Differentiation through Service Excellence Driving Customer Loyalty and Service Profitability by SAP America Inc September 2008 - (Free Research) The importance of achieving service excellence is growing. Products are increasingly becoming commodities, and CEOs are recognizing that first-rate service is crucial to enhancing customer satisfaction. This paper explores the crucial links between customer service and customer satisfaction. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Emerging Media Series: How Blogs & Real Simple Syndication (RSS) Impact B2B Technology Purchase Decisions by KnowledgeStorm, Inc (E-mail this company) September 2006 - (Free Research) This report, the second in a series of studies looking at the impact emerging online applications have on B2B technology marketing, finds that blogs and Real Simple Syndication (RSS) are catching on more quickly than previously thought. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Learn More About KnowledgeStorm by KnowledgeStorm, Inc (E-mail this company) June 2007 - (Free Research) KnowledgeStorm is the Internet's top-ranked search resource for technology solutions and information. With our premier network, search expertise and performance tools and services, KnowledgeStorm provides technology vendors the most opportunities to reach buyers on the Internet and convert them into Web leads. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Podcast: Emerging Media Series, Issue Two: Blogs and Real Simple Syndication Report by KnowledgeStorm Webinars (E-mail this company) September 2006 - (Free Research) This podcast will focus on the content of a new KnowledgeStorm research report, the second in a series of studies looking at the impact emerging online applications have on B2B technology marketing. The research finds that blogs and Real Simple Syndication (RSS) are catching on more quickly than previously thought. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Emerging Media Series: How Blogs and Real Simple Syndication (RSS) Impact B2B Technology Purchase Decisions by KnowledgeStorm Webinars (E-mail this company) September 2006 - (Free Research) This report, the second in a series of studies looking at the impact emerging online applications have on B2B technology marketing, finds that blogs and Real Simple Syndication (RSS) are catching on more quickly than previously thought. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Podcast: Emerging Media Series II: Blogs and Real Simple Syndication Report by KnowledgeStorm, Inc (E-mail this company) September 2006 - (Free Research) This podcast will focus on the content of a new KnowledgeStorm research report, the second in a series of studies looking at the impact emerging online applications have on B2B technology marketing. The research finds that blogs and Real Simple Syndication (RSS) are catching on more quickly than previously thought. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Nucleus Research: Force.com Drives Faster Development by Salesforce.com May 2009 - (Free Research) Cloud computing is dramatically changing the cost and time equation for enterprise applications and custom application development. This report from Nucleus Research highlights the advantages of Force.com that allow ISVs, on average, 4.9 times faster application development than traditional .NET or JAVA environments. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

The Force.com Multitenant Architecture: Understanding the Design of Salesforce.com's Internet Application Development Platform by Salesforce.com March 2009 - (Free Research) To meet the extreme demands of its large user population, Force.com's foundation is a metadatadriven software architecture that enables multitenant applications. This paper explains the patented technology that makes the Force.com platform fast, scalable, and secure for any type of application. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Introduction to BB Development by BlackBerry January 2009 - (Free Research) In this webcast, Mike Kirkup tells about BlackBerry application platform which simplifies the development, deployment and management of wireless applications. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Best Practices in Lead Development by KnowledgeStorm Webinars (E-mail this company) May 2005 - (Free Research) Learn how your company can change from a lead generation business model to a dynamic lead development process in this joint Webcast from SiriusDecisions and KnowledgeStorm. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Force.com: Create and Run Any Application in the Cloud by Salesforce.com March 2009 - (Free Research) Cloud computing is changing the landscape of information technology in a profound way. Building and running business applications with traditional software has always been complex, slow, and expensive. By replacing locally managed stacks of networking, hardware, and software resources with an Internet-based utility, this model has changed how.. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Best Practices for Mobile Development by BlackBerry January 2009 - (Free Research) In this webcast, author Mike Kirkup tells about mobile development with their features and limitations and describes Smartphones which store data in the memory. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Top Trends Driving CRM Innovation in 2009 and Beyond by SugarCRM Inc. June 2009 - (Free Research) Watch this webcast to learn how many factors are colliding in the technology world, enabling more organizations to deploy CRM with positive results. This webcast includes industry analysis regarding top trends in CRM deployment and development, as well as an in-depth discussion of how decision makers can leverage these trends to their benefit. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Differentiating With Technical Support, a JBoss Customer Support Study by JBoss, a Division of Red Hat August 2008 - (Free Research) Strategic organizations are increasingly looking for ways to lower the total cost of ownership (TCO) of their technology assets while improving the return on their investment. In this white paper, you will discover how expert customer support services can have a dramatic impact on both as you explore the success of JBoss middleware technology. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Bowen & Groves Honored in Fifth Annual International Business Awards(SM) by Bowen & Groves July 2008 - (Free Research) Bowen & Groves the developer of M1 by B&G™ a leading Manufacturing ERP System has earned a Certificate of Finalist Recognition for Best Support Organization and Best Product Development Department in the 2008 International Business Awards. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Collaboration Advantage: Customer-Focused Partnerships In A Global Market by SAP America Inc June 2009 - (Free Research) In order to better understand the opportunities, challenges, risks and rewards companies have seen from these types of agreements, the Economist Intelligence Unit conducted a survey in March 2008, sponsored by SAP, which asked 516 senior executives how their business relationships are evolving. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Demystifying B2B Integration for Oracle E-Business Suite by EXTOL International, Inc. June 2009 - (Free Research) This Podcast explores the key functional requirements for B2B integration and available implementation options for Oracle E-Business Suite. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Enable OEM End Customers to Interact with and Build Their Own Reports by Actuate June 2009 - (Free Research) This white paper explains how OEMs can embed BIRT into their applications to enable end customers to build highly usable and scalable reports thus driving the market's adoption of their application. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Fixing Enterprise Search by Information Builders June 2009 - (Free Research) Enterprise search transforms the ability of users to find information. It is a powerful, cost-effective, and productivity enabling technology for users in the enterprise. Read this white paper to learn about the value of enterprise search, why it's broken, and learn about WebFOCUS Magnify, the industry's first real-time enterprise search solution. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Microsoft .NET Framework and BlackBerry Applications by BlackBerry March 2009 - (Free Research) This whitepaper provides a technical overview of how organizations can leverage Microsoft development tools and Microsoft .Net framework to create applications for the BlackBerry®platform. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Winning the War for Talent in the High-tech Industry by SAP America Inc January 2009 - (Free Research) Human capital management (HCM) is becoming a priority for high-tech senior executives. The workforce is not only a source of competitive differentiation, but also the key to accomplishing a number of strategic goals such as product and service innovation and process improvements. This SAP Executive Insight addresses key questions. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Developer's Guide to Mobile Applications by BlackBerry July 2006 - (Free Research) This document describes how to extend the BlackBerry Enterprise Solution™ using the BlackBerry Mobile Data System™ (BlackBerry MDS™) to provide a mobile workforce with access to a wide range of corporate data and applications. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Webcast: Oracle Database 11g: Real Application Testing by Oracle Corporation December 2008 - (Free Research) View this webcast to learn how Oracle Database 11g allows businesses to adopt new technologies quickly while minimizing risk. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Forrester Research Oracle Database Security 11g: Data Masking Webcast by Oracle Corporation November 2008 - (Free Research) In this webcast, Forrester Research analyst Jonathan Penn explains the importance of using data masking products, such as Oracle Data Masking, to prevent unauthorized access to sensitive or regulated data. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Engage Me! Web Experience Management as the New Business Imperative by FatWire Corp. July 2008 - (Free Research) In today's world, organizations have to compete for customers attention like never before. WEM (Web Experience Management) is a new business imperative, driven by demand for engagement that will only grow, not diminish. This white paper is designed to advance your company's engagement strategy and drive you towards the successful practice of WEM. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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