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BoldChat Whitepaper: Proactive Chat by LogMeIn, Inc.
February 06, 2012 - (Free Research) If you are unfamiliar with proactive chat or already have proactive chat software and want to learn how to make the most of it, then check out this white paper to gain a strong understanding.
Riverbed Helps Triple Gilt Groupe’s Web Traffic Within a Year by Riverbed Technology, Inc.
November 09, 2011 - (Free Research) With over 5,000 requests per second during peak periods, online retailer Gilt Groupe could lose a large percentage of its daily profits in just 10 minutes of downtime. After choosing the Riverbed Stingray Traffic Manager as its load balancing solution, visits to the site have increased thanks to improved customer satisfaction.
Create an Online Customer Feedback Loop with Your Call Center by Tealeaf
January 24, 2011 - (Free Research) In this whitepaper, we will describe the business imperative for closing the multi-channel customer experience gap and discuss how doing so gives you opportunities to differentiate your business. Read on to learn more.
Anti-Virus Comparative: Proactive / Retrospective Test by ESET
March 16, 2011 - (Free Research) This test report is the second part of the August 2010 test. The report is delivered the beginning of December due to high-required work, deeper analysis and preparation of the retrospective test-set.
The Innovation Barrier, Part 2: Symptoms, Solutions, and the Impact on Equipment Manufacturers by Fanfare
November 16, 2007 - (Free Research) This paper is the second in a two-part series exploring the innovation barrier – the point at which testing can no longer keep pace with development in the equipment manufacturing industry. It examines the innovation barrier’s symptoms – from slowdowns in development to mounting quality issues – and the potential impact on equipment manufacturers.
Next-gen telecom testing tools evolve for NGN services, IMS networks by Mu Dynamics
April 18, 2011 - (Free Research) This e-guide discusses the convergence of voice, video and data on IP Multimedia Subsystem (IMS) networks and how it is driving the need for testing tools that are up to speed. Find out what key players are doing to keep pace and how integrated platforms may eliminate the need for multiple telecom testing tools and simplify the process.
Test Apps in a Snap by Dell Compellent
January 21, 2011 - (Free Research) To provide a risk-free environment for application and OS testing, Dell Compellent utilizes the same Instant Replay architecture that drives its continuous data protection software. The technology can be used to create exact clone copies of existing production VMs, complete with all installed applications. Read this white paper to learn more.
Quickcast 2: The four main challenges of mobile applications by Hewlett-Packard Company
January 23, 2012 - (Free Research) Today's enterprise reliance on mobile applications has some serious implications for functional, performance, security and operational testing. View this webcast to find strategies for addressing these four mobile challenges.
11 Reasons Why Ektron Should Be On Your WCM Shortlist by Ektron, Inc.
November 2011 - (Free Research) Many businesses take full advantage of web content management systems for a multitude of reasons, but mostly because they allow business professionals the ability to create, publish and manage content on websites rather than relying totally on IT. Read this paper to get some must-know tips for selecting the right web CMS.
BI with SQL Server 2008 R2 by Dell, Inc. and Intel
August 2010 - (Free Research) SQL Server 2008 R2 has been labeled a BI release because of its new features for business intelligence. In this interactive classroom, industry expert Don Jones explains the improvements made to existing SQL Server BI features like SSRS. Learn about the benefits of self-service BI and Master Data Services. Then take a quiz to test your knowledge.
City of Ulm Case Study by Centennial-Software
July 2008 - (Free Research) The City of Ulm turns to Enteo v6 to rollout Windows Vista and applications on all clients with minimal effort and high degree of reliability.
Cisco Unified CRM Connector 3.0 by Cisco Systems, Inc.
The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network.
Optimizing Desktop Virtualization with Dell Equallogic Hybrid Arrays by Dell, Inc.
April 2011 - (Free Research) In recent years, we have witnessed great technology leaps from all of the leading VDI software vendors. In this part of our series, we take a close look at a recent performance benchmark to evaluate in detail how Dell’s innovations reduce complexity, improve performance and lower the cost of VDI.
Netflights.com uses Tealeaf in the call center to help generate 20% of all revenue by Tealeaf
November 2010 - (Free Research) To better differentiate in a highly competitive environment, Netflights.com decided that improving customer experience for its website, needed to be a key strategic initiative. This paper describes how Netflights.com leveraged Tealeaf for unprecedented visibility into their online channel, dramatically improving customer service and as a result.
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