Customer Relationship Management (CRM) | Customer Experience Management (CEM) | Customer Service (General) | Customer Interaction Management | Customer Data Integration | Customer Information Management/ Customer Databases | Virtualization | Business Intelligence Solutions | On-line Customer Support | Sales Analysis & Reporting

Search Results		1 - 25 of 188 | Next Page
Too many results? Filter by:	All result types Software Services & Resellers Hardware Research

CW Buyer's Guide: Customer Relations (CRM) by ComputerWeekly.com October 05, 2011 - (Free Research) This nine-page Buyer's Guide to Customer Relationsip Management (CRM) analyses the factors CIOs and senior IT professionals will need to consider as they plan their CRM strategies. (ESSENTIAL GUIDE) VIEW ABSTRACT | GO TO

Cisco Unified CRM Connector 3.0 by Cisco Systems, Inc. The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network.  (HARDWARE PRODUCT) GO TO DETAILED REPORT

crystalreports.com for Salesforce.com: Exception and Sales Reporting by Business Objects crystalreports.com is a Web-based report-sharing service that allows you to share Crystal Reports with the right people - simply and securely. Create advanced reports from your Salesforce.com data. Dig deeper for answers using graphs with drill down capabilities. View, schedule, refresh, and distribute reports online - inside Salesforce.com.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

S3 Control: Adding Control to Change Management by Solidcore Systems, Inc. There is a gap between change activity & the documented Change Management process. Solidcore S3 Control adds control to change management. It provides visibility into changes in the enterprise IT infrastructure, accountability for employees deploying ticketed changes, & enforcement of change policies. It is available on IBM platforms.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Netflights.com uses Tealeaf in the call center  to help generate 20% of all revenue by Tealeaf November 04, 2010 - (Free Research) To better differentiate in a highly competitive environment, Netflights.com decided that improving customer experience for its website, needed to be a key strategic initiative. This paper describes how Netflights.com leveraged Tealeaf for unprecedented visibility into their online channel, dramatically improving customer service and as a result. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Delivering a Unique Online Experience for Segments, Regions, and Brands: Knowing When to Use Personalization, Microsites, and Independent Sites by Oracle Corporation April 25, 2011 - (Free Research) Differentiating customer experiences for online channels is an important deciding factor for loyalty and growth. This white paper discusses the primary considerations and options for delivering a unique online experience to satisfy all of your customer and stakeholder needs. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Top 10 Technical Considerations for Evaluating e-Commerce Platforms by Art Technology Group (ATG) July 23, 2010 - (Free Research) This paper offers ten considerations to help guide the selection criteria for your next e-commerce platform - which should ideally be the last e-commerce platform you would ever need to buy. Continue reading to learn these two technical considerations for evaluating e-commerce platforms. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Customer Experience Management Best Practices For Insurance: Five Ways to Increase Conversion and Adoption Rates by Tealeaf September 27, 2011 - (Free Research) To jump-start your customer experience efforts, Tealeaf, the leader in online Customer Experience Management (CEM) software, recommends in this white paper five best practices that you can implement today to establish an online customer experience competency within your organization. Continue reading to learn more. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Stop losing revenue from poor online customer experiences by Tealeaf August 01, 2011 - (Free Research) 24% of annual online revenue is lost globally due to poor online customer experience. This report will underscore the importance of online customer experience management, or CEM, which is about taking a disciplined approach to understanding how customers interact with your business online and removing the obstacles to their success. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

5 ways to increase online self-service adoption for financial services by Tealeaf September 27, 2011 - (Free Research) Financial institutions need to take immediate steps to ensure they understand the experience of their customers who are transacting online. In this white paper learn how to implement an effective customer experience management (CEM) to help build customer loyalty, revenue, cost savings, and more. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Simple, Affordable Disaster Recovery Automation in the Virtualized IT Datacenter by Dell | EqualLogic December 2008 - (Free Research) Virtualized iSCSI SANs are increasingly being chosen for virtual data center deployments because they help simplify storage management and help overcome performance, scalability and cost barriers of traditional SAN architectures. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Recover lost online revenue with customer experience management by Tealeaf November 2010 - (Free Research) In this white paper, we’ll describe the two main techniques companies utilize to incorporate customer recovery into their overall Customer Experience Management strategy—namely, Immediate Issue Resolution & Follow‐up and Real‐time Customer Recovery. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Meeting the Requirements of DoD Directive 8570.1 by Global Knowledge Network, Inc. March 2006 - (Free Research) The Department of Defense's manual, DoD 8570.01-M Information Assurance Workforce Improvement Program, supports DoD Directive 8570.1, which requires all individuals possessing privileged access to a DoD Information System (IS) to be trained and certified in the secure operation of computer systems used throughout the DoD's Global Information Grid. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

How to Save Time and Money Making Your Transition to IPv6 by Cisco Systems, Inc. October 2011 - (Free Research) This white paper discusses 9 strategies that can save your business time and money while transitioning to IPv6, by slowing the need for replacements and mitigating risks. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Build Your Own SAP CRM Solution — and Know Exactly How Much It Will Cost by SAP America, Inc. July 2011 - (Free Research) This white paper provides an overview of a rapid deployment strategy designed to take the guesswork out of implementing CRM. Inside, learn how this approach can let you pick and choose features which matter the most to your organization while avoiding playing for ones you don't to provide an accurate, upfront price. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Riverbed Helps Triple Gilt Groupe’s Web Traffic Within a Year by Riverbed Technology, Inc. November 2011 - (Free Research) With over 5,000 requests per second during peak periods, online retailer Gilt Groupe could lose a large percentage of its daily profits in just 10 minutes of downtime. After choosing the Riverbed Stingray Traffic Manager as its load balancing solution, visits to the site have increased thanks to improved customer satisfaction. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Changes to the PMBOK® Guide, 4th Edition, and What You Should Know by Global Knowledge March 2009 - (Free Research) In December 2008, PMI® (Project Management Institute) released the 4th edition version of 'A Guide to the Project Management Body of Knowledge® (PMBOK® Guide)',the Project Management Institute's (PMI's) collection of published “generally recognized good practices” (according to PMI's 4th edition FAQs). (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Ask Questions Until You Get the Right Answers and the Right Network by Cisco Systems, Inc. December 2011 - (Free Research) Establishing a relationship with a trusted reseller can help you turn your network into something that matches your business and fulfills the specific needs of your organization. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Address all your CRM needs with one system by Infor CRM December 2011 - (Free Research) Read this paper to learn about a business-specific solution that is designed with forward-thinking brands in mind. With all industries considered and all accepts of selling considered from sales to customer relationship management, this new system may fit all of your needs. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Achieving Business Value with Network and Application Visibility by Riverbed Technology, Inc. January 2012 - (Free Research) This resource provides in-depth information and data taken from 9 comprehensive interviews with current Riverbed Cascade customers. Customer experiences before and after the application visibility solution was implemented are explored. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Oracle Business Intelligence Applications Overview by Oracle Corporation January 2011 - (Free Research) This paper explains how Oracle Business Intelligence (BI) Applications are complete, prebuilt BI solutions that deliver intuitive, role-based intelligence for everyone in an organization - from front line employees to senior management - that enable better decisions, actions, and business processes. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Five Predictive Imperatives for Maximizing Customer Value by IBM February 2011 - (Free Research) This white paper from IBM describes how a set of five predictive imperatives can help ensure that your company maximizes the value of its customer relationships and sustains higher levels of revenues and profits. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Sophisticated insights in Banking - From complexity to client centricity by IBM November 2011 - (Free Research) This white paper outlines steps that financial institutions can take to become more business savvy and efficient in the age of the consumer. Read on and learn how to leverage information and reduce risk, properly set product prices, learn about your clients and more. (WHITE PAPER) GO TO WHITE PAPER

IT in the UK SMB (Small and Medium sized Business) Sector by ComputerWeekly.com January 2012 - (Free Research) This report from Knowledge Peers and Pierre Audoin Consultants (PAC), reveals what leaders of Small and Medium-Sized Businesses (SMBs) think of IT – its strategic value, its potential, and the changing way in which it is being used in their organisations. (IT BRIEFING) VIEW ABSTRACT | GO TO

Next-gen telecom testing tools evolve for NGN services, IMS networks by Mu Dynamics April 2011 - (Free Research) This e-guide discusses the convergence of voice, video and data on IP Multimedia Subsystem (IMS) networks and how it is driving the need for testing tools that are up to speed. Find out what key players are doing to keep pace and how integrated platforms may eliminate the need for multiple telecom testing tools and simplify the process. (EGUIDE) VIEW ABSTRACT | GO TO

1 - 25 of 188 | Next Page

We are always striving to improve our customer experience. Please notify us if there is a company missing that you feel should be in our directory.