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Increasing Competitiveness and Reducing Costs in Today's Economy by Microsoft Corporation India Pvt Ltd
November 2009 - (Free Research) This paper outlines the Microsoft Business Productivity Online Suite, illustrates its relevance to small and midsized business customers, and provides the resources to help you evaluate how your business might benefit from the service.
HiveManager Online: Less Dollars, More Sense by Aerohive Networks
December 2009 - (Free Research) Read this paper to learn about HM Online, a cloud-based (Software-as-a-Service), disaster-proof wireless network management system (WNMS) designed to make a wireless network administrator's life easier.
The Empowered Customer: Productivity Enhancements in a Digital Era by Microsoft
March 2010 - (Free Research) This white paper discusses how gathering intelligence from multiple sources such as social media, customer service centers and online support, and then transforming that intelligence into productivity improvements are vital steps in transforming customer service in the digital age.
Expert strategies for making the most out of customer interactions by ColdSpark, Inc.
February 2010 - (Free Research) In this podcast, learn ways to improve customer interactions and customer relations, get tips for learning more about your customers and find out the best ways to improve an organization's overall plan on customer feedback and interaction.
Achieving Service Excellence Across The Enterprise by Numara Software
February 2009 - (Free Research) Common problems with interdepartmental handling of customer issues include a mismatch of priorities, no shared understanding of customer impact, and overall communication problems between teams. The solution is to create enterprise-wide workflow and visibility..
2010 Threat Predictions by McAfee, Inc.
March 2010 - (Free Research) McAfee Labs foresees an increase in threats related to social networking sites, banking security, and botnets, as well as attacks targeting users, businesses, and applications. However, in 2010 an increase in the effectiveness of law enforcement to fight cybercrime is also anticipated. Read this report to learn more about what to expect in 2010.
IT Savings Made Simple: Rethink Your User Desktops by Citrix
October 2009 - (Free Research) Desktop virtualization—the replacement
of physical desktops with virtualized versions hosted and delivered from the
datacenter—not only allows you to equip your users more efficiently and
cost-effectively; it enables a broad range of strategies for reducing cost,
improving service and providing more agile support to the organization.
Insurance: Converging Customers, Cost Management and Compliance by Kofax, Inc.
February 2010 - (Free Research) Through a case study with Pan-American, this white paper examines how insurers can generate measurable progress toward these goals by treating document driven business process automation as a strategic initiative at the C-level.
Innovative Marketing Strategies for Individual and Personal Lines Insurers by Infor CRM
July 2009 - (Free Research) In this paper you will learn just how important each customer interaction is and how companies are turning to Infor CRM Epiphany Inbound Marketing for Insurance to be able to manage their customers on a highly personal basis which greatly increases customer loyalty and satisfaction which will ultimately increase sales and profitability.
Infor CRM Epiphany for Insurance by Infor CRM
July 2009 - (Free Research) The market-leading Infor CRM Epiphany suite was designed with the needs of today's insurance companies in mind. It delivers what you need to execute a customer retention and growth strategy by delivering a single view of customer interactions across business.
Efficiency, Effectiveness and Customer Loyalty in the Insurance Contact Center by Infor CRM
July 2009 - (Free Research) Read this paper to learn how important an efficient and effective contact center is and how Infor CRM Epiphany Contact Center enables carriers to create a highly efficient, customer-centric, multichannel contact center, providing a better customer service experience and increasing customer loyalty.
Role Based Access Governance and HIPAA Compliance: A Pragmatic Approach by Aveksa
July 2009 - (Free Research) Forward thinking organizations should use the passage of HITECH as an opportunity to take a more risk oriented approach by implementing an access governance framework and modernizing patient information in electronic health records (EHR). Read on to learn about utilizing role based access governance to proactively insure HIPAA compliance.
FACTS® 125 by Ebix Health, Inc.
January 2001 - (Free Research) FACTS® 125 is a fully automated and comprehensive system for the management of Section 125, Flexible Benefit plans.
HIPAA, HITECH and HITRUST: What Do I Need To Know? by Solutionary
December 2009 - (Free Research) HIPAA (Health Insurance Portability and Accountability Act) took effect in 2003, but the healthcare industry did not take any of it seriously, as there was a lack of any real enforcement. That has changed with the passing of the HITECH Act. View this webcast as Forrester walks you through how to address requirements and security.
Windows Server 2008: Release 2 Review Guide by Global Knowledge
December 2009 - (Free Research) Just what do you expect Microsoft has delivered with the latest release of Windows Server - Windows Server 2008 R2 (release 2)? Let's take a look at how different and how similar Windows Server 2008 R2 could be for you.
CRM: THE ESSENTIAL GUIDE - Five Principles for CRM Success by Pivotal CRM, a CDC Software solution
February 2009 - (Free Research) This paper explains how, Customer Relationship Management (CRM) is first and foremost a strategy. This guide provides insight to help you take a more customer-centric view of your business.
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