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Contact Centers for Dummies by Avaya Inc.
November 2008 - (Free Research) This guide provides a high-level approach to the different methodologies with lots of information not only on running contact centers, but also on implementing technology in contact centers in a profitable way.
SOA and BPM: Achieving Alignment of Business and IT Objectives by Metastorm
May 2008 - (Free Research) This white paper explores the steps necessary for implementing a collaborative SOA. Discover the tools essential for to combining the strategic advantages of BPM with SOA to align IT initiatives with business objectives.
FAQs on mobile policies by BlackBerry
April 2008 - (Free Research) This expert podcast details the criteria for making sure your usage policy fulfills your needs.
Essential Manager's Guide: Intelligent Communications by Avaya Inc.
June 2008 - (Free Research) How can you improve the efficiency of your business processes? What is the strategic approach that will deliver a competitive advantage today? Discover answers here in the Essential Managers Guide for Intelligent Communications.
Extraordinary Customer Service by Avaya Inc.
June 2008 - (Free Research) Extraordinary Customer Service explores the contact center as a strategic part of your enterprise--where you can leverage differentiated services to provide a superior customer experience that can build brand loyalty and increase profits.
Breakaway BPM - A New Era of Business Process Management by Metastorm
February 2008 - (Free Research) This white paper explores how to effectively invest in a Business Process Management initiative. Learn how to gain the real-time visibility necessary for complete lifecycle process management.
The 2008 in Manufacturing Benchmark Report by Infor
September 2008 - (Free Research) This report explores feedback provided by over 1200 manufactures, and aims to server as a roadmap to those in the manufacturing community that desires to reduce costs, and develop customer responsiveness through successful ERP implementations.
The Business Benefits of e-Learning in High-Growth Companies by SkillSoft Corporation
August 2008 - (Free Research) This research report looks at learning strategies and the use of e-learning technologies in high-growth companies – by focusing on the experiences of six organizations. It also includes an annual benchmarking study on trends in corporate learning practices.
6 Best Practices for Preventing Enterprise Data Loss by RSA, The Security Division of EMC
October 2008 - (Free Research) Read this white paper to learn six (6) best practices you can follow to prevent enterprise data loss in order to protect revenue, limit customer attrition, and meet government regulatory requirements.
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