TechExcel CustomerWise (formerly TechExcel CRM) Customer Support Software by TechExcel, Inc.. CustomerWise helps optimize your support process by providing your internal support team with all of the tools necessary to resolve support requests quickly. From incident more... >> Discover more offerings from TechExcel, Inc..
		CRM without Compromise: A Strategy for Profitable Growth by SAP America, Inc.. Build your CRM system so it is flexible enough to quickly respond to changing customer needs and business challenges to sustain a competitive advantage and enjoy a profitable more... >> Discover more offerings from SAP America, Inc..
		Customer Support Solution by Extraview Corporation. As a leading software customer support solution for small companies to the world's largest organizations, the ExtraView Customer Support solution features comprehensive customer more... >> Discover more offerings from Extraview Corporation.

Topics Related to Your Search

Telephony/ CTI/ VOIP | Customer Relationship Management (CRM) | Business Intelligence Solutions | Call Center Management | Routers | Contact Center Management | Unified Communications / Voice & Data Convergence | Business Process Management (BPM) | Service Oriented Architecture (SOA) | Voice Logging and Quality Assurance Recording

Search Results		1 - 21 of 21
Too many results? Filter by:	All result types Software Services & Resellers Hardware Research

Cisco Catalyst 2950 Series Switches with Enhanced Image SW by Cisco Systems, Inc The Cisco Catalyst 2950 Series switches offer enhanced data security through a wide range of security features.  (HARDWARE PRODUCT) GO TO DETAILED REPORT

The ECHO™ - Cisco Connection: ECHO™, and How It Interacts with Cisco's CallManager by Teleformix. July 2008 - (Free Research) Read this paper to learn how ECHO's direct digital integration with Cisco's VoIP network enables the pooling of voice VLAN ports through SPAN or RSPAN. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The ECHO™ - Avaya Connection: ECHO™, and How It Interacts with Avaya’s Telephony Solutions by Teleformix. July 2008 - (Free Research) Read this paper to learn how Teleformix's ECHO™ digital recording solution integrates seamlessly with Avaya’s telephony systems, providing your company with a crucial customer service tool - quality assurance recording. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Record, Evaluate, Monitor and Archive All Your Customer Interactions For your Cisco Switch by Teleformix. July 2008 - (Free Research) Call recording and review are the most effective and efficient ways to ensure your customers receive high quality treatment and accurate information. ECHO™ provides the vehicle for doing this. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Record, Evaluate, Monitor and Archive All Your Customer Interactions For Your Avaya Switch by Teleformix. July 2008 - (Free Research) ECHO™ provides the vehicle for focused customer experience management through real-time monitoring and agent performance evaluations. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Acquire, Analyze, and Present Data with LabVIEW by National Instruments NI LabVIEW is an open environment designed to make interfacing with any measurement hardware simple. With interactive assistants, code generation, and connectivity to thousands of devices, LabVIEW makes gathering data as simple as possible.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Email Creative That Works: An Evaluation of Opens and Click Rates Associated with Various Creative Elements by Silverpop Systems Inc. August 2008 - (Free Research) To help marketers identify creative elements that can really improve results, Silverpop undertook a comprehensive study of both BtoB and BtoC email messages, evaluating a variety of creative elements and comparing open and click rates. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

VDE+Images by Viking Software Solutions. VDE+Images has an open architecture and flexible design that makes it easy to integrate with any document imaging system. VDE+Images can be readily customized using the optional API. Custom field edits and exit routines are coded in the industry-standard C language.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Business Trends: A Strategic Overview-Featuring Gartner Content by Sophos Inc. July 2008 - (Free Research) Sophos offers two distinct Network Access Control solutions which include comprehensive endpoint assessment, remediation and enforcement options, giving organizations control of managed, guest and unauthorized computers (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Guru - Episode One: What's beyond Right Now? by Cisco Systems, Inc February 2008 - (Free Research) A new switch? Another new server? Four more contact center agents? The challenges facing a growing business seem unlimited. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Lumber Company Cuts Customer Delays down to Size by Cisco Systems, Inc February 2008 - (Free Research) The Cisco Unified Communications system has eliminated the need for a separate intercom system, as well, employees can now send a page to any one of the three locations by using their Cisco Unified IP Phones to dial a special number. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

A Disruptive Force in the Analytics Industry – LMG Service Sets a New Benchmark for Retail Analytics thanks to Kognitio by Kognitio July 2008 - (Free Research) In this case study Loyalty Management Group (LMG), tried to find a way to offer retailers and suppliers the ability to analyze full Electronic Point of Sale (EPOS) data volumes to help them gain insight, intelligence and statistical confidence. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Ten Tips for Increasing Operational Efficiency by Cisco Systems, Inc February 2008 - (Free Research) This document explains the 10 tips for using network technology to help your business increase operational efficiency, reduce costs, improve customer satisfaction, and stay ahead of the competition. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

When On-demand Financials Make Sense: A Viable Alternative for Growing Midsize Companies by Intacct July 2008 - (Free Research) This whitepaper discusses when on-demand financials should be implemented. Ventana Research outlines a list of steps for the prospective user to conduct their own evaluation to determine if on-demand financials would be beneficial (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Professional Services Automation (PSA) Software: Track Time & Resources by OpenAir (E-mail this company) Professional Services Automation (PSA) solution OpenAir, helps project management organizations increase profits because it gives them the tools that improve the way service organizations perform the most critical functions, including staffing resources, managing projects, time tracking and accounting for project expenses.  (ASP) GO TO DETAILED REPORT

Revenue Recognition, Contract Renewals and Order Management Software by Softrax Corporation (E-mail this company) Softrax provides a complete solution for streamlining revenue recognition, maintenance renewals, order management, complex billing, reporting, and financial forecasting. Softrax is the robust foundation for finance operations as well as compliance with accounting guidelines and Sarbanes-Oxley requirements.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Revenue Analytics and Financial Forecasting Software by Softrax Corporation (E-mail this company) Softrax Business Intelligence delivers actionable revenue analytics and financial forecasting to help you optimize top line performance. With Softrax BI, executives and financial professionals have instant access to detailed views of revenue that are personalized, timely and "in context" to the questions they need answered.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Complex Billing, Contract Management and Revenue Recognition Software by Softrax Corporation (E-mail this company) Softrax provides a robust solution for automating transaction, subscription and usage based billing processes with integrated contract management and revenue accounting capabilities, incl. multi-tiered pricing, transaction based charging, flexible billing schedules and deferred revenue management.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Revenue Recognition for ERP – Complement SAP, Oracle, Microsoft by Softrax Corporation (E-mail this company) Softrax Revenue Manager is the only enterprise application dedicated to managing revenue recognition processes within the corporate IT infrastructure, including allocation, scheduling, recognition, compliance, reporting, and forecasting—in a single system complementing your existing ERP, Business Intelligence and Compliance infrastructure.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

IP Telephony Manager: Phone Extensions, Phone Calls & Voice Quality by PROGNOSIS PROGNOSIS simplifies the task of managing large IP telephony deployments. It is ideally suited to global enterprises and large managed service providers. PROGNOSIS delivers real-time information about phone extensions, phone calls, voice quality, availability of the telephony service, and interconnections to telecommunications providers.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Multi-Vendor IP Telephony Management: Challenges and Solutions by PROGNOSIS May 2007 - (Free Research) An increasing number of enterprises are faced with the challenge of supporting and maintaining IP telephony systems from multiple IP-PBX vendors. This paper examines the increasing occurrence of these environments and the present day challenges of using multiple tools to manage them. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

1 - 21 of 21   Business e-mail:  First name: (optional)  Last name: (optional)      x

We are always striving to improve our customer experience. Please notify us if there is a company missing that you feel should be in our directory.