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Customer Relationship Management (CRM) | Business Intelligence Solutions | Technology ROI Tools | Collaborative Tools | Wireless Technologies and Mobile Computing | Mobile Device Management | Business Process Management (BPM) | Enterprise Resource Planning (ERP) | Customer Service (General) | Customer Experience Management (CEM)

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Seasonal Sales and Supply Chain Successes at Molson Coors: Harnessing the Cutting-Edge SAP BusinessObjects Explorer for Faster, Fact-Based Decisions by SAP America, Inc.

June 02, 2010 - (Free Research) This paper describes how Molson Coors harnessed business intelligence (BI) tools to help shape, execute, and continually redefine the company’s strategic direction in all these areas. Continue reading to learn how SAP BusinessObjects Explorer was the BI tool used and learn all the benefits they experienced from this tool.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Coming Revolution in Web Analytics: How Third‐Generation Digital Analytics Tools will Change your Business Forever by SAS Institute Inc.

May 04, 2010 - (Free Research) This white paper describes the impending revolution in digital analytics, one that has the potential to change both the Web analytics and BI fields forever. Read on to learn the case for a new approach toward customer intelligence that leverages all available data, not just that data that is most convenient given the available tools.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Management Mandate to Reduce Costs Leads to Increased Productivity by SEGUS Inc

August 20, 2009 - (Free Research) Learn how an Alabama company seeking a replacement tool for their mainframe administration and automation discovered SEGUS’ Smart products that not only delivered better functionality with a good GUI, but would save the company $80,000 over a five year period, while also avoiding future costly upgrade fees.
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

The Technology of Innovation: Using CRM to Enable Customer-Centric Innovation by Pivotal CRM, a CDC Software solution

October 19, 2009 - (Free Research) This white paper highlights the important role technology can play in the innovation process and looks at how a customer-focused approach to innovation can be supported by flexible customer relationship management tools. It explains how businesses can use CRM to foster and implement customer-centric innovation, enhancing the customer experience.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Essentials of CRM for Wealth Management: Empower Advisors with Client-centric Tools by Pivotal CRM, a CDC Software solution

February 20, 2009 - (Free Research) In this white paper, learn how wealth management firms can use customer relationship management (CRM) strategies and technology to build relationships as trusted advisors, maximize share of wallet, and increase productivity.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Advanced Analytics Demystified: An Introduction to Today’s Analytical Technology Options by SAS Institute Inc.

April 22, 2010 - (Free Research) Advanced analytics software can help companies gain a competitive advantage. But data mining, predictive analytics and other analytical tools can be difficult to understand and use. Get an overview of today’s analytics technology in this podcast.
(PODCAST) VIEW ABSTRACT | GO TO PODCAST

The Business Value of Pervasive BI by SAP America, Inc.

February 01, 2010 - (Free Research) This Aberdeen Analyst Insight draws on three discrete data sets in order to examine the business value of making access to BI more pervasive across the enterprise. The data shows that users taking such an approach have overcome a number of organizational challenges in order to drive significant business performance enhancements.
(ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

IBM, RIM - Mobilizing Business Worldwide by BlackBerry

May 11, 2010 - (Free Research) In this webcast, discover the collaboration tools your employees need to work anywhere, anytime on their smartphones. Learn about key drivers of enterprise mobility and mobile-based collaboration using applications for social networking. Find out which tools support Domino environments and help mobile workers be more productive on the go. 
(WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Detect and Survive by Guidance Software, Inc.

April 15, 2010 - (Free Research) This white paper discusses why the need to forensically examine security threats is an increasingly vital tool for modern companies. It also examines leading providers of this technology, including EnCase Cybersecurity from Guidance Software.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

GoToAssist Corporate - Remote Support Made Easy™ by GoToAssist

July 28, 2010 - (Free Research) Citrix® GoToAssist® Corporate™ is a comprehensive and secure remote support solution that helps businesses increase revenue and reduce costs while improving customer satisfaction and problem resolution times. Continue reading this product overview to learn more.
(PRODUCT OVERVIEW) VIEW ABSTRACT | GO TO

UC2 Software: Reduce Cost and Unleash Collaborative Power by IBM

June 19, 2009 - (Free Research) Don't miss some exciting announcements and demonstrations that feature the squared of UC2 where the real power is when your users can easily just get things done because your tools like Lotus Sametime, Lotus Notes, Lotus Connections and business applications are connected together.
(WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Pivotal CRM: Built For Sales by Pivotal CRM, a CDC Software solution

July 23, 2009 - (Free Research) In this multimedia demo, learn how Pivotal CRM's flexible, innovative features and design give sales users an edge and make them feel the system was built just for them.
(PRODUCT DEMO) VIEW ABSTRACT | GO TO

Connect and Empower Mobile Salespeople by Oracle Corporation

June 10, 2009 - (Free Research) Read this free white paper to see how mobile CRM will give your sales team a winning record on the road.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Critical Path to Competitive Differentiation for Growing Companies by SAP America, Inc.

April 12, 2010 - (Free Research) This paper discusses how insight is best achieved by combining real-world experience and analytics. Although experience and analytics are not mutually exclusive, there is growing evidence that use of BI and analytics leads to competitive advantage including improvements in customer service, the creation of new products or services and more.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Three Ways to Prevent USB Insecurity in Your Enterprise by Lumension

January 26, 2010 - (Free Research) Read this white paper to learn how removable device policy enforcement can mitigate data loss, data theft, and malware propagation and hacking risks while enabling managed use of necessary productivity tools.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

E-Book: Pervasive BI: Driving A More Agile Enterprise by Attivio, Inc.

March 10, 2010 - (Free Research) This e-book from SearchDataManagement.com explores the value of BI, including its return on investment, the pros and cons of purchasing versus custom-building a BI application and how recent trends are changing the BI landscape.
(EBOOK) VIEW ABSTRACT | GO TO

Give Me Something I Can Use: Sales Producing CRM for BtoB Sales Teams by Landslide Technologies, Inc.

July 28, 2010 - (Free Research) Salespeople want to sell. It’s why you hired them, and it’s what you’re counting to move your organization forward. The last thing you should do is slow them down with endless, time-consuming data entry and reporting. Read this paper to learn how the Landslide CRM approach gives salespeople a tool that they will actually want to use.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

BlackBerry Developer Newsletter by BlackBerry

May 25, 2010 - (Free Research) The BlackBerry® Developer newsletter brings you the latest BlackBerry application developer news, information and updates. Click here to learn more and to sign up now.
(NEWSLETTER) GO TO

Sales Intelligence: The Secret to Sales Nirvana by IBM

January 09, 2009 - (Free Research) Read this paper to learn about sales intelligence-- the external sources of information that a company uses to enhance sales force effectiveness. This Aberdeen Group report offers tips from best-in-class companies, including best practices related to data quality, sales force automation, and CRM solutions.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Inside SQL Server 2008: Exploring High Availability and Scalability Enhancements by Global Knowledge

May 01, 2009 - (Free Research) Microsoft is targeting close to zero downtime with SQL 2008 with availability and recovery features that only used to be available via third-party solutions. This white paper discusses the evolution of High-availability from SQL 2005 to SQL 2008, and the tools available to minimize downtime in the Enterprise.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Changes to the PMBOK® Guide, 4th Edition, and What You Should Know by Global Knowledge

March 13, 2009 - (Free Research) In December 2008, PMI® (Project Management Institute) released the 4th edition version of 'A Guide to the Project Management Body of Knowledge® (PMBOK® Guide)',the Project Management Institute's (PMI's) collection of published “generally recognized good practices” (according to PMI's 4th edition FAQs).
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Do You Need a State-of-the-Art ERP Solution? Complete This Gap Analysis to Find Out by Sage North America

June 28, 2010 - (Free Research) This white paper will help you perform a preliminary gap analysis in each of these areas to help you determine whether you need to upgrade your IT solutions and business processes to meet your current business requirements as well as adapt to future requirements.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

E-Guide: Developing and Instituting Corporate Mobile Device Policies by BlackBerry

April 2008 - (Free Research) To learn how to develop appropriate policies for your organization and how to enforce them with mobile security and management tools, read this expert series of tips written by Mark Tauschek.
(E-LEARNING TUTORIAL) VIEW ABSTRACT | GO TO E-LEARNING TUTORIAL

RIM/Lotus Collaboration and Mobility: More than Business Value by BlackBerry

February 2010 - (Free Research) This IT Briefing discusses how advanced collaboration applications from IBM Lotus and BlackBerry smartphones from RIM offer state-of-the-art technology and business advantages to corporate users.
(IT BRIEFING) VIEW ABSTRACT | GO TO

Mobilizing Field Forces on Smartphones by BlackBerry

August 2009 - (Free Research) This ABI Research white paper examines the use of smartphones as tools for mobile field workers as a replacement for rugged devices. Through interviews with multiple companies with we found that the TCO of owning smartphones was 14% - 85% less than rugged devices.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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