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Achieving Business Value with Network and Application Visibility by Riverbed Technology, Inc. January 09, 2012 - (Free Research) This resource provides in-depth information and data taken from 9 comprehensive interviews with current Riverbed Cascade customers. Customer experiences before and after the application visibility solution was implemented are explored. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Next-gen telecom testing tools evolve for NGN services, IMS networks by Mu Dynamics April 18, 2011 - (Free Research) This e-guide discusses the convergence of voice, video and data on IP Multimedia Subsystem (IMS) networks and how it is driving the need for testing tools that are up to speed. Find out what key players are doing to keep pace and how integrated platforms may eliminate the need for multiple telecom testing tools and simplify the process. (EGUIDE) VIEW ABSTRACT | GO TO

E-Book: Leveraging CRM to Increase Sales Effectiveness in a Challenging Economy by SugarCRM Inc. September 22, 2010 - (Free Research) This e-book will explore the methods for optimizing sales efforts and working smarter to meet business needs in today’s economy. Continue reading to learn methodologies for increasing sales effectiveness and making this year a successful one for your organization. (EBOOK) VIEW ABSTRACT | GO TO

Executive Brief Digital Transformation: Creating New Business Models Where Digital Meets Physical by IBM November 17, 2011 - (Free Research) As businesses embrace the digital revolution, they're rethinking what customers value most and creating operating models that take advantage of what’s newly possible for competitive differentiation. This report is designed to provide senior executives with analysis and insight on how fast and how far to go on the path to digital transformation. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Managing Big Data Using Sybase IQ VLDB Option by Sybase, Inc. December 01, 2011 - (Free Research) This brief white paper outlines information lifecycle management (ILM), a set of strategies for managing the growth, storage and retrieval of information over its useful life. Its goal is to ensure that frequently accessed data is returned as fast as possible, while controlling storage costs. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Cisco Unified CRM Connector 3.0 by Cisco Systems, Inc. The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network.  (HARDWARE PRODUCT) GO TO DETAILED REPORT

On the Move: How to provide great productivity solutions for the mobile sales team by SAP America, Inc. March 23, 2011 - (Free Research) A mobile worker’s particular need is mobile CRM – and the goal in a sales context is to deliver all the info and tools on-the-go reps need to manage leads and opportunities. Read in this Selling Power magazine how SAP’s mobile CRM tools help companies to increase sales significantly. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Unlocking the Power of Mobile Device Management by Dell, Inc. and Intel December 23, 2011 - (Free Research) Access this whitepaper to discover the latest MDM tools available from vendors, along with real-world advice to get the most from the solutions for your organization. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Case Study: Orlando Magic Score a Performance Slam Dunk with Dell Compellent SAN by Dell Compellent May 09, 2011 - (Free Research) To support these data-intensive applications, the Orlando Magic needed a storage area network (SAN) with I/O performance fast enough to play and stream both standard and high-definition (HD) video. Read this case study to see their solution. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

IBM Cognos Collaboration with Lotus Connection by IBM January 24, 2012 - (Free Research) See how to use built-in collaboration and social networking tools to connect people and insights and achieve better business results. (VIRTUAL SEMINAR) VIEW ABSTRACT | GO TO

Security Considerations for Cloud-Ready Data Centers by Juniper Networks, Inc. September 02, 2011 - (Free Research) A network-centric approach to providing security in the data center delivers benefits such as scalability, unified security policy definition and enforcement, visibility into application traffic, and reduced operations overhead. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Creating the Enterprise-Class Tablet Environment by BlackBerry December 02, 2011 - (Free Research) Discover more information about how tablets are affecting the workplace and why enterprises need to implement a tablet strategy for a secure and effective environment. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

E-Guide: Key Strategies for Improving Customer Service in a Down Economy by Citrix Online Go To Meeting January 12, 2012 - (Free Research) Read this e-guide and explore key techniques for using Web 2.0 technologies to improve your customer service, marketing and sales efforts. Discover a sound customer service strategy for your organization, as well as two types of online customer service initiatives. (EGUIDE) VIEW ABSTRACT | GO TO

Implementing Cisco's Web 2.0 Collaboration Technologies by Global Knowledge May 26, 2009 - (Free Research) As technology evolves, there is a never-ending question to designers and implementers: "What is coming next?" The answer is "Collaboration." The move to collaboration is strengthened by the actions of Cisco and Microsoft, as they have each unveiled several collaborative technologies and the means to integrate them utilizing Web 2.0 programming. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Analyst's take: Business impact of Facebook in the workplace by ComputerWeekly.com February 09, 2011 - (Free Research) Nearly half of office employees access Facebook during work.  Nucleus found companies effectively lose an average of 1.5 percent of total office productivity when employees can access Facebook during the work day. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Unlock the Value of Social Media Data by Hewlett-Packard Limited January 04, 2012 - (Free Research) Read this paper now to learn how you can implement social data practices into your current customer analytics program. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Technical Guide on Windows Security by SearchSecurity.com November 04, 2011 - (Free Research) SearchSecurity.com presents a comprehensive guide to Windows security. Our experts help you discover all of the security enhancements made to Windows 7, including BitLocker, AppLocker, DirectAccess and the Win7 Firewall. You’ll learn how to use these tools to help your organization better manage your Windows security efforts. (EGUIDE) VIEW ABSTRACT | GO TO

Redefine Collaboration Across Any Device by Cisco Systems, Inc. August 03, 2011 - (Free Research) View this demo to see how your company can resolve customer complaints and strengthen relationships by quickly uniting stakeholders through smartphones, desktops, PCs, video conferencing, and email across multiple platforms. Learn more about transforming your work and productivity with collaboration. (WEBCAST) GO TO WEBCAST

Video: LotusLive Suite by IBM January 17, 2012 - (Free Research) Watch this videocast to learn how IBM LotusLive provides a secure, robust and integrated communication environment to help you manage email, projects, remote teams and global clients. Take advantage of these collaborative tools so your employees can be more productive — regardless of device or geographic location. (VIDEOCAST) VIEW ABSTRACT | GO TO VIDEOCAST

Transforming the Customer Experience: How Four Contact Centers Did It Successfully by inContact September 15, 2011 - (Free Research) If your organization isn't on the cloud yet when it comes to customer service, then you may be severely disadvantaged. Competition for customer service is increasing and your company needs all the latest tools to stay ahead of the game. Read this white paper to learn how four contact centers adopted agile cloud-based computing technologies. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Navigating the path to satisfying online customer experience by Tealeaf November 23, 2011 - (Free Research) Read this exclusive e-guide to get an executive-level, 360-degree view on which CRM approaches are best for different business scenarios -- from winning strategies for mobile users to social CRM tools to best practices for multi-channel customer experiences. (EGUIDE) VIEW ABSTRACT | GO TO

Social CRM Comes of Age by Oracle Corporation April 01, 2009 - (Free Research) Web 2.0. Collaborative computing. Social media. And now Social CRM. These terms are used interchangeably, and often, to describe the massive transformation taking place across organizations today. What strategies and tools do the newest CRM solutions provide to leverage this new reality? Read this white paper to learn more about Social CRM. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Leveraging Real-Time Web Collaboration to Improve Your Sales Process by CA Technologies. September 2008 - (Free Research) Recent advances in Internet infrastructure technology and maturity of technologies supporting collaboration over the Internet have resulted in new methods for sales organizations to interact with their customers, collaborate with sales team members. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The New Competitive Advantage: Web Collaboration Reaches the Tipping Point PDF File Name by CA Technologies. September 2008 - (Free Research) Web collaboration solutions are emerging as one of the building blocks of those applications. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Video Whitepaper: It’s All About the Salesperson-- Taking Advantage of Web 2.0 by Oracle Corporation April 2010 - (Free Research) It is more difficult than ever for salespeople to close deals now in today's competitive market. CRM solutions can help organizations enhance sales performance. Watch this video for the latest information on CRM systems and Web 2.0 technologies that can help the sales force find new leads and ultimately boost sales. (VIDEO) VIEW ABSTRACT | GO TO

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