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Customer Relationship Management (CRM)
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Data Security
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IT Service Management (ITSM)/ IT Infrastructure Library (ITIL)
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Help Desk and Call Management
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Customer Information Management/ Customer Databases
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Remote Access Technologies
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Workflow Automation
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Content Delivery Networks/ Web Application Acceleration
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Mobile Revolution: The Advent of the Pocket Office by Info-Tech Research
August 30, 2004 - (Paid) The mobile technology landscape seems to change every ten seconds. Businesses that can exploit the potential of mobile technology will have a definite advantage over their competition. Assess your mobile needs and opportunities now.
Demanding More from Log Management Systems by LogLogic, Inc.
September 2008 - (Free Research) Survey results from SANS Industry Analyst shows growth in the number of companies using log data. These companies want more data collection but the lack of a common format between log systems is still a road block. Read how this is changing.
Sales 2.0: How Businesses Are Using Online Collaboration to Spark Sales by Oracle Corporation
September 2008 - (Free Research) This paper examines how Sales and Marketing professionals are beginning to see they can use social media applications such as LinkedIn, Facebook, Myspace, Twitter and Jigsaw to do a better job of selling and marketing to their customers.
Protect Your Customer Data for Peace of Mind by Cisco Systems, Inc.
February 2008 - (Free Research) When dealing with something as invaluable as customer data, think about creating a unified strategy that incorporates the network, people, and tools. Read this paper for advice on how to protect your customers data for piece of mind.
HelpConnection.NET - .NET Help Desk Solution by Expinion.net
The HelpConnection.NET solution is a complete, web-based CRM (Customer Relations Management) system. It is a client information, knowledgebase, ticket and communication system! This is an Enterprise Level application that has been built to accept heavy traffic loads, lots of data and still retain speed.
STEP: Product Information Management for Multi-Channel Marketing by Stibo Catalog, Inc.
STEP’s Enterprise Publishing solution provides product information managers & publishers a powerful single point of control for managing content across the Enterprise and lets them efficiently create/publish catalogs & promotions regardless of the media- print, Web or On-Demand publications. Our solution is for retail/manufacturing companies.
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