Customer Relationship Management (CRM) | Customer Service (General) | Customer Experience Management (CEM) | Customer Interaction Management | Customer Information Management/ Customer Databases | Social Networks and Community Management | Virtualization | Sales Management | Customer Data Integration | Storage Management

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Changes to the PMBOK® Guide, 4th Edition, and What You Should Know by Global Knowledge March 13, 2009 - (Free Research) In December 2008, PMI® (Project Management Institute) released the 4th edition version of 'A Guide to the Project Management Body of Knowledge® (PMBOK® Guide)',the Project Management Institute's (PMI's) collection of published “generally recognized good practices” (according to PMI's 4th edition FAQs). (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Case Study: Bromford Group Sets Solid Foundation With Virtualised Fluid Data Storage by Dell Compellent July 01, 2011 - (Free Research) Like many organisations, data at Bromford Group falls into two distinct groups. On one side is a Microsoft SQL database that tracks customer relationship management, records of tenants and properties. On the other side is all of the data that runs the business itself: Microsoft Exchange, corporate files, and network drives crammed with documents. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Step-by-step Guide to Migrating from Exchange 2003 to Exchange 2010 by Mimecast June 30, 2011 - (Free Research) While Exchange 2010 promises to offer enhanced communication and collaboration capabilities, the migration process can still be a challenge for even the most diligent IT professional. Take a look at this e-book from the editors at SearchExchange.com for a top-to-bottom, expert analysis of the Exchange migration process. (EBOOK) VIEW ABSTRACT | GO TO

Exchange 2010: Performance Enhancements by Dell, Inc. and Intel June 27, 2011 - (Free Research) Microsoft Exchange 2010 promises performance enhancements to those SMBs that utilize this platform, giving them a real incentive to upgrade from Exchange 2003 and 2007. Check out this white paper and learn about the benefits this platform can bring to your email messaging system and more. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Best Practices Guide: Microsoft Exchange 2010 on VMware by VMware, Inc. October 14, 2010 - (Free Research) This paper provides use cases and primary technical benefits that can be achieved by deploying Exchange 2010 on VMware vSphere. (EGUIDE) VIEW ABSTRACT | GO TO

Customer Experience Exchange E-Zine Issue 2 by SearchCRM January 31, 2012 - (Free Research) This second issue of Customer Experience Exchange highlights the contact center. Often an overlooked facet of customer relationship management (CRM), the contact center is usually the first way a customer reaches out to a company and thus should always be considered in CRM strategies. (EZINE) VIEW ABSTRACT | GO TO

Customer Experience Exchange E-Zine: Bridging the Customer Experience Chasm by Tealeaf November 29, 2011 - (Free Research) With rapidly changing demands, customer experience management (CEM) can be a tricky craft within your organization's processes. Customer Experience Exchange is a brand new bi-monthly e-zine focused on CEM tips, best practices and techniques. Check out the first ever issue now, exclusively here. (EZINE) VIEW ABSTRACT | GO TO

An End-to-end Messaging Strategy for SMBs by Dell, Inc. and Intel April 29, 2010 - (Free Research) This paper outlines the critical requirements - reliability and availability, scalability, security, and performance - of an SMB messaging environment and describes and end-to-end messaging solution that meets those requirements. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

BI with SQL Server 2008 R2 by Dell, Inc. and Intel August 12, 2010 - (Free Research) SQL Server 2008 R2 has been labeled a BI release because of its new features for business intelligence. In this interactive classroom, industry expert Don Jones explains the improvements made to existing SQL Server BI features like SSRS. Learn about the benefits of self-service BI and Master Data Services. Then take a quiz to test your knowledge. (RESOURCE CENTER) VIEW ABSTRACT | GO TO

Office 365 SharePoint Online - Architectural Considerations by AvePoint, Inc. October 24, 2011 - (Free Research) Learn about the new services available for Office 365 and how you can incorporate them into your enterprise IT portfolio. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Customer Loyalty Conundrum by SAP America, Inc. September 30, 2010 - (Free Research) In 2011, Forrester Consulting conducted a study to find out how customer loyalty decision-makers define and execute customer loyalty. Read this study to find Forrester's analysis of how loyalty decision-makers currently use customer data, technology, and analytics to manage customer loyalty programs. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Navigating the path to satisfying online customer experience by Tealeaf November 23, 2011 - (Free Research) Read this exclusive e-guide to get an executive-level, 360-degree view on which CRM approaches are best for different business scenarios -- from winning strategies for mobile users to social CRM tools to best practices for multi-channel customer experiences. (EGUIDE) VIEW ABSTRACT | GO TO

Mitigating the Risks of Email Outages by Mimecast June 23, 2011 - (Free Research) Email is the dominant mode of enterprise communication, so even a brief outage can have a serious impact on customer relationships and, most importantly, revenue streams. Take a look at this expert resource for a detailed analysis of the challenges facing email continuity. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Proven ROI of Development Testing: An in-depth analysis of Coverity customer experiences by Coverity February 07, 2012 - (Free Research) Development testing has been proven to find more bugs and identify problems in complex code much faster than any other method. In this white paper you will learn about the ROI realized by twelve companies utilizing development testing in a wide range of industries and learn how to build your own business case. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Social Media-based Customer Loyalty Programs by Infor CRM February 06, 2012 - (Free Research) This e-guide from our editorial team will teach you how to efficiently deliver additional value to customers via social media as well as tips for finding balance when connecting with customers, and expert engagement tips from social media consultant Erik Qualman. (EGUIDE) VIEW ABSTRACT | GO TO

Dodd-Frank Impact on Front Office White Paper by Advent Software, Inc December 05, 2011 - (Free Research) This paper identifies 5 key SEC alarms and explains how the right technology can support best practices to avoid triggering them. View now to explore critical issues including insider trading, books and records retention, service provider due diligence, and more. (WHITE PAPER) GO TO WHITE PAPER

Long-Term Data Protection and Retention: Finding the Correct Balance by Quantum Corporation March 18, 2009 - (Free Research) Tape remains the most cost effective, energy efficient and reliable program technology for storing large amounts of inactive, off-line or near-line data while complimenting disk-based data protection and retention solutions. Read this paper and find out why. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Executive Dialogue Podcast: Finding Customer Loyalty in a Multichannel World by Oracle Corporation March 21, 2011 - (Free Research) Listen to this podcast for an insightful dialogue between Don Peppers, founding partner of Peppers & Rogers Group, and Melissa Boxer, vice president of CRM applications at Oracle, as they explore these principles and provide guidance on how to create and sustain loyalty in a multichannel world. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Executive Dialogue: Finding Customer Loyalty in a Multichannel World by Oracle Corporation March 02, 2010 - (Free Research) Loyal customers are the lifeblood of a business. Read this paper for a discussion, given by executives Don Peppers and Melissa Boxer, of the four key principles of success in gaining customer loyalty. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Top 5 reasons to move to Windows 8 with Zeus Kerravala by Dell, Inc. and Intel January 20, 2012 - (Free Research) This video compares Windows 8 to previous versions and points out its notable enhancements across several key areas. Discover how this new operating system can enable new levels of virtualization and cost savings and find out how you can leverage it to simplify management, increase storage performance, and more. (VIDEO) VIEW ABSTRACT | GO TO

LinkedIn Connects with DocuSign for Salesforce by DocuSign, Inc. January 18, 2012 - (Free Research) Read this brief case study of LinkedIn's implementation of DocuSign and Salesforce to speed up sales deals and receive completed contracts quicker. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Reinventing the Web Channel to Maximize B2B Sales and Customer Satisfaction by Oracle Corporation April 26, 2011 - (Free Research) As e-commerce continues to grow, customer expectations for B2B e-commerce are changing rapidly. Business to business (B2B) companies that wish to grow and become more profitable are realizing that the old ways of doing business are insufficient and are investing in e-commerce platforms. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Nipping malware in the bud by M86 Security February 01, 2012 - (Free Research) With social media, IT consumerization and today’s smart device explosion, enterprises are fighting malware on multiple fronts. But fighting malware making its way to the enterprise through social networks, iPhones and Androids, poses unique challenges. In this videocast, we look at some of the emerging antimalware countermeasures. (VIDEO) VIEW ABSTRACT | GO TO

Making WFM Work: Best Practices and ROI Model by Calabrio, Inc. January 24, 2012 - (Free Research) There has been tremendous innovation in contact center workforce management (WFM) over the past three years, with new vendors and offerings entering the scene. Find out how the new generation of WFM solutions are easier to use, improve agent satisfaction, enhance customer experience and cut costs. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

B2B Benchmark Assessment for B2B Services Sector by IBM January 30, 2012 - (Free Research) Take the time now and find out how your organization's sales processes to configure, price and quote complex business-to-business (B2B) offers ranks against the market leaders in the B2B services, communications, software, IT services and B2B advertising sectors. (ASSESSMENT TOOL) VIEW ABSTRACT | GO TO

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