Customer Relationship Management (CRM) | Database Administration | Customer Service (General) | Customer Experience Management (CEM) | Customer Interaction Management | Social Networks and Community Management | Virtualization | Data Center Management | Data Security | Application Management and Maintenance

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Oracle Sun SPARC Enterprise T5440 Server Architecture by Oracle Corporation April 01, 2010 - (Free Research) Oracle’s Sun SPARC Enterprise T5440 server provides a combination of freely available and no-cost virtualization technologies, excellent reliability, availability, and serviceability (RAS) ratings, very high performance hardware, and significant data center efficiency gains. Continue reading to learn more. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

BoldChat Whitepaper: Proactive Chat by LogMeIn, Inc. February 06, 2012 - (Free Research) If you are unfamiliar with proactive chat or already have proactive chat software and want to learn how to make the most of it, then check out this white paper to gain a strong understanding. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Leveraging Real-Time Web Collaboration to Improve Your Sales Process by CA Technologies. September 2008 - (Free Research) Recent advances in Internet infrastructure technology and maturity of technologies supporting collaboration over the Internet have resulted in new methods for sales organizations to interact with their customers, collaborate with sales team members. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Advanced Authentication Methods: Software vs Hardware by CA Technologies. June 2011 - (Free Research) View this webcast to discover the advantages of a software-based authentication solution and how it can help your organization extend strong authentication to all of your employees, partners and customers in a secure, convenient, cost effective manner. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

E-Book: Leveraging CRM to Increase Sales Effectiveness in a Challenging Economy by SugarCRM Inc. September 2010 - (Free Research) This e-book will explore the methods for optimizing sales efforts and working smarter to meet business needs in today’s economy. Continue reading to learn methodologies for increasing sales effectiveness and making this year a successful one for your organization. (EBOOK) VIEW ABSTRACT | GO TO

The Proven ROI of Development Testing: An in-depth analysis of Coverity customer experiences by Coverity February 2012 - (Free Research) Development testing has been proven to find more bugs and identify problems in complex code much faster than any other method. In this white paper you will learn about the ROI realized by twelve companies utilizing development testing in a wide range of industries and learn how to build your own business case. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Social Customer Engagement Index by SAP America, Inc. July 2011 - (Free Research) This white paper provides the results of a survey of industry professionals about how they were using social channels to engage customers from a service perspective. Learn how you can leverage these findings to transform your own efforts to integrate social and traditional methods of communication with your customers. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Chatham-Kent Police: Busy law enforcement agency puts important information on the frontline by BlackBerry September 2011 - (Free Research) Chatham-Kent Police Service was looking for a mobile wireless solution that was a cost-effective method of putting information in the officer’s hands, while simplifying management and maintenance and meeting the stringent security protocols required to access police data. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Mitigating the Risks of Email Outages by Mimecast June 2011 - (Free Research) Email is the dominant mode of enterprise communication, so even a brief outage can have a serious impact on customer relationships and, most importantly, revenue streams. Take a look at this expert resource for a detailed analysis of the challenges facing email continuity. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Managing the customer experience across channels -- a manager's guide by Oracle Corporation May 2011 - (Free Research) This eBook explores optimizing and analyzing data collected from each channel and how to apply the findings to a customer experience management (CEM) strategy. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Workshifting: How IT is Changing the Way Business is Done by Citrix November 2011 - (Free Research) Among the challenges facing companies are geographically dispersed offices, mobile employees and the need for high availability and business continuity.  Learn how desktop virtualization and workshifting are viable solutions. Discover how these strategies will increase productivity, optimize performance and centralize management. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Anti-Virus Comparative:  Proactive / Retrospective Test by ESET March 2011 - (Free Research) This test report is the second part of the August 2010 test. The report is delivered the beginning of December due to high-required work, deeper analysis and preparation of the retrospective test-set. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Best Practices for Transforming to a Multi-Channel Contact Center by inContact January 2012 - (Free Research) Read this white paper to get a framework, plan and recommended best practices for transforming your siloed contact centers into a multi-channel servicing environment. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Removing Struggle from Online Shopping: Findings from Econsultancy's Customer Experience Survey by Tealeaf November 2011 - (Free Research) This is a white paper compiled of survey findings on understanding a business' online customer experience. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Stop losing revenue from poor online customer experiences by Tealeaf August 2011 - (Free Research) 24% of annual online revenue is lost globally due to poor online customer experience. This report will underscore the importance of online customer experience management, or CEM, which is about taking a disciplined approach to understanding how customers interact with your business online and removing the obstacles to their success. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Top 10 Reasons For Cloud Backup by Autonomy, an HP company (E-mail this company) November 2011 - (Free Research) This white paper explores the advantages of backing up to the cloud, and provides ten reasons why cloud backup is a strong solution to today's data protection challenges. Read on to learn more. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

SearchDataBackup VMware Backup Tutorial by Quantum Corporation August 2009 - (Free Research) Virtual server backup is a known pain point among backup administrators. In our tutorial, learn all about VMware backup with this collection of articles on VMware backup and restore, VMware Consolidated Backup, Virtual Desktop Infrastructure and more. (EGUIDE) VIEW ABSTRACT | GO TO

CW+: Quocirca report: Telecoms re-invention - optimising the online customer experience by ComputerWeekly.com August 2010 - (Free Research) As networks, devices and media converge, telecoms companies have increasingly complex catalogues of products and services on offer to customers who are, in turn, becoming more aware that they can easily switch to other providers. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

SQL Server 2008 R2: Top Performance Tips for Upgraders by Dell, Inc. and Intel June 2011 - (Free Research) In this paper, learn how performance enhancements in SQL Server 2008 R2 make it easier and faster for end-users to generate, access, and analyze data. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Inside SQL Server 2008: Exploring High Availability and Scalability Enhancements by Global Knowledge May 2009 - (Free Research) Microsoft is targeting close to zero downtime with SQL 2008 with availability and recovery features that only used to be available via third-party solutions. This white paper discusses the evolution of High-availability from SQL 2005 to SQL 2008, and the tools available to minimize downtime in the Enterprise. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

SQL Server 2008 Upgrade Series: Performance by Dell, Inc. and Intel November 2009 - (Free Research) This article explores ways in which small and mid-sized businesses can improve the performance of their databases - and their businesses - by upgrading to SQL Server 2008. (TECHNICAL ARTICLE) VIEW ABSTRACT | GO TO

Database Consolidation onto Private Clouds by Oracle Corporation August 2011 - (Free Research) Consolidating databases onto a private cloud is a new model for the delivery of database services. Private clouds consolidate servers, storage, operating systems, databases, and mixed workloads onto a shared hardware and software infrastructure. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Oracle Database - The best choice for Siebel Applications by Oracle Corporation April 2010 - (Free Research) This white paper covers the business and technology reasons behind customers' continued choice of Oracle Database for their Siebel Applications deployments. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Cost Effective Security and Compliance with Oracle Database 11g Release 2 by Oracle Corporation September 2011 - (Free Research) Consolidation, outsourcing and cloud computing are just a few of the business initiatives driving IT organizations to focus on data security. Companies have moved beyond securing the network perimeter and made strengthening security controls around data a top priority. Read this whitepaper to learn more. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Oracle Real Application Clusters 11g Release 2 by Oracle Corporation UK Ltd September 2010 - (Free Research) This white paper provides a technical overview of Oracle Real Application Clusters 11g Release 2 with an emphasis on the features and functionality that can be implemented to provide the highest availability and scalability for your enterprise applications. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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