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Service Benchmarking and Measurement: Using Metrics to Drive Customer Satisfaction and Profits for Contact Centers by Microsoft June 01, 2009 - (Free Research) The ability to measure, monitor, assess, and track KPIs is critical to any organization's ability to manage its service operations. This report reveals how “Best-in-Class” contact and call center firms, distinguish themselves from the others. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Intelligent Metrics Ensures Success by IFS July 01, 2007 - (Free Research) Read how GED Integrated Solutions went through the process of identifying and implementing metrics to drive its business process improvement program in 2002 and has since learned many important lessons in how to track and leverage business metrics to improve operational performance. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Addressing the challenges of implementing a customer-centric strategy by Infor CRM December 05, 2008 - (Free Research) The need for customer insight and responsiveness to that insight is the foundation and driving rationale for the emerging CRM concept of continuous customer dialogue through multi-channel touchpoints. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Blue Coat and SAP: Network Infrastructure Enhancements for Successful Enterprise SOA Deployments by Blue Coat May 2008 - (Free Research) This paper is based on the results of an SAP Enterprise Services Community program project, in which a number of leading network and test solution vendors and SAP teamed up to build a production-like enterprise SOA-based application landscape. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Five Myths of Infrastructure Monitoring: How End-User Monitoring Can Help You Improve Customer Satisfaction by Hewlett-Packard Company May 2008 - (Free Research) This paper discusses some of the common myths about infrastructure monitoring, and addresses how to ensure your infrastructure monitoring is responsive enough to satisfy and retain your customers. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Replication for Dummies by Sybase, Inc. March 2010 - (Free Research) IT organizations face many data challenges. Data distribution rates and the quantity of data that consumers use is expanding exponentially in the global marketplace. Read this e-book to gain an understanding of the Sybase Replication Server and learn a series of best practices to consider when implementing a database replication strategy. (EBOOK) VIEW ABSTRACT | GO TO

SQL Server 2008 Upgrade Series: Performance by Dell, Inc. and Intel November 2009 - (Free Research) This article explores ways in which small and mid-sized businesses can improve the performance of their databases — and their businesses — by upgrading to SQL Server 2008. (TECHNICAL ARTICLE) VIEW ABSTRACT | GO TO

Inside SQL Server 2008: Exploring High Availability and Scalability Enhancements by Global Knowledge May 2009 - (Free Research) Microsoft is targeting close to zero downtime with SQL 2008 with availability and recovery features that only used to be available via third-party solutions. This white paper discusses the evolution of High-availability from SQL 2005 to SQL 2008, and the tools available to minimize downtime in the Enterprise. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

E-Guide: A Batch File to Back up All Active-State BlackBerry Databases by BlackBerry March 2009 - (Free Research) This E-Guide, brought to you by SearchDomino and BlackBerry, will teach you how to create a LotusScript agent that will make a DOS batch file automatically back up all your active BlackBerry databases to a specified folder. (E-LEARNING TUTORIAL) VIEW ABSTRACT | GO TO E-LEARNING TUTORIAL

BMC Database Administration Solution for DB2 z/OS by BMC Software, Inc. April 2009 - (Free Research) BMC provides a set of tools and utilities that are designed to automate the complex processes involved in updating and managing DB2 environments with the aim of being easy to use, and fast and effective in their execution. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Faster PHP Through Java by Caucho Technology March 2009 - (Free Research) Using benchmarks and code samples throughout to anchor the discussion, this paper explores how Quercus - Caucho's Java implementation of PHP - can perform faster than the standard Apache-based PHP both in synthetic benchmarks and real-world applications. The results are quite impressive. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Data Quality : A Survival Guide For Marketing by SAP America, Inc. June 2009 - (Free Research) Direct marketing is about communicating a message to a specific prospect or customer. This white paper from Business Objects, an SAP company, focuses on these concepts as they pertain to marketing, and particularly as they are supported by data quality functions inside of the broader EIM framework. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Oracle Business Brief: Keeping Hold of Your Customers, Especially in Tough Economic Conditions by Oracle Corporation February 2010 - (Free Research) Oracle provides Customer Relationship Management and Enterprise Resource Planning applications, middleware and database software tailored to the customer retention needs of midsize organizations. This Oracle Business Brief explains how these solutions help you retain customers cost-effectively through optimized information and improved flexibility. (ANALYST BRIEF) VIEW ABSTRACT | GO TO

Simple, Affordable Disaster Recovery Automation in the Virtualized IT Datacenter by Dell, Inc. May 2009 - (Free Research) In this session, we will review the latest advancements in protecting against disaster in virtual environments and highlight real-world customer experiences. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Enhance Customer Loyalty through Higher Responsiveness by Oracle Corporation April 2009 - (Free Research) The user experience associated with web applications relies in large part on the availability and management of their session data, its persistence, and its management. This white paper focuses on the topic of data availability and management for mission-critical web applications. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

How it is Used: Enterprise Open Source Data Integration by Talend February 2009 - (Free Research) The results of the survey clearly show that open source data integration solutions are mature enough for mission-critical enterprise use in every arena. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

How Data Archiving Can Save You Time and Money by Informatica December 2009 - (Free Research) Data volumes and are exploding for many businesses. This data growth degrades performance of business systems and making it harder for organizations to meet their service-level agreements. Listen to this webcast with Joshua Alpern to learn how Informatica’s (ILM) solutions are the cost-effective, long-term answer for your archiving needs. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Police Academy of the Netherlands Utilizes DocAve® to Replicate and Protect Mission Critical SharePoint® Data by AvePoint, Inc. February 2010 - (Free Research) The IT administrators of the Police Academy of the Netherlands demanded a data protection solution that delivered granular, item-level backup and restore capabilities. In their search, they came to DocAve's Backup and Recovery solution as well as their Replicator solution to meet their backup and data protection needs. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Developing A Universal Approach To Cleansing Customer And Product Data by SAP America, Inc. June 2009 - (Free Research) Data quality has always been an important issue for companies, and this is even more the case today. This paper reviews current industry problems concerning data quality, and takes a detailed look at how companies are addressing quality problems with customer, product, and other types of corporate data. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Data Quality Strategy: A Step-by-Step Approach by SAP America, Inc. February 2010 - (Free Research) In order to fully realize the benefits of their investments in enterprise computing systems, organizations must have a detailed understanding of the quality of their data. And those organizations that approach this issue strategically are those that will be successful. This paper explores strategy in the context of data quality. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

7 Ways to Deal with Data Growth from a Cost Standpoint by i365, A Seagate Company January 2010 - (Free Research) The incredible growth in the amount of electronic data generated for both business and personal use has resulted in higher costs for data storage and backup. Several factors have lead to these spiraling cost increases, including storage of larger files, multiple backups, and enforcement of industry regulations. How often is your company backing up? (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

E-Guide: Eight Best Practices for Running Blackberry Enterprise Server on Lotus Notes Domino by BlackBerry March 2008 - (Free Research) These eight best practices and maintenance tips will keep BlackBerry Enterprise Server running properly in your Lotus Notes Domino environment. (E-LEARNING TUTORIAL) VIEW ABSTRACT | GO TO E-LEARNING TUTORIAL

Integrating SAP Data in the Information System Using Open Source Data Integration by Talend February 2009 - (Free Research) This Technical Note discusses Talend's data integration capabilities for SAP and covers Talend's SAP connectors, as well as additional SAP-dedicated tools. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Open Sesame: Why Open Source BI, Data Integration, and Data Warehousing Solutions are Gaining in Acceptance - by Dr Claudia Imhoff by Talend June 2009 - (Free Research) This paper examines the challenges faced by organizations today regarding their BI, data integration, and data warehousing environments, why traditional solutions fall short, and the rise of upstart open source companies. Read on to learn more about open source BI, data integration, and data warehousing solutions. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Strategic Messaging - Exchange 2010 Technical Decisions for Next Generation Messaging Virtual Seminar by Microsoft March 2010 - (Free Research) By attending this complimentary, interactive, virtual seminar, you receive independent expertise focused on the evolution of Exchange Server, the limits and the pain points of previous versions, and critical considerations to keep in mind before making the decision about moving to Exchange Server 2010. (VIRTUAL TRADE SHOW) VIEW ABSTRACT | GO TO VIRTUAL TRADE SHOW

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