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Unified Physical Infrastructure (UPI) Strategies for Thermal Management by Panduit January 28, 2010 - (Free Research) This white paper demonstrates how air sealing grommets can be used to close raised floor cutout spaces and improve data center cooling efficiency. Solutions that achieve the highest level of sealing effectiveness support network uptime goals by contributing to maximum cooling efficiency and providing superior cable management. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Expert strategies for making the most out of customer interactions by ColdSpark, Inc. February 19, 2010 - (Free Research) In this podcast, learn ways to improve customer interactions and customer relations, get tips for learning more about your customers and find out the best ways to improve an organization's overall plan on customer feedback and interaction. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Next Generation Customer Focus: Strategies and Business Activities Necessary for World-Class Performance and Success by Infor CRM October 23, 2009 - (Free Research) This paper focuses on consumer products manufacturers and the strategy of customer-focused innovation, exploring NGM study questions and examines business areas where customer-focused innovation has potential to influence performance outcomes. Read on to learn how ways to effectively identify and satisfy customer demand. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

5 Web Self-Service Pitfalls: What Every Contact Center Manager Must Know by eGain Communications Corp. February 17, 2010 - (Free Research) This paper discusses and analyzes 5 myths frequently encountered in the context of self-service strategies and implementations, and offers proven industry best practices to counter them. This paper will be a valuable resource for you as you develop, implement, and refine your customer self-service strategy. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Addressing the challenges of implementing a customer-centric strategy by Infor CRM December 05, 2008 - (Free Research) The need for customer insight and responsiveness to that insight is the foundation and driving rationale for the emerging CRM concept of continuous customer dialogue through multi-channel touchpoints. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Measuring Call Center Key Performance Indicators To Optimize Cost, Quality by Contactual, Inc. February 15, 2010 - (Free Research) In a recent interview, SearchCRM.com spoke with Eric Zbikowski, co-founder and managing partner at MetricNet, LLC, a provider of performance metrics and scorecards for corporations worldwide to learn tips for measuring call center KPIs without sacrificing call quality. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Replication for Dummies by Sybase, Inc. March 05, 2010 - (Free Research) IT organizations face many data challenges. Data distribution rates and the quantity of data that consumers use is expanding exponentially in the global marketplace. Read this e-book to gain an understanding of the Sybase Replication Server and learn a series of best practices to consider when implementing a database replication strategy. (EBOOK) VIEW ABSTRACT | GO TO

Weighing your call center hosting options by inContact December 17, 2009 - (Free Research) In this podcast, SearchCRM.com sits down with Richard Snow, a contact center technology and strategy expert with Ventana Research, who shares tips on how to select the right hosted contact center provider, create the proper RFPs, craft airtight SLAs, and more. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Self-Service: Putting Customers First Makes You a Winner by Microsoft April 01, 2009 - (Free Research) This paper examines the business and call center trends driving automation, and provides insight on finding the right balance between self-service and live agent support.  (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Collaboration Business Advisor by Cisco Systems, Inc. October 29, 2009 - (Free Research) Are you looking to develop a communications strategy to enhance your business? This Collaboration Business Advisor can help you map your current business challenges and future goals to an appropriate solution that's right for your organization. (ASSESSMENT TOOL) VIEW ABSTRACT | GO TO

Presentation Transcript: Home Is Where the Money Is by inContact March 09, 2010 - (Free Research) Running a lucrative call center that provides value to its customers is no easy task. But with emerging SaaS technology, more and more call centers are considering a less expensive and lower maintenance at-home workforce. This transcript reveals the real cost of absenteeism and provides call center management best practices that boost growth. (PRESENTATION TRANSCRIPT) VIEW ABSTRACT | GO TO

Service Benchmarking and Measurement: Using Metrics to Drive Customer Satisfaction and Profits for Contact Centers by Microsoft June 01, 2009 - (Free Research) The ability to measure, monitor, assess, and track KPIs is critical to any organization's ability to manage its service operations. This report reveals how “Best-in-Class” contact and call center firms, distinguish themselves from the others. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Home Is Where The Money Is by inContact January 29, 2010 - (Free Research) Running a lucrative call center that provides value to its customers is no easy task. But with emerging SaaS technology, more and more call centers are considering a less expensive and lower maintenance at-home workforce. This webcast reveals the real cost of absenteeism and provides call center management best practices that boost company growth. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Business Efficiency: A Virtual Snap by Dell, Inc. September 01, 2009 - (Free Research) IT belt-tightening is geared toward saving money - but you can achieve the same goal by boosting business efficiency. Virtualization is the secret to this strategy. Read this paper to learn more. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Defending Against Downtime in Public Safety Applications by Marathon Technologies February 11, 2010 - (Free Research) From police departments to local county offices and emergency operations centers, technology is on the front line of public safety. Downtime or data loss for a records system, for example, can jeopardize procedural and legal requirements for casework. This paper outlines 7 key steps for keeping public safety systems running without interruption. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

E-Guide: Today's Data Centers: Trends in Power Usage, Virtualization, and More by Dell, Inc. and Intel December 09, 2009 - (Free Research) In this Expert E-Guide, brought to you by SearchDataCenter.com and Dell, you will discover the most prominent trends in today's data centers, including power usage, virtualization implementation, and much more. (EGUIDE) VIEW ABSTRACT | GO TO

Business Ready Virtualization for the Data Center by Dell, Inc. June 09, 2009 - (Free Research) Dell is committed to driving the cost and complexity out of virtualization, helping you accelerate adoption and achieve cost savings sooner without sacrificing productivity. Read this solution guide to learn about Dell's Business Ready Virtualization Configurations. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Virtual Data Center E-Zine - Volume 9 by Virtual Data Center E-Zine - Volume 9 April 06, 2009 - (Free Research) In this month's issue of Virtual Data Center, learn how to reduce the number of physical servers even more by focusing on the process of virtual machine placement on host servers. (EZINE) VIEW ABSTRACT | GO TO

Hitachi IT Operations Analyzer - Topological List View Enhances Ability to Monitor Complex IT Systems by Hitachi Data Systems April 01, 2009 - (Free Research) For many midsized and large businesses, IT infrastructure is more than just the data center - it is what runs the business. Ensuring that mission critical systems perform efficiently and reliably amid the complexity of multivendor, multiplatform infrastructures can become an insurmountable task without the right tools. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Business Service Efficiency: The Key to Green IT and Profitability by BMC Software, Inc. June 15, 2009 - (Free Research) Data center energy costs continue to take up a significant portion of IT budgets, and it seems that there is no end in sight. This paper addresses, in a unified and systemic way, many of the power consumption issues that IT has been grappling with in piecemeal fashion. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

IT Savings Made Simple: Rethink Your User Desktops by Citrix October 06, 2009 - (Free Research) Desktop virtualization—the replacement of physical desktops with virtualized versions hosted and delivered from the datacenter—not only allows you to equip your users more efficiently and cost-effectively; it enables a broad range of strategies for reducing cost, improving service and providing more agile support to the organization. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Data Quality Strategy: A Step-by-Step Approach by SAP America, Inc. February 01, 2010 - (Free Research) In order to fully realize the benefits of their investments in enterprise computing systems, organizations must have a detailed understanding of the quality of their data. And those organizations that approach this issue strategically are those that will be successful. This paper explores strategy in the context of data quality. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Focusing on High-Tech Manufacturers by Infor CRM October 23, 2009 - (Free Research) This paper explores the idea that to effectively compete today and into the next generation, high-tech manufacturers must rethink their customer relationship management (CRM) strategies. Read on to learn the three strategies high-tech manufacturers must do if they want to be profitable tomorrow and in the years to come. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Focusing on Food & Beverage Manufacturers: Three Strategies for Profitability Tomorrow and in Years to Come by Infor CRM October 22, 2009 - (Free Research) This paper explores the idea that to effectively compete today and into the next generation, F&B manufacturers must rethink their customer relationship management (CRM) strategies. Read on to learn the three strategies F&B manufacturers must do if they want to be profitable tomorrow and in the years to come. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Plan Now for Licensing Windows 7 by Dell, Inc. and Intel July 22, 2009 - (Free Research) This Forrester Research paper will show you how analyzing your options for upgrading to Windows 7 can save you down the road. One of the first steps IT managers should take is to determine their firm's Windows 7 licensing strategy and how it fits into their broader Microsoft relationship. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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