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Can You Roll Out a New Application in Days Rather Than Months? You Can by CA Technologies. January 26, 2012 - (Free Research) This white paper reviews how one enterprise leveraged cloud platforms to enhance service delivery, improve product development teams, and optimise application management. Discover which apps are suited for a cloud environment and which aren’t, as well as the top architecture requirements to keep in mind when building apps for the cloud. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Deliver the Digital Lifestyle Anytime, Anywhere, on Any Network - HP Integrity Systems for Convergent Communications Networks by HP and Intel March 16, 2011 - (Free Research) For a better understanding of how traditional voice-centric networks are competing with new media and web-based competitors, read this white paper. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Managing Big Data Using Sybase IQ VLDB Option by Sybase, Inc. December 01, 2011 - (Free Research) This brief white paper outlines information lifecycle management (ILM), a set of strategies for managing the growth, storage and retrieval of information over its useful life. Its goal is to ensure that frequently accessed data is returned as fast as possible, while controlling storage costs. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Choosing the Correct Hypervisor: A Critical Decision by Global Knowledge June 29, 2011 - (Free Research) Hypervisor technology enhances the benefits of virtualization, but choosing the right technology can prove difficult for even the most experienced professional. Read this white paper for an exclusive analysis of the major factors influencing hypervisor selection. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Tape’s evolving data storage role: Balancing Performance, Availability, Capacity, Energy for long-term data protection and retention by Quantum Corporation March 02, 2011 - (Free Research) Tape backups have routinely been declared a dead practice over the past couple of decades. This white paper focuses on new advancements in tape-based technology which inject life into this important data storage medium. Read on to learn more today. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Debunking Security Concerns with Hosted Call Centers by inContact September 16, 2011 - (Free Research) This comprehensive white paper explores the call center landscape, details the benefits of hosted call centers along with the risks involved in cloud-based services. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Words for the Ys: How to Leverage a Generation’s Strengths and Improve its Staying Power in the Contact Center by Calabrio, Inc. January 25, 2012 - (Free Research) This white paper provides insight on how to retain Generation Y contact center employees so your business can flourish and stay within budget. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Can Your Center Keep Up with the Changes? Manage the Avalanche of Complexity and Still Control Costs by Calabrio, Inc. January 25, 2012 - (Free Research) Read this white paper to learn more about the future changes with contact centers and the best ways to prepare your organization for these changes. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Best Practices for Transforming to a Multi-Channel Contact Center by inContact January 18, 2012 - (Free Research) Read this white paper to get a framework, plan and recommended best practices for transforming your siloed contact centers into a multi-channel servicing environment. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Premise vs. Hosted Contact Center: Total Cost of Ownership Analysis by inContact August 08, 2011 - (Free Research) This white paper presents the results of a total cost of ownership (TCO) analysis comparing premise-based and hosted contact center platforms. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Transforming the Customer Experience: How Four Contact Centers Did It Successfully by inContact September 15, 2011 - (Free Research) If your organization isn't on the cloud yet when it comes to customer service, then you may be severely disadvantaged. Competition for customer service is increasing and your company needs all the latest tools to stay ahead of the game. Read this white paper to learn how four contact centers adopted agile cloud-based computing technologies. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

7 Best Practices for Speech Analytics by Autonomy, an HP company (E-mail this company) December 28, 2011 - (Free Research) Your customers are also calling, chatting, tweeting and emailing your contact center agents, sharing valuable information during each interaction. Download this complimentary white paper to learn how you can easily gather and leverage data from all customer interactions to assess how your agents are performing and improve the customer experience. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Top 5 Ways to Make IVR Work For You and Your Customers by inContact January 18, 2012 - (Free Research) This white paper describes five tips and challenges for using Interactive Voice Response (IVR) systems. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Cloud Computing for the Call Center: The Next Revolution by inContact May 04, 2010 - (Free Research) The right cloud computing solution makes it possible for call centers to eliminate barriers created by obsolete premise-based solutions, achieve customer service excellence and continue business success. Find out how inContact is helping hundreds of call centers greatly reduce costs while simultaneously increasing customer satisfaction levels. (EBOOK) VIEW ABSTRACT | GO TO

Maximize the Customer Experience: Balancing the Service Level Mix in the Call Center by inContact January 10, 2011 - (Free Research) Supported by insights from Peppers & Rogers Group and inContact, this white paper will explore the benefits of applying the right mix of self-service and agent-assisted support to meet customer expectations effectively and maximize business outcomes. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Getting Started with Master Data Services by Global Knowledge February 24, 2011 - (Free Research) This white paper highlights the new Master Data Services feature. This enhancement allows an organization to create a Master Data Hub that provides a “single source of truth” for the enterprise’s numerous data entities and hierarchies. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Commerce Anywhere: A Business and Technology Strategy to Maximize Cross-Channel Commerce Growth by Oracle Corporation April 26, 2011 - (Free Research) E-commerce has gone from fringe to foundation. Now, businesses must tailor their customer serivce approach to the more complex "anytime, anywhere" customer with mobile device in hand. This white paper from Oracle details the "commerce anywhere" approach. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Create an Online Customer Feedback Loop with Your Call Center by Tealeaf April 01, 2011 - (Free Research) Many retail financial services institutions (FSI) do not have any visibility or context outside of a single interaction channel. In this whitepaper, we will describe the business imperative for closing the multi-channel customer experience gap and discuss how doing so gives you opportunities to differentiate. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Enabling Greater Performance and Efficiency with Hybrid Storage Pools by Oracle Corporation March 01, 2010 - (Free Research) This white paper provides an overview of hybrid storage pools (HSPs) and how they can help businesses meet the growing demands for storage I/O throughput in today's data-intensive applications. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Oracle Real Application Clusters 11g Release 2 by Oracle Corporation UK Ltd September 22, 2010 - (Free Research) This white paper provides a technical overview of Oracle Real Application Clusters 11g Release 2 with an emphasis on the features and functionality that can be implemented to provide the highest availability and scalability for your enterprise applications. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Mission-Critical Java by Oracle Corporation October 23, 2008 - (Free Research) Technology barriers have prevented enterprises from adopting Java-based approaches for mission critical applications with extreme and predictable computing needs. However, recent advances throughout the entire Java stack have overcome these barriers to position Java to power the next generation of enterprise computing. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Smarter Commerce for Consumer Electronics White Paper by IBM January 30, 2012 - (Free Research) When we talk about the world becoming increasingly interconnected, instrumented and intelligent, the most ubiquitous example is the smartphone. It collects and disseminates data while its users are at home and on the go, serving up just as much socially driven info as static, always-there web content. This white paper outlines smarter commerce. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Securing Virtualized Environments and Accelerating Cloud Computing by CA Technologies. June 18, 2010 - (Free Research) There is no question that virtualization offers compelling tangible benefits for an IT organization. Virtualization is inevitable, and cloud computing is a new opportunity. Read this paper to learn about virtualization security, the CA Technologies Access Control (AC) solution, and how to accelerate cloud computing. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Reinventing the Web Channel to Maximize B2B Sales and Customer Satisfaction by Oracle Corporation April 26, 2011 - (Free Research) As e-commerce continues to grow, customer expectations for B2B e-commerce are changing rapidly. Business to business (B2B) companies that wish to grow and become more profitable are realizing that the old ways of doing business are insufficient and are investing in e-commerce platforms. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

5 Impactful Strategies for Unsticking Stuck Deals by Citrix Online Go To Meeting January 13, 2012 - (Free Research) This white paper explores five strategies for getting stalled deals moving back in the right direction. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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