Customer Relationship Management (CRM) | Customer Service (General) | Customer Experience Management (CEM) | Customer Interaction Management | Customer Information Management/ Customer Databases | Customer Data Integration | Business Intelligence Solutions | Sales Management | Customer Self-service/ e-Self Help | Business Process Management (BPM)

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HP Enterprise Applications Services for Microsift Dynamics CRM: Flexible CRM solutions to transform your organization and optimize the customer experience by Hewlett-Packard Limited January 06, 2012 - (Free Research) HP Enterprise Applications Services for Microsoft Dynamics provides a comprehensive enterprise CRM solution based on Microsoft’s market-leading Dynamics CRM software application. Read this white paper to learn more about this technology suite and how it can help you reduce risks, lower costs and accelerate growth while improving productivity. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Reducing Costs with Efficient Operations: A Fast Track to More Working Capital by SAP America, Inc. July 01, 2007 - (Free Research) Untamed costs can deplete the precious working capital that's critical to your ongoing operations and new expansions. By instituting efficient automated processes throughout your organization, you can reduce waste, unnecessary overtime, and a host of other cost factors. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

IT in the UK SMB (Small and Medium sized Business) Sector by ComputerWeekly.com January 04, 2012 - (Free Research) This report from Knowledge Peers and Pierre Audoin Consultants (PAC), reveals what leaders of Small and Medium-Sized Businesses (SMBs) think of IT – its strategic value, its potential, and the changing way in which it is being used in their organisations. (IT BRIEFING) VIEW ABSTRACT | GO TO

Cross-Channel Commerce: A Consumer Research Study by Oracle Corporation April 25, 2011 - (Free Research) The number of channels which consumers use to research and purchase products or services is growing. This white paper takes a look at a recent survey of consumer buying habits in regards to the number of channels they use when shopping and how businesses can provide a better experience across these channels for their customers. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Commerce Anywhere: A Business and Technology Strategy to Maximize Cross-Channel Commerce Growth by Oracle Corporation April 26, 2011 - (Free Research) E-commerce has gone from fringe to foundation. Now, businesses must tailor their customer serivce approach to the more complex "anytime, anywhere" customer with mobile device in hand. This white paper from Oracle details the "commerce anywhere" approach. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Smarter Commerce for Consumer Electronics White Paper by IBM January 30, 2012 - (Free Research) When we talk about the world becoming increasingly interconnected, instrumented and intelligent, the most ubiquitous example is the smartphone. It collects and disseminates data while its users are at home and on the go, serving up just as much socially driven info as static, always-there web content. This white paper outlines smarter commerce. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Creating Business Value Through Location-Based Intelligence by SAP America, Inc. March 22, 2011 - (Free Research) In this white paper, we introduce geographic data services and discuss how they are employed in both operational and analytical business applications. The paper also reviews analytical techniques applied across many types of organizations and examines a number of industry-specific usage scenarios. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Customer Experience Management Best Practices For Insurance: Five Ways to Increase Conversion and Adoption Rates by Tealeaf September 27, 2011 - (Free Research) To jump-start your customer experience efforts, Tealeaf, the leader in online Customer Experience Management (CEM) software, recommends in this white paper five best practices that you can implement today to establish an online customer experience competency within your organization. Continue reading to learn more. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

CRM and Social Media: How a Blended Approach Means Good Business in the Hospitality Industry by Infor CRM February 07, 2012 - (Free Research) This white paper offers hospitality strategies for combining social media and real-time customer relationship management (CRM) to wow patrons and increase customer loyalty. Learn how social CRM can increase your ROI and build your business reputation. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Leverage WFM for exceptional customer experiences by Infor WFM Workbrain December 16, 2011 - (Free Research) Read this white paper to discover strategies for leveraging workforce management (WFM) to improve customer service, and thus increase customer satisfaction and retention. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Customer Intimacy Imperative by IBM November 18, 2010 - (Free Research) Business success today requires a new depth of customer insight. Learn how the right blend of customer-centric strategies and advance analytic tools can help your business achieve a competitive advantage. Read this white paper to realize the full potential of your customer relationships. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Social Customer Engagement Index by SAP America, Inc. July 25, 2011 - (Free Research) This white paper provides the results of a survey of industry professionals about how they were using social channels to engage customers from a service perspective. Learn how you can leverage these findings to transform your own efforts to integrate social and traditional methods of communication with your customers. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

HP Key Strategies for Successful Customer CMDB Implementations. by Hewlett-Packard Company June 2008 - (Free Research) To meet the increasing pressures of high availability and performance requirements, many IT groups are adopting IT Service Management ITSM, and change and configuration management CCM strategies. This paper lays out successful approaches. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Create an Online Customer Feedback Loop with Your Call Center by Tealeaf April 2011 - (Free Research) Many retail financial services institutions (FSI) do not have any visibility or context outside of a single interaction channel. In this whitepaper, we will describe the business imperative for closing the multi-channel customer experience gap and discuss how doing so gives you opportunities to differentiate. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Five Predictive Imperatives for Maximizing Customer Value by IBM February 2011 - (Free Research) This white paper from IBM describes how a set of five predictive imperatives can help ensure that your company maximizes the value of its customer relationships and sustains higher levels of revenues and profits. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

IBM solutions that offer real-time customer insights, integrate applications and build brand loyalty by IBM January 2012 - (Free Research) Want to know how the most successful companies deliver exceptional customer value? Do you know the best practices for using customer analytics? This e-book answers these questions and a lot more about winning trends and practices in customer relationship management (CRM). (EBOOK) VIEW ABSTRACT | GO TO

Creating Business Value with Communication-Enabled CRM Processes by SAP America, Inc. September 2008 - (Free Research) In this paper learn how companies can overcome the limitations in marketing, sales, and service processes by pursuing communication-enabled business processes (CEBPs)–enabled by communication systems that are integrated with business applications. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Top 10 Reasons For Cloud Backup by Autonomy, an HP company (E-mail this company) November 2011 - (Free Research) This white paper explores the advantages of backing up to the cloud, and provides ten reasons why cloud backup is a strong solution to today's data protection challenges. Read on to learn more. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Managing Big Data Using Sybase IQ VLDB Option by Sybase, Inc. December 2011 - (Free Research) This brief white paper outlines information lifecycle management (ILM), a set of strategies for managing the growth, storage and retrieval of information over its useful life. Its goal is to ensure that frequently accessed data is returned as fast as possible, while controlling storage costs. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Smarter Commerce Manufacturing Interactive Guide by IBM January 2012 - (Free Research) Smarter commerce is designed to help companies better integrate and more effectively manage their value chains. It aligns the buy, market, sell and service processes in a way that puts the customer at the center of decisions and actions, which can lead to greater customer loyalty, revenue and profit margin growth. (VIRTUAL SEMINAR) VIEW ABSTRACT | GO TO

Enhancing the Customer Experience with Loyalty Management by SAP America, Inc. April 2009 - (Free Research) By implementing loyalty programs that are integrated across sales, service, and marketing - across all channels of interaction - a firm can greatly enhance the customer experience, increase customer retention, and foster development of a community of people who serve as advocates for the business. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Software-as-a-Service: A Comprehensive Look at the Total Cost of Ownership of Software Applications by CA Technologies. September 2008 - (Free Research) This white paper helps in better understanding all the different cost factors and includes a simplified calculator that will help influencers and decision makers to better estimate the true TCO of a SaaS versus a traditional software deployment. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Reliable Messaging Solutions for Retail -How Open Source Software Creates Opportunities in Retail by FuseSource July 2011 - (Free Research) As an alternative to big vendor messaging solutions, open source software presents an entirely different cost model and more flexibility in deployment options that suit the needs of retail perfectly. Read this paper to learn more about open source software and why it is the optimal approach to integrated messaging for large retail enterprises. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

BoldChat Whitepaper: Proactive Chat by LogMeIn, Inc. February 2012 - (Free Research) If you are unfamiliar with proactive chat or already have proactive chat software and want to learn how to make the most of it, then check out this white paper to gain a strong understanding. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Smarter communications through analytics by IBM November 2011 - (Free Research) As research suggests, investments in data integration and analytics that maximize the value of each customer are worthwhile and create potential for financial gain. To quantify the value of those investments, an illustrative $8 billion communications provider was modeled. Results from this effort are presented throughout this paper. (WHITE PAPER) GO TO WHITE PAPER

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