Customer Relationship Management (CRM) | Application Management and Maintenance | Application Lifecycle Management(ALM) | Business Intelligence Solutions | Enterprise Resource Planning (ERP) | Business Process Management (BPM) | Customer Service (General) | Customer Experience Management (CEM) | Embedded Application Development | Availability, Performance and Problem Management

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Total Economic Impact™ Of CA Wily Application Performance Management by CA Technologies. June 02, 2009 - (Free Research) This study examine the total economic impact and potential return on investment (ROI) that enterprises may realize by deploying CA Wily Application Performance Management (APM). Read this report for a discussion of the key findings. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

CRM+: An Innovative Approach to Agile Solution Development by Pivotal CRM, a CDC Software solution April 01, 2010 - (Free Research) Read this paper to learn about the CRM+ approach and how it can give companies a much-needed third option for developing applications that support extensive enterprise business processes and enable ongoing agility. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

7 Tactics for Smart Businesses to Increase Revenues and Decrease Expenses in Any Economgy by SAP America, Inc. February 20, 2009 - (Free Research) Every organization faces its own unique challenges in getting the job done. But at the end of the day, it all comes down to increasing revenue while decreasing expenses. This paper explains 7 tactics for smart businesses to increase revenues and decrease expenses in any economy. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

11i to R12 - Got a Report Migration Strategy? by Noetix Corporation April 13, 2010 - (Free Research) The jury's no longer out - upgrading to Release 12 wreaks havoc on your existing reports. Significant application changes introduced in Oracle E-Business Suite Release 12 are breaking reports critical to daily operations. View this webcast and learn how to mitigate the risk of broken reports and lower the cost of maintenance. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Application Modernization: Three High Payback Strategies by ASG Software Solutions April 22, 2010 - (Free Research) Application modernization provides an attractive and cost effective alternative to application development, enabling companies to defer investment in replacement initiatives without compromising business support. Read this paper to find out more. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

6 Steps to Enterprise Resource Planning Implementation Success by IFS January 2007 - (Free Research) Implementing Enterprise Resource Planning (ERP), Contact Relationship Management (CRM), and Enterprise Asset Management (EAM) is complicated. Here are six simple steps to take to manage that complexity. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

GuiXT Access Demo: Plant Maintenance - Notifications/Work Orders by Synactive, Inc. August 2010 - (Free Research) GuiXT Access enables plant maintenance managers to convert notifications to work orders—FAST. With GuiXT Access you can view notification details, create work orders for existing notifications, view multiple pages of available data, change notification details, and reference work orders. Watch this video for more details. (VIDEO) VIEW ABSTRACT | GO TO

SpringSource tc Server Spring Edition by VMware, Inc. August 2010 - (Free Research) SpringSource tc Server eliminates JEE cost and complexity. This lightweight server blends 100% Tomcat compatibility with operational management, advanced diagnostics, mission-critical support, and built-in optimization for virtual and cloud environments.    (TRIAL SOFTWARE) GO TO

The Power of i - IBM 2010 Webcast Series by IBM April 2010 - (Free Research) Join us for the new 2010 Webcast Series, “The Power of i,” sponsored by IBM. You will learn about the latest IBM investments for IBM i clients, including enhancements to IBM Power Systems platforms and the IBM i operating environment.  (WEBCAST) GO TO WEBCAST

HP Mission Critical Services Enhancement for SAP Environments by Hewlett-Packard Company July 2010 - (Free Research) SAP solutions are business-critical, requiring high levels of availability, performance and support services. HP's Mission Critical Services Enhancement for SAP Environments proactively address performance and availability issues, benefiting from a single point of accountability for all support requirements. Read this paper for more details. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

JN Data Improves End-User Services through More Effective Web Application Management by CA Technologies. February 2009 - (Free Research) Read this paper to learn how using the CA Wily Application Performance Management (APM) solution consisting of CA Wily Introscope® and CA Wily Customer Experience Manager™, JN Data better manages Web applications through faster diagnosis of problem root causes in its customers’ heterogeneous environments. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

BlackBerry Developer Newsletter by BlackBerry May 2010 - (Free Research) The BlackBerry® Developer newsletter brings you the latest BlackBerry application developer news, information and updates. Click here to learn more and to sign up now. (NEWSLETTER) GO TO

Borderless Applications and the Changing Face of Application Performance Management (APM) by Compuware Corporation July 2010 - (Free Research) This paper explores application performance management (APM) in the past, present, and future. Continue reading to learn all about APM and learn how your company can ensure they have an APM strategy that won’t leave them high and dry when it matters most. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Microsoft Training: June – December 2010 by Global Knowledge July 2010 - (Free Research) In this training guide you’ll learn about: Certification Boot Camps, Windows Server, Windows 7, Exchange Server, Windows SharePoint, SQL Server and so much more. (TRAINING GUIDE) VIEW ABSTRACT | GO TO

Virtualization: Taking the Fast Track to Business Efficiency by Dell, Inc. September 2009 - (Free Research) IT belt-tightening is geared toward saving money - but you can achieve the same goal by boosting business efficiency. Virtualization is the secret to this strategy. Read this paper to learn more. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Drive Marketing ROI in the Cloud with Microsoft Dynamics CRM Online by Microsoft August 2010 - (Free Research) Attend this webcast to see Microsoft Dynamics CRM Online in action, including integration to Microsoft Business Productivity Online Services (BPOS), and learn about customers who have used Microsoft Dynamics CRM Online to address topics including Internet marketing and Web-to-lead capture. (VIDEO) VIEW ABSTRACT | GO TO

PODCAST: Enabling the Business Governance of Data by ASG Software Solutions February 2010 - (Free Research) This podcast, featuring Rob Karel of Forrester Research, discusses how enterprises are linking metadata to the formal management of business terms to achieve true enterprise governance. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Information Governs: Oracle Solutions for Governance, Risk, and Compliance by Oracle Corporation September 2009 - (Free Research) Now more than ever, enterprises must achieve strategic objectives while operating within prescribed boundaries. Oracle makes this possible with the most complete platform for governance, risk, and compliance. Read this white paper to learn more. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Turning Customer Interaction into Profitable Relationships: Reaping the benefits of unified customer communication management (CCM) by Pitney Bowes Business Insight July 2010 - (Free Research) Effective customer communication boosts customer loyalty, ensures compliance, and helps control a range of costs. However, most organisations take a fragmented approach to managing enterprise customer communications. Quocirca’s report examines how a CCM strategy can transform the impact of customer communications at every customer touch point. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

FACTS® 125™ by Ebix Health, Inc. January 2001 - (Free Research) FACTS® 125™ is a fully automated and comprehensive system for the management of Section 125, Flexible Benefit plans. (ARTICLE) VIEW ABSTRACT | GO TO ARTICLE

Beyond the Thin Client: Why a Smart Client CRM Solution May Be a Smarter Choice by Pivotal CRM, a CDC Software solution November 2009 - (Free Research) This white paper compares and contrasts the two primary alternatives to thin clients and examines the differentiating characteristics that could impact your CRM implementation. Read on to learn why a smart client CRM solution may be a smarter choice. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

CRM Built for IT: The Executive Guide to Selecting CRM that Meets IT Needs by Pivotal CRM, a CDC Software solution November 2009 - (Free Research) This white paper provides everything the CIO and IT team must know to evaluate a CRM system based on the critical business and technical issues that matter to IT directors and chief information and technology officers. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Microsoft System Center Configuration Manager 2007 SP2, R2, R3 by Global Knowledge July 2010 - (Free Research) The fourth edition of Microsoft’s System Management Server was released in August, 2007 with a new name, System Center Configuration Manager, making it part of the System Center brand. This paper will go through the components of each variety of this product to clear up any confusion around this valuable piece of management software. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Service: Reduce Cost While Maintaining Customer Satisfaction by SAP America, Inc. September 2010 - (Free Research) Leading companies have found that the secret to thriving in an uncertain economy is the combination of customer retention, efficiency, and revenue. Read on to learn how the SAP CRM application will reduce costs and increase revenue while maintaining a high level of customer satisfaction, loyalty, and retention. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Powering Marketing Success by SAP America, Inc. September 2010 - (Free Research) The SAP CRM application allows organizations to do more with less. Read this paper to learn how the application enables you to make the most of your marketing resources, increase marketing accountability, and execute successful marketing initiatives to increase long-term, profitable customer relationships. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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