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E-Book: The Next Revolution: Cloud Computing - Top reasons why more and more companies are turning to cloud-based call center software to improve their bottom line by inContact May 04, 2010 - (Free Research) The right cloud computing solution makes it possible for call centers to eliminate barriers created by obsolete premise-based solutions, achieve customer service excellence and continue business success. Find out how inContact is helping hundreds of call centers greatly reduce costs while simultaneously increasing customer satisfaction levels. (EBOOK) VIEW ABSTRACT | GO TO

The Top Three Myths of Knowledge Management (KM) for Customer Service (Why KM is Hurting your Customers, and What You Can Do About It) by IntelliResponse November 18, 2009 - (Free Research) Read this knowledge series paper for the top three myths of knowledge management as they relate to customer service. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Top 10 Reasons for Using Server Online Backup and Recovery by Iron Mountain Digital June 04, 2010 - (Free Research) This paper discusses the top 10 reasons enterprises are turning to this technology for data recovery. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Top 3 Reasons CRM Initiatives (Still) Fail - And How To Avoid Them by Pivotal CRM, a CDC Software solution June 09, 2009 - (Free Research) This white paper looks at the top three reasons that CRM initiatives fail to achieve their goals and provides clear, practical recommendations for ensuring that your CRM initiative avoids these pitfalls and delivers desired returns. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

How Successful Manufacturing ERP Selections Are Made: The Top Things to Look for, Look at, and Look beyond When Evaluating an ERP Purchase by IQMS December 2008 - (Free Research) This paper examines the major considerations manufacturers looking to add, upgrade of replace Enterprise Resource Planning (ERP) software should be aware of. By being cognizant of these aspects you'll ensure that you'll be able to select a solution that best fits your needs, both now and in the future. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

E-Book: How to Select the Right Call Center Technology by Contactual, Inc. June 2010 - (Free Research) What’s the best way to determine short and long term call center technology requirements? Should you consider outsourcing or using SaaS deployment options? How can you incorporate Web 2.0, social media and mobile technologies into your call center? This e-book on selecting call center technology will help you answer these questions and more! (EBOOK) VIEW ABSTRACT | GO TO

Winning in Today's Environment: Six Imperatives for the Chief Sales Officer by Oracle Corporation October 2009 - (Free Research) Download the Oracle CRM White Paper, "Winning in Today's Environment: Six Imperatives for the Chief Sales Officer," to learn how you can deploy several best practices to achieve unparalleled sales success in your organization. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Business Intelligence Trends: The Next Generation of Performance Management by Attivio, Inc. February 2010 - (Free Research) BI applications, business process improvements, and improving the use of information and analytics has become a big trend lately. In light of this, this paper focuses on why you need to look for solutions that unify access to all types of information in analytical applications such as BI and BPM. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Presentation Transcript: Windows Server 2008 R2 - Top 10 Changes You'll Actually Care About by Dell and Microsoft December 2009 - (Free Research) This presentation transcript will discuss the top ten most useful advantages of Windows Server 2008 R2. Gain insight into improvements made to Terminal Services and Hyper-V that can provide your organization with increased flexibility. (PRESENTATION TRANSCRIPT) VIEW ABSTRACT | GO TO

Podcast: Windows Server 2008 R2: Top 10 Changes You'll Actually Care About by Dell and Microsoft November 2009 - (Free Research) Listen to this podcast to learn about the top ten most useful advantages of Windows Server 2008 R2. Gain insight into improvements made to Terminal Services and Hyper-V that can provide your organization with increased flexibility. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Windows Server 2008 R2: Top 10 Changes You'll Actually Care About by Dell and Microsoft November 2009 - (Free Research) Watch this webcast to learn about the top ten most useful advantages of Windows Server 2008 R2. Gain insight into improvements made to Terminal Services and Hyper-V that can provide your organization with increased flexibility. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Panel: ES5: ECMAScript Standards for a Better Web by The Ajax Experience January 2010 - (Free Research) Find out more about the security and reliability of Strict Mode and how to design and modify web applications, keeping in mind the new JavaScript language features. (VIDEO) VIEW ABSTRACT | GO TO

The Top 10 Technical Considerations for Evaluating e-Commerce Platforms by Art Technology Group (ATG) July 2010 - (Free Research) This paper offers ten considerations to help guide the selection criteria for your next e-commerce platform - which should ideally be the last e-commerce platform you would ever need to buy. Continue reading to learn these two technical considerations for evaluating e-commerce platforms. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Why You Need an Infrastructure Provider - The Top 10 Things to Look For When Choosing One by Verio January 2010 - (Free Research) Read this whitepaper to learn the benefits of outsourcing to infrastructure providers in today's competitive environment that can deliver solutions that meet the new demands of IT departments. Here are 10 things to look for when seeking out that provider. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Retail’s Mobility Imperative: A Measured Approach to the Emerging Channel by BlackBerry July 2010 - (Free Research) This study examines what's driving retailers' mobile strategies, where they're focusing their time and money, and how they plan to measure their performance. In addition, view results of an exclusive survey of more than 300 executives at top U.S. retailers. Continue reading to learn more! (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

IT as a Service (ITaS): The Death of On-Premises Pre- and Post-Sales Deployments by CloudShare April 2010 - (Free Research) Learn about best practices and top 5 tips for running virtual labs, "CRM for sales engineers and IT," software demos, proofs of concept and evaluations in the cloud ...and why IT as a service (ITaS) is becoming industry standard for technology sales and rollouts. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Backup School 2010 Presentation Download by SearchDataBackup.com April 2010 - (Free Research) Storage demands continue to grow exponentially – even as the budgets and resources available to satisfy those demands shrink. This Storage Decisions’ Data Deduplication seminar presentation download provides independent information that will help end users select the appropriate deduplication system for their IT environment. (PRESENTATION TRANSCRIPT) VIEW ABSTRACT | GO TO

Endpoint Virtualization for Everyone: Solving the Desktop Lifecycle Management Challenge by Dell, Inc. and Intel October 2009 - (Free Research) This white paper provides analysis and advice on how endpoint virtualization can deliver substantial benefits, simplifying lifecycle manage­ment, and driving ongoing cost and productivity benefits. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Power of i - IBM 2010 Webcast Series by IBM April 2010 - (Free Research) Join us for the new 2010 Webcast Series, “The Power of i,” sponsored by IBM. You will learn about the latest IBM investments for IBM i clients, including enhancements to IBM Power Systems platforms and the IBM i operating environment.  (WEBCAST) GO TO WEBCAST

RIM/Lotus Collaboration and Mobility: More than Business Value by BlackBerry February 2010 - (Free Research) This IT Briefing discusses how advanced collaboration applications from IBM Lotus and BlackBerry smartphones from RIM offer state-of-the-art technology and business advantages to corporate users. (IT BRIEFING) VIEW ABSTRACT | GO TO

Essentials of CRM for Wealth Management: Empower Advisors with Client-centric Tools by Pivotal CRM, a CDC Software solution February 2009 - (Free Research) In this white paper, learn how wealth management firms can use customer relationship management (CRM) strategies and technology to build relationships as trusted advisors, maximize share of wallet, and increase productivity. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

CRM Built for Sales: The Executive Guide to Selecting CRM That Meets Sales Needs by Pivotal CRM, a CDC Software solution February 2009 - (Free Research) This white paper provides core principles companies can use to help them select a CRM system that each sales user feels was built just for them. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Selling Through A Slump: An Industry-by-Industry Playbook to Help You Prepare for the Recovery by Oracle Corporation June 2009 - (Free Research) Selling in today's economy is tough. And simply doing more of the same is not the way to survive, much less thrive, in today's economy. There are important dos and don'ts in times like these. This eBook is your industry-specific roadmap out of the economic slump. (EBOOK) VIEW ABSTRACT | GO TO

Managing Information in the Enterprise: Perspectives for Business Leaders by SAP America, Inc. June 2010 - (Free Research) A recent Forbes Insights survey uncovered significant trends, misconceptions, and underlying roadblocks to better information management. This paper explores the results of the Forbes Insights survey and explains how your organization can better manage information in the enterprise. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Economist Intelligence Unit: A New Mandate for IT by SAP America, Inc. April 2007 - (Free Research) Learn more about the changing role of IT in business. This report includes research targeted towards senior executives responsible for managing and deploying information technology in pursuit of business objectives. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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