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Redefine Collaboration Across Any Device by Cisco Systems, Inc. August 03, 2011 - (Free Research) View this demo to see how your company can resolve customer complaints and strengthen relationships by quickly uniting stakeholders through smartphones, desktops, PCs, video conferencing, and email across multiple platforms. Learn more about transforming your work and productivity with collaboration. (WEBCAST) GO TO WEBCAST

The Proven ROI of Development Testing: An in-depth analysis of Coverity customer experiences by Coverity February 07, 2012 - (Free Research) Development testing has been proven to find more bugs and identify problems in complex code much faster than any other method. In this white paper you will learn about the ROI realized by twelve companies utilizing development testing in a wide range of industries and learn how to build your own business case. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Managing the customer experience across channels -- a manager's guide by Oracle Corporation May 06, 2011 - (Free Research) This eBook explores optimizing and analyzing data collected from each channel and how to apply the findings to a customer experience management (CEM) strategy. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Dodd-Frank Impact on Front Office White Paper by Advent Software, Inc December 05, 2011 - (Free Research) This paper identifies 5 key SEC alarms and explains how the right technology can support best practices to avoid triggering them. View now to explore critical issues including insider trading, books and records retention, service provider due diligence, and more. (WHITE PAPER) GO TO WHITE PAPER

Information Security Magazine December 2011 by Information Security Magazine November 29, 2011 - (Free Research) Although Windows Vista is seen as a failure in the marketplace, it’s a success in the security world. This month, Information Security Magazine goes behind the curtains of Vista as Paget unveils a firsthand account of her experience, exploring why it’s a success that deserves recognition. (EZINE) VIEW ABSTRACT | GO TO

Conflicker Working Group - Lessons learned from Conflicker by ComputerWeekly.com January 31, 2011 - (Free Research) In November 2008, Conficker A, the first of five variants of the malware, rapidly began infecting computers which had failed to install a Microsoft patch released just weeks earlier. In late December 2008, Conficker B added new mechanisms for distribution including USB storage devices. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

S3 Control: Adding Control to Change Management by Solidcore Systems, Inc. There is a gap between change activity & the documented Change Management process. Solidcore S3 Control adds control to change management. It provides visibility into changes in the enterprise IT infrastructure, accountability for employees deploying ticketed changes, & enforcement of change policies. It is available on IBM platforms.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

HP Network Automation -- Improved Network Change, Configuration and Management by Hewlett-Packard Company February 04, 2011 - (Free Research) HP Network Automation software automates network change, configuration, and compliance management. You can reduce costs and administration time required to manage change and configurations of the network while ensuring compliance in a stable and secure environment.  View this video to learn more. (VIDEO) VIEW ABSTRACT | GO TO

Lumension Sanctuary Device & Application Control for Endpoint Security -- 30-day Free Trial by Lumension January 2008 - (Free Research) Protecting networks from malware can seem like an insurmountable challenge. In this 30-day free trial download, see how Lumension's Sanctuary Device and Application Control enable only authorized applications to run and only authorized devices to connect to a laptop or desktop, removing the risk of data leakage and malware. (DEMO) GO TO DEMO

Gartner: A perspective on Android 2.2 for the enterprise by ComputerWeekly.com September 2010 - (Free Research) With the announcement of Android 2.2, code named "Froyo," Google targets the enterprisemarket for the first time. This release has features to enable devices that can be grantedsupport under the "appliance level" of the Gartner Managed Diversity Framework. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Cost of Delaying Server Refresh Cycles by Dell, Inc. June 2010 - (Free Research) This white paper reveals the risks of putting off server refreshes. Explore alternative strategies that enable you to lower costs and learn how to calculate the return on your server investment. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Improving Sales Effectiveness In a Buyer’s Market by SAP America, Inc. December 2011 - (Free Research) This paper details the results of a survey of 160 firms with annual revenues of $250M or more conducted to determine whether their customer relationship management (CRM) software is addressing the changed and changing requirements of sales reps as they develop relationships and pursue opportunities in light of ever increasing buyer expectations. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Through Engagement and Interaction, The LEGO Group Nurtures Loyalty Among Consumers by SAP America, Inc. July 2011 - (Free Research) Read this brief Bloomberg Businesweek case study to learn how The LEGO Group has leveraged organizational changes— including implementing loyalty management software from SAP that integrates with its SAP ERP and CRM platform— to achieve a high level of consumer interaction and improve its customer experience. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

CRM and Social Media: How a Blended Approach Means Good Business in the Hospitality Industry by Infor CRM February 2012 - (Free Research) This white paper offers hospitality strategies for combining social media and real-time customer relationship management (CRM) to wow patrons and increase customer loyalty. Learn how social CRM can increase your ROI and build your business reputation. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

TouchPoints TV: Rochelle Schard, Infor by Infor CRM February 2012 - (Free Research) In a special interview with TouchPoints TV, Rochelle Schard, Director of Marketing for Infor, shared her first impressions of the NRF's BIG Show. Watch this videocast now to get an insider’s look at the conference and Infor’s latest tools and tactics for workforce management (WFM). (VIDEOCAST) VIEW ABSTRACT | GO TO VIDEOCAST

Adapt your contact center for increased customer satisfaction by inContact January 2012 - (Free Research) This video explains how you can combine interactive voice response (IVR) and ACD systems into one that tracks calls, call waits and offers "self-service" options for callers with a long wait. Watch this now to see a detailed overview of this all-in-one system that will save your organization money. (VIDEO) VIEW ABSTRACT | GO TO

Top 5 reasons to move to Windows 8 with Zeus Kerravala by Dell, Inc. and Intel January 2012 - (Free Research) This video compares Windows 8 to previous versions and points out its notable enhancements across several key areas. Discover how this new operating system can enable new levels of virtualization and cost savings and find out how you can leverage it to simplify management, increase storage performance, and more. (VIDEO) VIEW ABSTRACT | GO TO

So You Think WS08 R2 Remote Desktop Services (RDS) Will Meet All of Your Organization’s Needs? by Ericom Software January 2011 - (Free Research) This paper examines how Microsoft Windows Server 2008 R2 remote desktop services (RDS) is a good, entry-level platform for simple deployments, low-complexity environments, and server based computing. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Yamaha in Tune with DocuSign for Salesforce by DocuSign, Inc. January 2012 - (Free Research) Read this brief case study to learn how Yamaha greatly improved its contract management processes with DocuSign and then implemented the electronic signature system into its Salesforce system for even more efficient processes. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

LinkedIn Connects with DocuSign for Salesforce by DocuSign, Inc. January 2012 - (Free Research) Read this brief case study of LinkedIn's implementation of DocuSign and Salesforce to speed up sales deals and receive completed contracts quicker. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

The Customer Loyalty Conundrum by SAP America, Inc. September 2010 - (Free Research) In 2011, Forrester Consulting conducted a study to find out how customer loyalty decision-makers define and execute customer loyalty. Read this study to find Forrester's analysis of how loyalty decision-makers currently use customer data, technology, and analytics to manage customer loyalty programs. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Become a More Demand-Driven Organization by SAP America, Inc. September 2011 - (Free Research) Today’s global supply chains are marked by lack of visibility and long decision-making times that make it difficult to plan and execute with the speed and precision required by today's volatile markets. This paper explains how to establish a highly collaborative, demand-driven planning process that will help you overcome these modern challenges. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Medtronic shares its experiences as an SAP HANA Early Adopter by Cisco Systems, Inc. January 2012 - (Free Research) This case study explains how one company decided on a reporting solution that enabled them to accommodate more data without sacrificing performance. Learn more about SAP Hana and obtain detailed guidelines for successful implementation. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Service. Smarter. Thriving in the age of the empowered customer by IBM January 2012 - (Free Research) In this white paper, learn all about IBM's smarter commerce approach, which considers the entirety of the business-to-business (B2B) and business-to-consumer (B2C) experience. Read on and gain insight into how you can separate yourself from the competition by offering outstanding customer care in the days, months and even years after a sale. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Sell. Smarter. Thriving in the age of the empowered customer by IBM January 2012 - (Free Research) Read this brief white paper and learn about some smarter commerce technologies available from IBM, including cross-channel selling, distributed order management, customer integration and collaboration and much more! You also will gain insight into different supply chain management platforms that IBM has to offer. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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