Customer Relationship Management (CRM) | Customer Service (General) | Customer Experience Management (CEM) | Sales Management | Business Intelligence Solutions | Unified Communications / Voice & Data Convergence | Marketing Management | Collaborative Tools | Business Process Management (BPM) | Sales Force Automation (SFA)

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Open Sesame: Why Open Source BI, Data Integration, and Data Warehousing Solutions are Gaining in Acceptance - by Dr Claudia Imhoff by Talend June 28, 2009 - (Free Research) This paper examines the challenges faced by organizations today regarding their BI, data integration, and data warehousing environments, why traditional solutions fall short, and the rise of upstart open source companies. Read on to learn more about open source BI, data integration, and data warehousing solutions. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Workforce Management (WFM) Software: SearchCRM.com Product Directory 2010 Edition by SearchCRM July 13, 2010 - (Free Research) This directory was designed to be a valuable resource for those getting started with research or evaluating vendors in the CRM market.  Inside, you’ll find basic information about the major vendors in the WFM market and the products they sell. Continue reading to find out which products are right for your organization. (ARTICLE) VIEW ABSTRACT | GO TO ARTICLE

Team Beachbody: A Large-Scale Social Community Platform Built on the Open Source Liferay Portal by Rivet Logic Corporation May 01, 2010 - (Free Research) In this case study you'll read about how Rivet Logic deployed a Liferay community solution that delivers numerous end-user and business benefits for the Product Partners Team Beachbody site, a total health and fitness online solution. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

SQL Server 2008 Upgrade Series: Performance by Dell, Inc. and Intel November 20, 2009 - (Free Research) This article explores ways in which small and mid-sized businesses can improve the performance of their databases — and their businesses — by upgrading to SQL Server 2008. (TECHNICAL ARTICLE) VIEW ABSTRACT | GO TO

Effective Negotiating: 5 Rules for Smooth Transactions by Global Knowledge March 13, 2009 - (Free Research) This white paper discusses five rules for negotiating that can help make the transaction more pleasant for everyone involved and better your chances at getting what you want. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Integrating SAP Data in the Information System Using Open Source Data Integration by Talend February 10, 2009 - (Free Research) This Technical Note discusses Talend's data integration capabilities for SAP and covers Talend's SAP connectors, as well as additional SAP-dedicated tools. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

5 Steps to Maximizing Profits through the Channel using Salesforce.com by Bluewolf May 06, 2010 - (Free Research) This white paper will provide an overview of the Channel Management Lifecycle for deal registration and the key building blocks to achieve success. Continue reading to learn what the 5 steps to building success with deal registration are and how they can help your organization maximize profits. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Reduce Costs & Increase Microsoft SQL Server OLTP Workload Service Levels: PowerEdge 2850 Consolidation to PowerEdge 11th Generation by Dell Inc., Microsoft and AMD April 23, 2010 - (Free Research) Read this white paper for an exploration of how organizations can gain significant performance and cost benefits by upgrading legacy 2-socket servers to new Dell PowerEdge 11th generation 4/2-socket servers. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Making The Move: What to Do When You’ve Outgrown QuickBooks by Sage North America April 26, 2010 - (Free Research) This guide will provide you with smart, unbiased tips as your prepare to move from QuickBooks to a more powerful accounting solution. Continue reading this guide to decide which accounting solution is right for your company. (EGUIDE) VIEW ABSTRACT | GO TO

An End-to-end Messaging Strategy for SMBs by Dell, Inc. and Intel April 29, 2010 - (Free Research) This paper outlines the critical requirements - reliability and availability, scalability, security, and performance - of an SMB messaging environment and describes and end-to-end messaging solution that meets those requirements. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Finding an Upside in the Downturn with Data Quality by DataFlux Corporation January 22, 2010 - (Free Research) This paper explores how a rigorous data quality program is now a business imperative rather than a luxury. Implemented correctly, it not only gives organizations the agility to better ride out the current recession but also raises their competitiveness when the economy recovers. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Microsoft Unified Communications: Innovations in Collaboration by CDW Corporation February 09, 2010 - (Free Research) This webcast is an overview of Microsoft Unified Communications. Unified Communications can help you to collaborate with your coworkers, partners, and customers more effectively, setting up the environment for a "people-ready business." (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Frost and Sullivan: Customer Experience Management: A Business Imperative beyond a Technology Solution by Hewlett-Packard Company February 22, 2010 - (Free Research) In this white paper, Frost & Sullivan, a global consulting and research firm, shares real-world insights from its latest comprehensive study of the value of CEM, including operator strategies driving adoption, best practices and KPIs, and a glimpse into the future of CEM. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

How to Successfully Build Sales Processes: Sales Process Builder Kit by Landslide Technologies, Inc. July 28, 2010 - (Free Research) Studies have shown that sales teams that follow consistent sales processes for working sales opportunities experience a measurable and meaningful increase in revenue. Read this paper to learn more about how to successfully build sales processes with Landslide CRM Sales Process Builder Kit. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Top 10 Technical Considerations for Evaluating e-Commerce Platforms by Art Technology Group (ATG) July 23, 2010 - (Free Research) This paper offers ten considerations to help guide the selection criteria for your next e-commerce platform - which should ideally be the last e-commerce platform you would ever need to buy. Continue reading to learn these two technical considerations for evaluating e-commerce platforms. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Recent disk backup advancements will impact small to midsized businesses by i365, A Seagate Company July 15, 2010 - (Free Research) Join Vice President of Gartner Research, Dave Russell as he discusses recent developments in disk backup in this 7 minute interview recorded for you to listen at your convenience. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

UC2 Software: Reduce Cost and Unleash Collaborative Power by IBM June 19, 2009 - (Free Research) Don't miss some exciting announcements and demonstrations that feature the squared of UC2 where the real power is when your users can easily just get things done because your tools like Lotus Sametime, Lotus Notes, Lotus Connections and business applications are connected together. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Innovation Through End-to-End Unified Networking Solutions by Hewlett Packard Company and Intel March 11, 2010 - (Free Research) Businesses are struggling to increase revenue and retain customer loyalty due to constant competitive pressure to innovate quickly and deliver greater value to customers. Businesses look to technology to help spur growth, cut costs, and stay ahead of the competition. Read this solution brief to learn more about innovative networking solutions. (ARTICLE) VIEW ABSTRACT | GO TO ARTICLE

E-Guide: Getting the Unified Communications ROI You Desire by CDW Corporation April 21, 2010 - (Free Research) This e-guide provides tips on where to start and makes a case for why providing a business case for short-term ROI may not be necessary in the near future. (EGUIDE) VIEW ABSTRACT | GO TO

Advanced Analytics Demystified: An Introduction to Today’s Analytical Technology Options by SAS Institute Inc. April 22, 2010 - (Free Research) Advanced analytics software can help companies gain a competitive advantage. But data mining, predictive analytics and other analytical tools can be difficult to understand and use. Get an overview of today’s analytics technology in this podcast. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Managing IT in a Downturn: Beyond Cost Cutting by SAP America, Inc. November 01, 2008 - (Free Research) Downturns give companies a chance to buck conventional wisdom and increase their IT investments. Targeted investments in many areas can generate efficiencies and revenue growth that surpass the savings from straight cost reductions. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Out of the Cubicle and into the Field - Mobility Matters in Extending Public Service Delivery by BlackBerry January 2007 - (Free Research) This paper from the Center for Digital Government explores the drivers and benefits for going mobile in the public sector. It also includes success stories from early adopters, as well as suggestions for getting started. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

RIM/Lotus Collaboration and Mobility: More than Business Value by BlackBerry February 2010 - (Free Research) This IT Briefing discusses how advanced collaboration applications from IBM Lotus and BlackBerry smartphones from RIM offer state-of-the-art technology and business advantages to corporate users. (IT BRIEFING) VIEW ABSTRACT | GO TO

Live Help: The Power of Click to Call and Click to Chat: Why Business Must Offer Live Voice and Text Chat Assistance to Drive Online Sales by Art Technology Group (ATG) June 2010 - (Free Research) This paper explores the role that voice and chat play in an effective live help offering, and examines how the two technologies offer the most revenue and loyalty benefits for companies that are serious about maximizing the return on their online channel investments. Continue reading to learn how these two technologies can drive online sales. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Finding Customer Loyalty in a Multichannel World by Oracle Corporation March 2010 - (Free Research) Loyal customers are the lifeblood of a business. Read this paper for a discussion, given by executives Don Peppers and Melissa Boxer, of the four key principles of success in gaining customer loyalty. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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