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Turning Customer Interactions into Money: Using Predictive Analytics to Achieve Stellar ROI by SPSS Inc. Worldwide Headquarters
December 31, 2008 - (Free Research) This whitepaper makes the case for using predictive analytics as a catalyst for a company's growth. It includes best practices from several global companies including: Cablecom, Royal & Sun Alliance, and T. Rowe Price. Ultimately, it is
about maximizing the level of understanding that can be achieved with customer data.
American Airlines sees ROI of 1192% in 2 Months with Predictive Analytics by SPSS Inc. Worldwide Headquarters
February 20, 2009 - (Free Research) To overcome the challenges of increased customer data, American Airlines deployed SPSS for Windows to replace its mainframe based analytics system, increasing productivity of its customer research team and improving decision making while reducing ongoing costs.
The Total Economic Impact™ of Microsoft Exchange 2010 by Microsoft Corporation India Pvt Ltd
November 24, 2009 - (Free Research) This study illustrates the financial impact of deploying Microsoft Exchange 2010 for a retail and distribution organization of 1,500 employees and $450 million in annual revenue.
The Technology of Innovation: Using CRM to Enable Customer-Centric Innovation by Pivotal CRM, a CDC Software solution
October 19, 2009 - (Free Research) This white paper highlights the important role technology can play in the innovation process and looks at how a customer-focused approach to innovation can be supported by flexible customer relationship management tools. It explains how businesses can use CRM to foster and implement customer-centric innovation, enhancing the customer experience.
Virtual Data Center E-Zine - Volume 9 by Virtual Data Center E-Zine - Volume 9
April 06, 2009 - (Free Research) In this month's issue of Virtual Data Center, learn how to reduce the number of physical servers even more by focusing on the process of virtual machine placement on host servers.
Economist Intelligence Unit: A New Mandate for IT by SAP America Inc
April 01, 2007 - (Free Research) Learn more about the changing role of IT in business. This report includes research targeted towards senior executives responsible for managing and deploying information technology in pursuit of business objectives.
Operational Excellence: The New Lever of Profitability and Competitive Advantage by SAP America Inc
January 01, 2009 - (Free Research) The paper provides valuable evidence about the benefits of achieving aligned operational excellence. In it you'll discover why companies that build and align their operational capabilities for strategic advantage earn a distinct execution premium in their business performance.
Managing IT in a Downturn: Beyond Cost Cutting by SAP America Inc
November 01, 2008 - (Free Research) Downturns give companies a chance to buck conventional wisdom and increase their IT investments. Targeted investments in many areas can generate efficiencies and revenue growth that surpass the savings from straight cost reductions.
Vista SP1: What You Need to Know before You Deploy by Global Knowledge
December 2008 - (Free Research) The release of Windows Vista SP1 enables customers to take advantage of improvements that Microsoft and its partners have developed. It's a continuation of Microsoft and its partners' drive to provide the best experience possible.
Increasing Competitiveness and Reducing Costs in Today's Economy by Microsoft Corporation India Pvt Ltd
November 2009 - (Free Research) This paper outlines the Microsoft Business Productivity Online Suite, illustrates its relevance to small and midsized business customers, and provides the resources to help you evaluate how your business might benefit from the service.
Infor CRM Epiphany For Consumer Products by Infor CRM
July 2009 - (Free Research) Infor CRM Epiphany helps you make the most of customer interactions and improve your sales, marketing, and service operations in order to increase loyalty, enhance brand preference, and boost profitability.
The Business Value of Pervasive BI by SAP America Inc
February 2010 - (Free Research) This Aberdeen Analyst Insight draws on three discrete data sets in order to examine the business value of making access to BI more pervasive across the enterprise. The data shows that users taking such an approach have overcome a number of organizational challenges in order to drive significant business performance enhancements.
E-Guide: Key Strategies for Improving Customer Service in a Down Economy by Citrix Online
January 2010 - (Free Research) Read this E-Guide and explore key techniques for using Web 2.0 technologies to improve your customer service, marketing and sales efforts. Discover a sound customer service strategy for your organization, as well as two types of online
customer service initiatives.
SQL Server 2008 Upgrade Series: Performance by Dell, Inc. and Intel
November 2009 - (Free Research) This article explores ways in which small and mid-sized businesses can improve the performance of their databases — and their businesses — by upgrading to SQL Server 2008.
CRM: THE ESSENTIAL GUIDE - Five Principles for CRM Success by Pivotal CRM, a CDC Software solution
February 2009 - (Free Research) This paper explains how, Customer Relationship Management (CRM) is first and foremost a strategy. This guide provides insight to help you take a more customer-centric view of your business.
BMC Database Administration Solution for DB2 z/OS by BMC Software, Inc.
April 2009 - (Free Research) BMC provides a set of tools and utilities that are designed to automate the complex processes involved in updating and managing DB2 environments with the aim of being easy to use, and fast and effective in their execution.
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