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E-Book: New Rules for HIPAA by SearchSecurity.com & SearchCompliance.com May 17, 2010 - (Free Research) Organizations that had to comply with HIPAA were frustrated by the lack of enforcement and specifics. The HITECH Act is changing all of that. Read this e-book to learn how the HIPAA is getting new teeth, new ways the FTC is getting involved, and more. (EBOOK) VIEW ABSTRACT | GO TO

Five Myths of Infrastructure Monitoring: How End-User Monitoring Can Help You Improve Customer Satisfaction by Hewlett-Packard Company May 01, 2008 - (Free Research) This paper discusses some of the common myths about infrastructure monitoring, and addresses how to ensure your infrastructure monitoring is responsive enough to satisfy and retain your customers. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Presentation Transcript: Developing for the Future - The New Trend for Hosted VXML by West Interactive July 30, 2010 - (Free Research) By taking advantage of the Voice XML platform (VXML) to manage infrastructure scale and support, companies are freeing up IT dollars and resources to focus on creating best-in-class customer experiences using IVR applications. This transcript will provide you with key information necessary to execute a comprehensive PaaS strategy using VXML. (PRESENTATION TRANSCRIPT) VIEW ABSTRACT | GO TO

Give Me Something I Can Use: Sales Producing CRM for BtoB Sales Teams by Landslide Technologies, Inc. July 28, 2010 - (Free Research) Salespeople want to sell. It’s why you hired them, and it’s what you’re counting to move your organization forward. The last thing you should do is slow them down with endless, time-consuming data entry and reporting. Read this paper to learn how the Landslide CRM approach gives salespeople a tool that they will actually want to use. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

E-Book: The Next Revolution: Cloud Computing - Top reasons why more and more companies are turning to cloud-based call center software to improve their bottom line by inContact May 04, 2010 - (Free Research) The right cloud computing solution makes it possible for call centers to eliminate barriers created by obsolete premise-based solutions, achieve customer service excellence and continue business success. Find out how inContact is helping hundreds of call centers greatly reduce costs while simultaneously increasing customer satisfaction levels. (EBOOK) VIEW ABSTRACT | GO TO

Team Beachbody: A Large-Scale Social Community Platform Built on the Open Source Liferay Portal by Rivet Logic Corporation May 01, 2010 - (Free Research) In this case study you'll read about how Rivet Logic deployed a Liferay community solution that delivers numerous end-user and business benefits for the Product Partners Team Beachbody site, a total health and fitness online solution. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Developing for the Future - The New Trend for Hosted VXML by West Interactive June 08, 2010 - (Free Research) By taking advantage of the Voice XML platform (VXML) to manage infrastructure scale and support, companies are freeing up IT dollars and resources to focus on creating best-in-class customer experiences using IVR applications. This webinar will provide you with key information necessary to execute a comprehensive PaaS strategy using VXML. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Beyond the Data Warehouse: A Unified Information Store for Data and Content by Attivio, Inc. July 21, 2010 - (Free Research) In this interactive webinar, Dr. Devlin, one of the foremost authorities on business insight and data warehousing, and Sid Probstein, CTO of Attivio, will first show data and content as two ends of a continuum of the same business information asset and then explore the depth of integration required for full business value. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Workforce Management (WFM) Software: SearchCRM.com Product Directory 2010 Edition by SearchCRM July 13, 2010 - (Free Research) This directory was designed to be a valuable resource for those getting started with research or evaluating vendors in the CRM market.  Inside, you’ll find basic information about the major vendors in the WFM market and the products they sell. Continue reading to find out which products are right for your organization. (ARTICLE) VIEW ABSTRACT | GO TO ARTICLE

Reduce Costs & Increase Microsoft SQL Server OLTP Workload Service Levels: PowerEdge 2850 Consolidation to PowerEdge 11th Generation by Dell Inc., Microsoft and AMD April 23, 2010 - (Free Research) Read this white paper for an exploration of how organizations can gain significant performance and cost benefits by upgrading legacy 2-socket servers to new Dell PowerEdge 11th generation 4/2-socket servers. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Podcast: Developing for the Future - The new trend for Hosted VXML by West Interactive July 08, 2010 - (Free Research) By taking advantage of the Voice XML platform (VXML) to manage infrastructure scale and support, companies are freeing up IT dollars and resources to focus on creating best-in-class customer experiences using IVR applications. This podcast will provide you with key information necessary to execute a comprehensive PaaS strategy using VXML. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Presentation Transcript: Backup Redesign For Large Enterprise Data Centers by EMC July 06, 2010 - (Free Research) This presentation transcript features Brian Biles, VP of Product Management for EMC’s Backup Recovery Systems division. There has never been a better time to design your backup with deduplication. Read this transcript to find out why. (PRESENTATION TRANSCRIPT) VIEW ABSTRACT | GO TO

More for Less:  The Advantages of a Cloud Based Call Center by Contactual, Inc. March 08, 2010 - (Free Research) This webcast discusses how on-premises call centers are outdated and inhibit the delivery of first-rate customer experience. Tune in and learn how your company can improve and simplify contact center operations while dramatically lowering costs via the Software as a Service (SaaS) model. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Sage ERP X3 Demo by Sage North America April 27, 2010 - (Free Research) Watch the following video and discover how Sage ERP X3, a fully integrated ERP solution, can help you streamline operations, increase business insight, enhance collaboration, reduce cost and ultimately grow your business. (VIDEO) VIEW ABSTRACT | GO TO

Service Excellence Comes Easy with Antenna Software on Blackberry Smartphones by BlackBerry February 25, 2009 - (Free Research) Burdened by slow response times of yesterday's communication technologies, Toshiba America Medical Systems deployed Antenna Software's Field Service Solution to dispatch service calls, help CEs check parts inventory and debrief completed work. The solution had the advantage of integrating with their internal Amdocs Clarify CRM system. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

UC2 Software: Reduce Cost and Unleash Collaborative Power by IBM June 19, 2009 - (Free Research) Don't miss some exciting announcements and demonstrations that feature the squared of UC2 where the real power is when your users can easily just get things done because your tools like Lotus Sametime, Lotus Notes, Lotus Connections and business applications are connected together. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

E-Book: How to Select the Right Call Center Technology by Contactual, Inc. June 17, 2010 - (Free Research) What’s the best way to determine short and long term call center technology requirements? Should you consider outsourcing or using SaaS deployment options? How can you incorporate Web 2.0, social media and mobile technologies into your call center? This e-book on selecting call center technology will help you answer these questions and more! (EBOOK) VIEW ABSTRACT | GO TO

The Hidden World of PDF Accessibility by Xenos Group Inc. June 17, 2010 - (Free Research) Online accessibility for the visually impaired is quickly becoming an integral part of many organizations’ customer satisfaction agendas. With PDF accessibility, enterprises with large statement requirements can ensure accessibility for the planning process for their ePresentment strategy, in particular PDF documents for statement and billing. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Accessible Transactional Reports by Xenos Group Inc. June 17, 2010 - (Free Research) Read this paper to learn about the benefits of a move to e-statements for those with a print disability and how having accessible PDFs as a standard electronic format for all clients removes the cost of special processing and makes the benefits available to any client who wishes to take advantage of them. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

CRM Your Salespeople Will Love by Oracle Corporation September 2007 - (Free Research) Customer Relationship Management (CRM) can bring enormous benefits to companies, but only if users adopt it. Explore user adoption problems and an overview of the newest CRM features designed to drive ease of use and high rates of user adoption. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Winning in Today's Environment: Six Imperatives for the Chief Sales Officer by Oracle Corporation October 2009 - (Free Research) Download the Oracle CRM White Paper, "Winning in Today's Environment: Six Imperatives for the Chief Sales Officer," to learn how you can deploy several best practices to achieve unparalleled sales success in your organization. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Dispelling 6 Common Myths about On-demand Call Center Solutions by Contactual, Inc. February 2010 - (Free Research) The inability of early prototypes of on-demand contact centers to deliver feasible solutions for contact center users only served to reinforce the superiority of on-premise solutions, creating a number of myths which today have no bearing at all. This paper presents the 6 myths of on-demand call center solutions and debunks them all. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Advanced Analytics Demystified: An Introduction to Today’s Analytical Technology Options by SAS Institute Inc. April 2010 - (Free Research) Advanced analytics software can help companies gain a competitive advantage. But data mining, predictive analytics and other analytical tools can be difficult to understand and use. Get an overview of today’s analytics technology in this podcast. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Best Practices for Implementing Automated Functional Testing by Hewlett-Packard Company April 2007 - (Free Research) By automating functional testing, you can take major steps forward to improve automated business processes. Your development and QA teams can increase the speed and accuracy, and your IT department can achieve a higher ROI from software projects. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

CIO Decisions Ezine Volume 3 by CIO Decisions October 2008 - (Free Research) In this issue we tackle service-oriented architecture and dive into how Software as a Service can drive flexibility and meet business needs. Also in this issue: MDM's strongest business case and how to navigate the compliance minefield. (EZINE) VIEW ABSTRACT | GO TO

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