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Reducing Costs with Efficient Operations: A Fast Track to More Working Capital by SAP America, Inc. July 01, 2007 - (Free Research) Untamed costs can deplete the precious working capital that's critical to your ongoing operations and new expansions. By instituting efficient automated processes throughout your organization, you can reduce waste, unnecessary overtime, and a host of other cost factors. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

E-Guide: Key Strategies for Improving Customer Service in a Down Economy by Citrix Online Go To Meeting January 12, 2012 - (Free Research) Read this e-guide and explore key techniques for using Web 2.0 technologies to improve your customer service, marketing and sales efforts. Discover a sound customer service strategy for your organization, as well as two types of online customer service initiatives. (EGUIDE) VIEW ABSTRACT | GO TO

CRM and Small Business: Smaller, Faster, Better by SugarCRM Inc. August 31, 2011 - (Free Research) The advent of cloud-based CRM applications has eliminated the significant initial budgetary barriers to entry for many businesses, and the proliferation of products geared toward smaller businesses has presented small business with options that allow them to choose based on specific features. Learn more about how CRM can help your small business. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

IT in the UK SMB (Small and Medium sized Business) Sector by ComputerWeekly.com January 04, 2012 - (Free Research) This report from Knowledge Peers and Pierre Audoin Consultants (PAC), reveals what leaders of Small and Medium-Sized Businesses (SMBs) think of IT – its strategic value, its potential, and the changing way in which it is being used in their organisations. (IT BRIEFING) VIEW ABSTRACT | GO TO

Cisco Unified CRM Connector 3.0 by Cisco Systems, Inc. The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network.  (HARDWARE PRODUCT) GO TO DETAILED REPORT

How Effective Communications Delivers Real Results for Your Small Business by Avaya September 02, 2011 - (Free Research) Read this whitepaper for four key ways any growing business can benefit from today’s new IP-based communications solutions. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

SAN Considerations in a Virtualized Environment with Greg Schulz by Dell and VMware January 20, 2012 - (Free Research) This expert webcast featuring Greg Schulz, founder and senior analyst with StorageIO, explores the benefits, challenges, and best practices for implementing SANs in your small to midsize company. Watch now to learn more. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

The Butterfly Effect on Data Quality: How small data quality issues can lead to big consequences by Talend August 01, 2011 - (Free Research) This white paper explores the butterfly effect of poor data quality on CRM, ERP, billing, data warehouse, and other enterprise systems. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Reduce Costs & Increase Microsoft SQL Server OLTP Workload Service Levels: PowerEdge 2850 Consolidation to PowerEdge 11th Generation by Dell, Inc., Microsoft and AMD April 23, 2010 - (Free Research) Read this white paper for an exploration of how organizations can gain significant performance and cost benefits by upgrading legacy 2-socket servers to new Dell PowerEdge 11th generation 4/2-socket servers. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

SQL Server 2008 Upgrade Series: Performance by Dell, Inc. and Intel November 20, 2009 - (Free Research) This article explores ways in which small and mid-sized businesses can improve the performance of their databases - and their businesses - by upgrading to SQL Server 2008. (TECHNICAL ARTICLE) VIEW ABSTRACT | GO TO

S3 Control: Adding Control to Change Management by Solidcore Systems, Inc. There is a gap between change activity & the documented Change Management process. Solidcore S3 Control adds control to change management. It provides visibility into changes in the enterprise IT infrastructure, accountability for employees deploying ticketed changes, & enforcement of change policies. It is available on IBM platforms.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

City University London Policy Challenge Report: Removing barriers to government using SME IT suppliers by ComputerWeekly.com August 18, 2010 - (Free Research) The present need to radically cut public expenditure provides a once in a generation opportunity to transform the efficiency of the public sector. In order to achieve this, the public sector needs to radically change its current business processes to achieve greater efficiency. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Storage Lifecycle Management – Best Practices from First Write to Tertiary Storage by Dell, Inc. December 21, 2011 - (Free Research) Automated tiered storage and continuous snapshot technologies bring storage efficiency and performance to a new level. Watch now to see how combining the two features optimizes data placement and hear best practices for configuring tiering profiles and snapshot schedules for long-term results. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Storage Lifecycle Management – Best Practices from First Write to Tertiary Storage by Dell, Inc. December 21, 2011 - (Free Research) Automated tiered storage and continuous snapshot technologies bring storage efficiency and performance to a new level. Listen to this podcast to learn how combining the two features optimizes data placement and hear best practices for configuring tiering profiles and snapshot schedules for long-term results. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Cost/Benefit Case for Virtualization with IBM System x Dual-socket Servers: Economic Value of Legacy Small Server Replacement by IBM November 21, 2011 - (Free Research) This management brief provides a virtualization cost/benefit analysis, examines common deployment patterns, and recommends an architecture that can ensure your clients achieve their desired results. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Ask Questions Until You Get the Right Answers and the Right Network by Cisco Systems, Inc. December 08, 2011 - (Free Research) Establishing a relationship with a trusted reseller can help you turn your network into something that matches your business and fulfills the specific needs of your organization. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Riverbed Helps Triple Gilt Groupe’s Web Traffic Within a Year by Riverbed Technology, Inc. November 09, 2011 - (Free Research) With over 5,000 requests per second during peak periods, online retailer Gilt Groupe could lose a large percentage of its daily profits in just 10 minutes of downtime. After choosing the Riverbed Stingray Traffic Manager as its load balancing solution, visits to the site have increased thanks to improved customer satisfaction. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Connect and Empower Mobile Salespeople by Oracle Corporation June 10, 2009 - (Free Research) Read this white paper to learn how a lightweight mobile CRM application - more task - than system-focused - can actually provide useful information and encourage salespeople to utilize it. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

MS Dynamics CRM Case Study: CRM Solution Helps Increase Sales by 30 Percent by Microsoft September 2008 - (Free Research) Find out how a Microsoft Dynamics CRM solution provided real-time tracking of inventory, leads, and account information and helped OXBO International increase sales by 30 percent. (CASE STUDY) GO TO CASE STUDY

The Fast Track to Service Management Success: Software as a Service by CA Technologies. September 2008 - (Free Research) This paper begins with a discussion of the challenges that SMBs face in managing and supporting the IT solutions they need to run their businesses and examines the obstacles they face trying to effectively meet service management objectives. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

IBM Enables the Data Center with LTO-5 Products, Increasing Capacity, Throughput & File Management by IBM March 2011 - (Free Research) Check out this white paper to learn how IBM appears to have the deployment issue down pat and how they have a variety of delivery vehicles to satisfy the tape needs of your enterprise. Keep reading to learn more about IBM’s LTO-5 offerings.  (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Managing Data Growth and Monetizing Information Value: Competing in the Expanding Universe of Digital Information and Big Data by EMC Isilon October 2011 - (Free Research) This IDC white paper breaks down everything big data - learn exactly how big data is defined, and how to utilize big data technologies in order to create long-term organizational and economic value. This white paper also explores what types of organizations can benefit most from big data technologies - read on for more. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

How to Save Time and Money Making Your Transition to IPv6 by Cisco Systems, Inc. October 2011 - (Free Research) This white paper discusses 9 strategies that can save your business time and money while transitioning to IPv6, by slowing the need for replacements and mitigating risks. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Top Ten Considerations When Evaluating Unified Communications Solutions - Learn the top solution differentiators to look for before deciding by Cisco Systems, Inc. August 2011 - (Free Research) This paper breaks down ten areas to consider when evaluating an upgrade of your unified communications solution. (WEBCAST) GO TO WEBCAST

ACD/IVR Solution Overview by inContact January 2012 - (Free Research) This video explains how you can combine interactive voice response (IVR) and ACD systems into one that tracks calls, call waits and offers "self-service" options for callers with a long wait. Watch this now to see a detailed overview of this all-in-one system that will save your organization money. (VIDEO) VIEW ABSTRACT | GO TO

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