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Understanding the Opportunities and Challenges of Sales Performance Management by Varicent Software Incorporated March 18, 2010 - (Free Research) In this podcast, Denis Pombriant, founder and managing principal of Beagle Research Group, gives an overview of sales performance management (SPM) and discusses the benefits and drawbacks of SPM. Pombriant also talks about what types of organizations are deploying SPM today. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

CRM Built for Marketing: The Executive Guide to Selecting CRM that Meets Marketing Needs by Pivotal CRM, a CDC Software solution July 23, 2009 - (Free Research) How can a company ensure that their marketing department's needs are represented when choosing an enterprise-level CRM system? This white paper provides core principles companies can use to help them select a CRM system that each marketing team member feels was built just for them. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Don’t Let Outdated Telephony Hardware Slow You Down: Unifying Contact Centers Regardless of Location, Hardware Infrastructure or Agent Count by inContact December 03, 2009 - (Free Research) Frequently, organizations that operate contact centers are faced with the challenge of working with inadequate telephony equipment. Frustrations range from having to get a few more years out of telephone equipment to having disparate systems. Read this white paper to learn about how contact centers can resolve these telecommunications complexities. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Impact of Carrier Ethernet on Service Providers by Dorado Software September 21, 2009 - (Free Research) Mobile internet access and the explosive demand for high bandwidth services on mobile devices have created a pivotal point for service providers. Those providers that can meet the new demands while increasing efficiency will be able to increase their market share, while those that are not will lose ground. Read on to learn how to keep up. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Transforming Your Email Channel to Provide a 360 Degree View by ColdSpark, Inc. February 03, 2010 - (Free Research) While email is often leveraged as a delivery vehicle for this broad range of communications, few organizations recognize the value of developing and executing a comprehensive email channel strategy. A strategic email channel delivers a 360 degree view of how customers, prospects, partners and other key audiences are engaging with an organization. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

How to Maximize Revenue by Sending Targeted Promotions to Customers by Infor CRM October 23, 2009 - (Free Research) This paper discusses the key obstacles that stand in the way of marketers garnering good insights into retention rates and customer profitability and presents a solution on how to overcome these obstacles. You'll also learn how to increase customer loyalty and retention while increasing revenue. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Service Excellence Comes Easy with Antenna Software on Blackberry Smartphones by BlackBerry February 25, 2009 - (Free Research) Burdened by slow response times of yesterday's communication technologies, Toshiba America Medical Systems deployed Antenna Software's Field Service Solution to dispatch service calls, help CEs check parts inventory and debrief completed work. The solution had the advantage of integrating with their internal Amdocs Clarify CRM system. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Infor CRM Interaction Advisor by Infor CRM July 22, 2009 - (Free Research) Watch this product demo to learn how Infor CRM Interaction Advisor will fuel organic growth by driving lifetime customer loyalty and increase value at every customer touch point without replacing any existing systems. (PRODUCT DEMO) VIEW ABSTRACT | GO TO

Presentation Transcript: Discover New Revenue Streams - Add Managed Hosting to your Managed Services by Verio February 02, 2010 - (Free Research) In this presentation transcript, join Zeus Kerravala, of the Yankee Group, and Janine Soika, a channel marketing leader from Verio, for a quick discussion that will jumpstart your monthly revenue. (PRESENTATION TRANSCRIPT) VIEW ABSTRACT | GO TO

Bringing Visibility and Control to Financial Asset Management by Tidal Software December 10, 2009 - (Free Research) BlueCrest Capital Management Tidal Enterprise Scheduler when they needed to make critical business processes visible to upper management and centralize scheduling and management of nightly data downloads; as well as integrate disaster recovery processes into job scheduling efforts and migrate away from heavily scripted point solutions. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Return on Information: Adding to Your ROI with Google Enterprise Search by Google Search Appliance March 11, 2010 - (Free Research) As enterprises continue to produce, store, and make use of business content, volume grows and the investment needed to manage complexity increases. Yet much of this content remains difficult to manage and access. Read this white paper to learn how Google search solutions can boost your bottom line in today's business climate. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Business Value of Business Intelligence by SAP America, Inc. January 29, 2010 - (Free Research) The goal of this article will be to contribute to the emerging dialog on the subject of business value by extrapolating from BI lessons learned and from DecisionPath Consulting’s experience working with Fortune 1000 customers and Government agencies (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

SQL Server 2008 Upgrade Series: Performance by Dell, Inc. and Intel November 20, 2009 - (Free Research) This article explores ways in which small and mid-sized businesses can improve the performance of their databases — and their businesses — by upgrading to SQL Server 2008. (TECHNICAL ARTICLE) VIEW ABSTRACT | GO TO

Unified Physical Infrastructure (UPI) Strategies for Thermal Management by Panduit January 28, 2010 - (Free Research) This white paper demonstrates how air sealing grommets can be used to close raised floor cutout spaces and improve data center cooling efficiency. Solutions that achieve the highest level of sealing effectiveness support network uptime goals by contributing to maximum cooling efficiency and providing superior cable management. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Business Service Efficiency: The Key to Green IT and Profitability by BMC Software, Inc. June 15, 2009 - (Free Research) Data center energy costs continue to take up a significant portion of IT budgets, and it seems that there is no end in sight. This paper addresses, in a unified and systemic way, many of the power consumption issues that IT has been grappling with in piecemeal fashion. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Infor CRM Epiphany for Hospitality by Infor CRM July 01, 2009 - (Free Research) Infor CRM Epiphany for Hospitality provides the integrated marketing, customer service, and analytics capabilities hotels, casinos, and other hospitality companies need to deliver exceptional service at every touch point. (BROCHURE) VIEW ABSTRACT | GO TO

CRM Built for Sales: The Executive Guide to Selecting CRM That Meets Sales Needs by Pivotal CRM, a CDC Software solution February 20, 2009 - (Free Research) This white paper provides core principles companies can use to help them select a CRM system that each sales user feels was built just for them. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Addressing the challenges of implementing a customer-centric strategy by Infor CRM December 05, 2008 - (Free Research) The need for customer insight and responsiveness to that insight is the foundation and driving rationale for the emerging CRM concept of continuous customer dialogue through multi-channel touchpoints. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Making Interactions More Intelligent Across All Channels in the Retail Finance Industry by Infor CRM July 22, 2009 - (Free Research) In this paper you will learn the best practices and the bottom-line benefits in multi-channel inbound marketing. Read on to learn more about multi-channel inbound marketing and how Infor CRM Epiphany Inbound Marketing for Retail Finance can help drive revenue out of each customer interaction. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Innovative Marketing Strategies for Individual and Personal Lines Insurers by Infor CRM July 22, 2009 - (Free Research) In this paper you will learn just how important each customer interaction is and how companies are turning to Infor CRM Epiphany Inbound Marketing for Insurance to be able to manage their customers on a highly personal basis which greatly increases customer loyalty and satisfaction which will ultimately increase sales and profitability. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

A Guide to the Value of Reliable Data in Retail Banking by DataFlux Corporation November 02, 2009 - (Free Research) This paper examines the impact of unreliable data on retail banks. Defining the requirements needed to guarantee data reliability in retail banking, it offers a practical approach to creating and governing that data, and shows how you can get started in making trusted data available to improve marketing, customer service, risk management and more. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Effective Negotiating: 5 Rules for Smooth Transactions by Global Knowledge March 13, 2009 - (Free Research) This white paper discusses five rules for negotiating that can help make the transaction more pleasant for everyone involved and better your chances at getting what you want. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Heinz Uses Wireless Technology to Gain Retail Advantage by BlackBerry February 26, 2009 - (Free Research) Heinz wanted to speed up and improve the quality of scorecard information they gathered about Heinz brands in retail stores; so they used the Electronic Retail Audit solution on BlackBerry devices to provide brokers with accurate feedback. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

E-Book: SOA: Technical Opportunities, Social Challenges by Progress Software February 05, 2010 - (Free Research) In this paper you will learn how SOA can directly influence the success of your business, which will result from your business’ ability to participate in these new, more dynamic, federated communities. Read on to learn how social orientation is driving both new SOA technology needs and management changes in how technology is delivered and governed. (EBOOK) VIEW ABSTRACT | GO TO

Evaluation Guide: SharePoint 2010 for the Professional Developer by Microsoft Corporation India Pvt Ltd December 04, 2009 - (Free Research) The SharePoint 2010 developer evaluation guide describes the SharePoint 2010 developer platform, including walkthroughs of some of the new capabilities for developers. (EGUIDE) VIEW ABSTRACT | GO TO

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