Customer Relationship Management (CRM) | Business Intelligence Solutions | Business Process Management (BPM) | Customer Service (General) | Customer Experience Management (CEM) | Enterprise Resource Planning (ERP) | Service Oriented Architecture (SOA) | Technology ROI Tools | Enterprise Information Integration/ Metadata Management | Data Quality

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The Superstar CFO - Optimizing an Increasingly Complex Role by SAP America, Inc. May 01, 2007 - (Free Research) Read this CFO Research study to understand how CFOs should prioritize the external and company-wide mandates, as well as how they should manage the finance function itself. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Data Quality: A Survival Guide For Marketing by SAP America, Inc. June 02, 2009 - (Free Research) Direct marketing is about communicating a message to a specific prospect or customer. This white paper from Business Objects, an SAP company, focuses on these concepts as they pertain to marketing, and particularly as they are supported by data quality functions inside of the broader EIM framework. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Economist Intelligence Unit: A New Mandate for IT by SAP America, Inc. April 01, 2007 - (Free Research) Learn more about the changing role of IT in business. This report includes research targeted towards senior executives responsible for managing and deploying information technology in pursuit of business objectives. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Case Study: Manchester College Replaces a Failing Voicemail and Phone System by CDW Corporation September 01, 2009 - (Free Research) Manchester College had phone and voicemail systems that had outlived their life expectancy. CDW implemented an advanced unified communications system that brought their phone and voicemail into the 21st century. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

FACTS® 125™ by Ebix Health, Inc. January 2001 - (Free Research) FACTS® 125™ is a fully automated and comprehensive system for the management of Section 125, Flexible Benefit plans. (ARTICLE) VIEW ABSTRACT | GO TO ARTICLE

Enterprise Backup and Recovery Considerations by Sirius and NetApp July 2009 - (Free Research) This paper outlines the new capabilities and performance enhancements that NetApp / IBM N series clients can now realize with TSM 6.1 in two key enterprise backup and restore scenarios for network data storage. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

CRM Built for IT: The Executive Guide to Selecting CRM that Meets IT Needs by Pivotal CRM, a CDC Software solution November 2009 - (Free Research) This white paper provides everything the CIO and IT team must know to evaluate a CRM system based on the critical business and technical issues that matter to IT directors and chief information and technology officers. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

IDC Technology Spotlight: Making the Customer Experience Core to Business Processes (HP's Real-Time BSS) by Hewlett-Packard Company December 2009 - (Free Research) This IDC Technology Spotlight discusses why service providers need to focus on business process support systems and invest in relevant technologies as a means to optimize the customer experience. This report also highlights the role that HP plays in delivering solutions in this important market. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

How to Accelerate your SOA with Real-time Data Integration by Oracle Corporation April 2010 - (Free Research) How can real-time data integration accelerate SOA projects? This webcast demonstrates that by leveraging best practices in Service Oriented Architecture (SOA) in combination with a comprehensive data integration approach, companies can lower costs through consolidation, reduce the risk of bad data polluting their applications, and more. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Podcast: The Real Deal About Windows Server 2008 R2: Latest Security Enhancements  by Dell and Microsoft May 2010 - (Free Research) This podcast compares the first and second releases of Windows Server 2008. Discover security improvements to this enhanced operating system and learn how they impact your small or mid-sized business. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

The Real Deal about Windows Server 2008 R2: Latest Security Enhancements by Dell and Microsoft May 2010 - (Free Research) This videocast compares the first and second releases of Windows Server 2008.  Discover security improvements to this enhanced operating system and learn how they impact your small or mid-sized business. (VIDEO) VIEW ABSTRACT | GO TO

Blackberry Solution Increases Customer Service for Corporate Real Estate Company by BlackBerry February 2009 - (Free Research) J.J. Barnicke's sales people needed instant access to corporate property information to better serve clients and speed up sales cycles. They also needed wireless access to CRM data This case study explains how J.J. Barnicke is using BlackBerry and the sales force solution to access CRM information about clients. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Presentation Transcript: The Real Deal about Windows Server 2008 R2, Part 1 - Latest Security Enhancements by Dell and Microsoft May 2010 - (Free Research) This presentation transcript compares the first and second releases of Windows Server 2008. Discover security improvements to this enhanced operating system and learn how they impact your small or mid-sized business. (PRESENTATION TRANSCRIPT) VIEW ABSTRACT | GO TO

Achieving Compliant Manufacturing Excellence through Real-time Performance Management by SAP America, Inc. January 2009 - (Free Research) Manufacturers are feeling new pressure on their operations from many directions. Dynamic market needs, increased compliance requirements, more distributed manufacturing operations, rapid product innovation, lean manufacturing, and the transition to new IT technology all manifest themselves on the plant floor and throughout the enterprise. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

5 Best Practices for Telling Great Stories with Data by Tableau Software February 2008 - (Free Research) Data doesn't have to be only fact driven and metric. Learn these five best practices to help you make sense and order out of a disparate collection of facts. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Frost and Sullivan: Customer Experience Management: A Business Imperative beyond a Technology Solution by Hewlett-Packard Company February 2010 - (Free Research) In this white paper, Frost & Sullivan, a global consulting and research firm, shares real-world insights from its latest comprehensive study of the value of CEM, including operator strategies driving adoption, best practices and KPIs, and a glimpse into the future of CEM. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Upgrading Siebel CRM with Zero Downtime by Oracle Corporation November 2009 - (Free Research) This white paper discusses how organizations can upgrade their Siebel CRM solutions with zero downtime using a log-based, real-time change data capture (CDC) and replication solution, along with implementation best practices to overcome common upgrade challenges. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

UC2 Software: Reduce Cost and Unleash Collaborative Power by IBM June 2009 - (Free Research) Don't miss some exciting announcements and demonstrations that feature the squared of UC2 where the real power is when your users can easily just get things done because your tools like Lotus Sametime, Lotus Notes, Lotus Connections and business applications are connected together. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Choosing the Best CRM for Your Organization by Oracle Corporation September 2007 - (Free Research) Explore four Customer Relationship Management (CRM) deployment scenarios and how to choose a CRM solution that will best meet your company's needs today and support your business as it grows and evolves. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Show Me: Automatic Presentation for Visual Analysis by Tableau Software February 2008 - (Free Research) Learn about an integrated set of user interface commands and defaults that incorporate automatic presentation into a visual analysis system. Explore best practices for graphic design and visual analysis that will enhance the user experience. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Advanced Analytics Demystified: An Introduction to Today’s Analytical Technology Options by SAS Institute Inc. April 2010 - (Free Research) Advanced analytics software can help companies gain a competitive advantage. But data mining, predictive analytics and other analytical tools can be difficult to understand and use. Get an overview of today’s analytics technology in this podcast. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

The Critical Path to Competitive Differentiation for Growing Companies by SAP America, Inc. April 2010 - (Free Research) This paper discusses how insight is best achieved by combining real-world experience and analytics. Although experience and analytics are not mutually exclusive, there is growing evidence that use of BI and analytics leads to competitive advantage including improvements in customer service, the creation of new products or services and more. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Leadership Makes the Difference during Times of Global Financial Crisis: Optimizing Business Cycles through Technology Investment by SAP America, Inc. January 2009 - (Free Research) Investing in the right IT platform and end-to-end business processes enables companies to simplify the IT landscape and reduce total it cost. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Simple, Affordable Disaster Recovery Automation in the Virtualized IT Datacenter by Dell, Inc. May 2009 - (Free Research) In this session, we will review the latest advancements in protecting against disaster in virtual environments and highlight real-world customer experiences. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Beyond the Data Warehouse: A Unified Information Store for Data and Content by Attivio, Inc. July 2010 - (Free Research) In this interactive webinar, Dr. Devlin, one of the foremost authorities on business insight and data warehousing, and Sid Probstein, CTO of Attivio, will first show data and content as two ends of a continuum of the same business information asset and then explore the depth of integration required for full business value. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

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