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Cisco Unified CRM Connector 3.0 by Cisco Systems, Inc. The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network.  (HARDWARE PRODUCT) GO TO DETAILED REPORT

Cisco Unified Communications Manager 7 Dial Plan Enhancements and Their Effect on the Dial Plan by Global Knowledge November 05, 2009 - (Free Research) The dial plan is a key element in Cisco Unified Communications Manager (CUCM) environments. The dial plan is at the very core of the user experience. For companies that have multiple locations, or that are global, a comprehensive dial plan can become large and very complex. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Five Predictive Imperatives for Maximizing Customer Value by IBM February 20, 2011 - (Free Research) This white paper from IBM describes how a set of five predictive imperatives can help ensure that your company maximizes the value of its customer relationships and sustains higher levels of revenues and profits. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Business Analytics Clients Build a Smarter Planet by IBM November 18, 2011 - (Free Research) This brief video shoes how predictive analytics benefits Arvato Services, Yamaha Motor Europe, Banco Itau Argentina, Avis Europe and other organizations. For example, Avis Europe uses IBM predictive analytics to drive highly personalized e-mail campaigns based on detailed customer profiles. (VIDEO) GO TO

Increasing Marketing Campaign Profitability with Predictive Analytics by IBM February 20, 2011 - (Free Research) This white paper explores how predictive analytics helps marketing organizations increase ROI by executing highly targeted campaigns focused on high revenue-generating customers and prospects. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Make smarter decisions with predictive analytics by Sybase, Inc. June 24, 2011 - (Free Research) In this paper, discover how Sybase IQ infuses organizations with fast, flexible access to information and analytics. Explore trends, forecast supply chain inventories more accurately, and optimize marketing results in ways you never thought possible. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Cisco IP Phone Features by Global Knowledge February 10, 2009 - (Free Research) This paper explains various features (Softkeys) available to the phone while in a call state. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Demo: IBM SPSS Customer Analytics Overview by IBM January 17, 2012 - (Free Research) Predictive analytics gives you the insights you need to create more effective, persuasive and profitable marketing and sales efforts to improve customer loyalty. Watch this short videocast to learn how IBM SPSS helps harness the power of information so you can make the most out of every customer relationship. (VIDEOCAST) VIEW ABSTRACT | GO TO VIDEOCAST

Video: Customer Lifetime Value for IT by IBM January 17, 2012 - (Free Research) With technology underpinning much of the customer experience, IT and marketing must adopt new technologies to innovate and grow revenues. Watch this videocast now to learn how IBM SPSS Predictive Analytics enables marketers while reducing the burden on IT. (VIDEOCAST) VIEW ABSTRACT | GO TO VIDEOCAST

Smarter communications through analytics by IBM November 18, 2011 - (Free Research) As research suggests, investments in data integration and analytics that maximize the value of each customer are worthwhile and create potential for financial gain. To quantify the value of those investments, an illustrative $8 billion communications provider was modeled. Results from this effort are presented throughout this paper. (WHITE PAPER) GO TO WHITE PAPER

Oracle Business Intelligence Applications Overview by Oracle Corporation January 22, 2011 - (Free Research) This paper explains how Oracle Business Intelligence (BI) Applications are complete, prebuilt BI solutions that deliver intuitive, role-based intelligence for everyone in an organization - from front line employees to senior management - that enable better decisions, actions, and business processes. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Delivering Insight to Action with Oracle Business Intelligence Enterprise Edition 11g by Oracle Corporation October 19, 2010 - (Free Research) Watch this product demo as it illustrates a typical problem-solving process that can be served by a BI solution that incorporates a deeper level of timely business intel to drive the best possible business-improving decisions. (PRESENTATION) VIEW ABSTRACT | GO TO

Service. Smarter. Thriving in the age of the empowered customer by IBM January 30, 2012 - (Free Research) In this white paper, learn all about IBM's smarter commerce approach, which considers the entirety of the business-to-business (B2B) and business-to-consumer (B2C) experience. Read on and gain insight into how you can separate yourself from the competition by offering outstanding customer care in the days, months and even years after a sale. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Sell. Smarter. Thriving in the age of the empowered customer by IBM January 30, 2012 - (Free Research) Read this brief white paper and learn about some smarter commerce technologies available from IBM, including cross-channel selling, distributed order management, customer integration and collaboration and much more! You also will gain insight into different supply chain management platforms that IBM has to offer. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Sophisticated insights in Banking - From complexity to client centricity by IBM November 18, 2011 - (Free Research) This white paper outlines steps that financial institutions can take to become more business savvy and efficient in the age of the consumer. Read on and learn how to leverage information and reduce risk, properly set product prices, learn about your clients and more. (WHITE PAPER) GO TO WHITE PAPER

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