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The End User Experience: The Working End User by Intel Technology Provider
November 18, 2009 - (Free Research) This webcast provides recommendations to help organizations better meet the diverse computing needs of their customers. Discover how to improve the end user experience with centralised virtual desktops and application virtualisation.
Podcast: Why Windows Server 2008 R2 Hyper-V? Why now? by Dell and Microsoft
March 11, 2010 - (Free Research) This podcast explores monitoring challenges that IT pros face. Gain insight into how to streamline your processes and improve monitoring efficiency. This podcast explores driving forces behind the trend toward virtualization. Learn how server enhancements and other improvements could factor into your organization’s virtualization decisions.
Making the Most of Mobile CRM: How to Effectively Leverage the Technology by Citrix
February 23, 2010 - (Free Research) In this expert podcast, Sheryl Kingstone, director of enterprise research for the Yankee Group, shares best practices for mobile CRM deployments, touching upon BlackBerry and iPhone, and focuses on customer-centric strategies involving mobile CRM.
IT Savings Made Simple: Rethink Your User Desktops by Citrix
October 06, 2009 - (Free Research) Desktop virtualization—the replacement
of physical desktops with virtualized versions hosted and delivered from the
datacenter—not only allows you to equip your users more efficiently and
cost-effectively; it enables a broad range of strategies for reducing cost,
improving service and providing more agile support to the organization.
Cost Savings with Centralized Virtual Desktops by Citrix
May 11, 2009 - (Free Research) This white paper provides a close examination of virtual desktop infrastructure (VDI) and how it may dramatically lower total cost of ownership (TCO). Read this paper to learn about the current cost of PC management and how virtual desktops can be deployed using existing budgets.
Plan Now for Licensing Windows 7 by Dell, Inc. and Intel
July 22, 2009 - (Free Research) This Forrester Research paper will show you how analyzing your options for upgrading to Windows 7 can save you down the road. One of the first steps IT managers should take is to determine their firm's Windows 7 licensing strategy and how it fits into their broader Microsoft relationship.
PODCAST: Enabling the Business Governance of Data by ASG Software Solutions
February 08, 2010 - (Free Research) This podcast, featuring Rob Karel of Forrester Research, discusses how enterprises are linking metadata to the formal management of business terms to achieve true enterprise governance.
The Last Software You'll Ever Buy? The CRM Platform as Development Platform by Pivotal CRM, a CDC Software solution
November 18, 2009 - (Free Research) Can't decide whether to build or buy a CRM system? This podcast presents a third solution that is an application development platform that provides the building blocks for faster, cost-effective application development that achieves a better fit for your business’ processes.
Expert strategies for making the most out of customer interactions by ColdSpark, Inc.
February 19, 2010 - (Free Research) In this podcast, learn ways to improve customer interactions and customer relations, get tips for learning more about your customers and find out the best ways to improve an organization's overall plan on customer feedback and interaction.
How You Can Tame the Smartphone Monster by Cisco Systems, Inc.
November 20, 2009 - (Free Research) This videocast shows you how you can actually take control of the mobility revolution and even shape it to your advantage. Discover the technologies and the tools that will enable you to extend the power of your network far beyond the desktop and empower your mobile users.
Windows Server 2008: Release 2 Review Guide by Global Knowledge
December 2009 - (Free Research) Just what do you expect Microsoft has delivered with the latest release of Windows Server - Windows Server 2008 R2 (release 2)? Let's take a look at how different and how similar Windows Server 2008 R2 could be for you.
SearchDataBackup VMware Backup Tutorial by Quantum Corporation
August 2009 - (Free Research) Virtual server backup is a known pain point among backup administrators. In our tutorial, learn all about VMware backup with this collection of articles on VMware backup and restore, VMware Consolidated Backup, Virtual Desktop Infrastructure and more.
Harnessing the World of Web 2.0 by SonicWALL
February 2010 - (Free Research) The world of Web 2.0 is upon us. Ultimately, it will become a part of the fabric of every organization. While a productivity driver, it places significant demands on the network’s infrastructure. This podcast gives you insight into key strategies and tools that can help you manage, secure and propagate this mission-critical technology.
Weighing your call center hosting options by inContact
December 2009 - (Free Research) In this podcast, SearchCRM.com sits down with Richard Snow, a contact center technology and strategy expert with Ventana Research, who shares tips on how to select the right hosted contact center provider, create the proper RFPs, craft airtight SLAs, and more.
Why Windows Server 2008 R2 Hyper-V? Why now? by Dell and Microsoft
March 2010 - (Free Research) This webcast explores monitoring challenges that IT pros face. Gain insight into how to streamline your processes and improve monitoring efficiency. This webcast explores driving forces behind the trend toward virtualization. Learn how server enhancements and other improvements could factor into your organization’s virtualization decisions.
Measuring Call Center Key Performance Indicators To Optimize Cost, Quality by Contactual, Inc.
February 2010 - (Free Research) In a recent interview, SearchCRM.com spoke with Eric Zbikowski, co-founder and managing partner at MetricNet, LLC, a provider of performance metrics and scorecards for corporations worldwide to learn tips for measuring call center KPIs without sacrificing call quality.
Mobilizing Field Forces on Smartphones by BlackBerry
August 2009 - (Free Research) This ABI Research white paper examines the use of smartphones as tools for mobile field workers as a replacement for rugged devices. Through interviews with multiple companies with we found that the TCO of owning smartphones was 14% - 85% less than rugged devices.
Developing an Effective Corporate Mobile Policy by BlackBerry
June 2008 - (Free Research) By now, most organizations are clear on the advantages and benefits of wireless data solutions in the enterprise. However, It is no longer enough to rely on ad hoc policies regarding wireless computing.
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