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Role Based Access Governance and HIPAA Compliance: A Pragmatic Approach by Aveksa July 26, 2009 - (Free Research) Forward thinking organizations should use the passage of HITECH as an opportunity to take a more risk oriented approach by implementing an access governance framework and modernizing patient information in electronic health records (EHR). Read on to learn about utilizing role based access governance to proactively insure HIPAA compliance. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Police Academy of the Netherlands Utilizes DocAve® to Replicate and Protect Mission Critical SharePoint® Data by AvePoint, Inc. February 04, 2010 - (Free Research) The IT administrators of the Police Academy of the Netherlands demanded a data protection solution that delivered granular, item-level backup and restore capabilities. In their search, they came to DocAve's Backup and Recovery solution as well as their Replicator solution to meet their backup and data protection needs. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

FACTS® 125™ by Ebix Health, Inc. January 2001 - (Free Research) FACTS® 125™ is a fully automated and comprehensive system for the management of Section 125, Flexible Benefit plans. (ARTICLE) VIEW ABSTRACT | GO TO ARTICLE

Five Myths of Infrastructure Monitoring: How End-User Monitoring Can Help You Improve Customer Satisfaction by Hewlett-Packard Company May 2008 - (Free Research) This paper discusses some of the common myths about infrastructure monitoring, and addresses how to ensure your infrastructure monitoring is responsive enough to satisfy and retain your customers. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

E-Book: SOA: Technical Opportunities, Social Challenges by Progress Software February 2010 - (Free Research) In this paper you will learn how SOA can directly influence the success of your business, which will result from your business’ ability to participate in these new, more dynamic, federated communities. Read on to learn how social orientation is driving both new SOA technology needs and management changes in how technology is delivered and governed. (EBOOK) VIEW ABSTRACT | GO TO

Lumension® Device Control for Microsoft® System Center by Lumension January 2010 - (Free Research) Read how through centrally managing, deploying, enforcing and monitoring device/port access, and more, Microsoft SCCM customers can significantly reduce implementation costs and quickly enhance their security policy enforcement. (DATA SHEET) GO TO

Home Is Where The Money Is by inContact January 2010 - (Free Research) Running a lucrative call center that provides value to its customers is no easy task. But with emerging SaaS technology, more and more call centers are considering a less expensive and lower maintenance at-home workforce. This webcast reveals the real cost of absenteeism and provides call center management best practices that boost company growth. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Performance Monitor: ERP at the Speed of Light by Oracle Corporation January 2007 - (Free Research) Quickly implementing an ERP software solution can be of tremendous benefit. Read this white paper to learn about easy-to-follow best practices for achieving a successful accelerated implementation. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Why Old School Self-Service is Hurting Your Customers and what you can do about it (via Web, Mobile and Social Media) by IntelliResponse February 2010 - (Free Research) Join this webinar hosted by IntelliResponse and featuring Dr. Natalie Petouhoff, Senior Analyst at Forrester Research, Inc. to discuss the customer service challenges created by traditional self-service and how organizations can drive new self-service enhancements in 2010 via web, mobile and social media. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Unified Email and Web Security for Small Businesses: Reduce Management Complexities and Increase Security by Webroot Software, Inc. September 2009 - (Free Research) The head of IT for Sunco Cabinets, a small business, felt the new Web Security service might be the answer to simplify enforcement of Sunco's Internet use policy and protect against emerging web-based threats. Read this case study to learn how this Webroot solution gave Sunco the protection they needed. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

SAP® BusinessObjects™ Data Services: One Product For Data Quality and Data Integration by SAP America Inc June 2009 - (Free Research) Introducing SAP® BusinessObjects™ Data Services breakthrough technology software for the enterprise information management market. The software unifies our leading data-quality and integration solutions - helping your organization to move, transform, and improve virtually any type of data anywhere, at any frequency. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Reducing Costs with Efficient Operations: A Fast Track to More Working Capital by SAP America Inc July 2007 - (Free Research) Untamed costs can deplete the precious working capital that's critical to your ongoing operations and new expansions. By instituting efficient automated processes throughout your organization, you can reduce waste, unnecessary overtime, and a host of other cost factors. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Upgrading Siebel CRM with Zero Downtime by Oracle Corporation November 2009 - (Free Research) This white paper discusses how organizations can upgrade their Siebel CRM solutions with zero downtime using a log-based, real-time change data capture (CDC) and replication solution, along with implementation best practices to overcome common upgrade challenges. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Data Quality Strategy: A Step-by-Step Approach by SAP America Inc February 2010 - (Free Research) In order to fully realize the benefits of their investments in enterprise computing systems, organizations must have a detailed understanding of the quality of their data. And those organizations that approach this issue strategically are those that will be successful. This paper explores strategy in the context of data quality. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Leverage ERP for Sales & Operations Planning by IFS January 2009 - (Free Research) Read this white paper to learn how to use your ERP to facilitate Sales and Operations Planning (S&OP), which helps manufacturers rapidly adjust to changes in the market. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Four Common ERP Implementation Mistakes by IFS January 2009 - (Free Research) Here are four common mistakes an implementation leader and team can make, and suggestions on how to avoid them. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

How to Assure ERP Success: Taking Ownership by IFS January 2009 - (Free Research) CarSound CFO Steve Ragow encourages you to take ownership of and master your ERP system to assure your success. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Infor Permission-based Marketing Campaigns by Infor CRM July 2009 - (Free Research) Watch this product demo to see how easy to use Infor CRM Epiphany is and how you can use it to gain customer insight and deliver messages that appeal to the specific needs of that customer. You will also learn all the benefits Infor CRM Epiphany has to offer. (PRODUCT DEMO) VIEW ABSTRACT | GO TO

Fourth Quarter 2009: TDWI Best Practices Report: Next Generation Data Warehouse Platforms by Sybase, Inc. January 2010 - (Free Research) In the last decade, many new options for data warehousing have become available. However, with all the advancements, it can be difficult to select the right one for business needs. This report catalogs the new data warehouse platform products and techniques that have appeared this decade, plus advances in more established data warehouse platforms. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

SearchDataBackup VMware Backup Tutorial by Quantum Corporation August 2009 - (Free Research) Virtual server backup is a known pain point among backup administrators. In our tutorial, learn all about VMware backup with this collection of articles on VMware backup and restore, VMware Consolidated Backup, Virtual Desktop Infrastructure and more. (EGUIDE) VIEW ABSTRACT | GO TO

Plan Now for Licensing Windows 7 by Dell, Inc. and Intel July 2009 - (Free Research) This Forrester Research paper will show you how analyzing your options for upgrading to Windows 7 can save you down the road. One of the first steps IT managers should take is to determine their firm's Windows 7 licensing strategy and how it fits into their broader Microsoft relationship. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Desktop Virtualization with Dell and Citrix: Solving the Desktop Lifecycle Management Challenge by Dell, Inc. and Intel July 2009 - (Free Research) This white paper provides analysis and advice on how Dell Virtual Remote Desktop (VRD), a server-hosted desktop virtualization, can deliver substantial benefits, simplifying lifecycle management, and driving ongoing cost and productivity benefits. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Advent Portfolio Exchange Demo by Advent Software, Inc July 2008 - (Free Research) Learn more about this integrated portfolio and client relationship management system: an end-to-end solution for accounting and reporting, client servicing and marketing. (DEMO) GO TO DEMO

Weighing your call center hosting options by inContact December 2009 - (Free Research) In this podcast, SearchCRM.com sits down with Richard Snow, a contact center technology and strategy expert with Ventana Research, who shares tips on how to select the right hosted contact center provider, create the proper RFPs, craft airtight SLAs, and more. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Service Excellence Comes Easy with Antenna Software on Blackberry Smartphones by BlackBerry February 2009 - (Free Research) Burdened by slow response times of yesterday's communication technologies, Toshiba America Medical Systems deployed Antenna Software's Field Service Solution to dispatch service calls, help CEs check parts inventory and debrief completed work. The solution had the advantage of integrating with their internal Amdocs Clarify CRM system. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

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