Customer Relationship Management (CRM) | Mobile Device Management | Wireless Technologies and Mobile Computing | Business Intelligence Solutions | Industrial Mobile Computing/ Rugged Handhelds | Data and Application Distribution | Technology ROI Tools | Mobile Field Sales/ Wireless Connectivity | Unified Communications / Voice & Data Convergence | Business Process Management (BPM)

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How To Kiss Your On-Premise Call Center Goodbye by Contactual, Inc. March 08, 2010 - (Free Research) This webcast discusses how on-premises call centers are outdated and inhibit the delivery of first-rate customer experience. Tune in and learn how your company can improve and simplify contact center operations while dramatically lowering costs via the Software as a Service (SaaS) model. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Replication for Dummies by Sybase, Inc. March 05, 2010 - (Free Research) IT organizations face many data challenges. Data distribution rates and the quantity of data that consumers use is expanding exponentially in the global marketplace. Read this e-book to gain an understanding of the Sybase Replication Server and learn a series of best practices to consider when implementing a database replication strategy. (EBOOK) VIEW ABSTRACT | GO TO

Focusing on Food & Beverage Manufacturers: Three Strategies for Profitability Tomorrow and in Years to Come by Infor CRM October 22, 2009 - (Free Research) This paper explores the idea that to effectively compete today and into the next generation, F&B manufacturers must rethink their customer relationship management (CRM) strategies. Read on to learn the three strategies F&B manufacturers must do if they want to be profitable tomorrow and in the years to come. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Infor CRM Epiphany for Insurance by Infor CRM July 01, 2009 - (Free Research) The market-leading Infor CRM Epiphany suite was designed with the needs of today's insurance companies in mind. It delivers what you need to execute a customer retention and growth strategy by delivering a single view of customer interactions across business. (BROCHURE) VIEW ABSTRACT | GO TO

Innovative Marketing Strategies for Individual and Personal Lines Insurers by Infor CRM July 22, 2009 - (Free Research) In this paper you will learn just how important each customer interaction is and how companies are turning to Infor CRM Epiphany Inbound Marketing for Insurance to be able to manage their customers on a highly personal basis which greatly increases customer loyalty and satisfaction which will ultimately increase sales and profitability. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Total Economic Impact™ of Microsoft Exchange 2010 by Microsoft Corporation India Pvt Ltd November 24, 2009 - (Free Research) This study illustrates the financial impact of deploying Microsoft Exchange 2010 for a retail and distribution organization of 1,500 employees and $450 million in annual revenue. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Presentation Transcript: Home Is Where the Money Is by inContact March 09, 2010 - (Free Research) Running a lucrative call center that provides value to its customers is no easy task. But with emerging SaaS technology, more and more call centers are considering a less expensive and lower maintenance at-home workforce. This transcript reveals the real cost of absenteeism and provides call center management best practices that boost growth. (PRESENTATION TRANSCRIPT) VIEW ABSTRACT | GO TO

Self-Service: Putting Customers First Makes You a Winner by Microsoft April 01, 2009 - (Free Research) This paper examines the business and call center trends driving automation, and provides insight on finding the right balance between self-service and live agent support.  (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The New Math: Double Your Results for Half the Cost with a Cloud-Based Contact Center by Contactual, Inc. March 02, 2010 - (Free Research) This paper examines the differences between on-premises contact centers and hosted alternatives. It looks at the reasons why on-premises contact centers are becoming obsolete, and offers suggestions for how enterprises can eliminate capital expenditures while increasing customer satisfaction and staying on the forefront of innovation. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Making the Most of Mobile CRM: How to Effectively Leverage the Technology by Citrix February 23, 2010 - (Free Research) In this expert podcast, Sheryl Kingstone, director of enterprise research for the Yankee Group, shares best practices for mobile CRM deployments, touching upon BlackBerry and iPhone, and focuses on customer-centric strategies involving mobile CRM. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

How You Can Tame the Smartphone Monster by Cisco Systems, Inc. November 20, 2009 - (Free Research) This videocast shows you how you can actually take control of the mobility revolution and even shape it to your advantage. Discover the technologies and the tools that will enable you to extend the power of your network far beyond the desktop and empower your mobile users. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

RIM/Lotus Collaboration and Mobility: More than Business Value by BlackBerry February 19, 2010 - (Free Research) This IT Briefing discusses how advanced collaboration applications from IBM Lotus and BlackBerry smartphones from RIM offer state-of-the-art technology and business advantages to corporate users. (IT BRIEFING) VIEW ABSTRACT | GO TO

Realizing Rapid ROI Through Mobility by BlackBerry February 18, 2010 - (Free Research) Companies are reaping the benefits from mobile CRM, field service and sales force automation processes with the latest Research In Motion (RIM) offerings. Read this white paper to learn more! (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

E-Guide: Expert Guide to Hyper-V R2 Enhancements by Dell, Inc. February 10, 2010 - (Free Research) This expert E-Guide, brought to you by SearchVirtualDataCentre.co.uk and Dell, explores several improvements to Hyper-V offered by Windows Server 2008 R2. Discover the significant storage enhancements provided by Hyper-V R2 and explore the live migration features and low costs associated with this new version of Hyper-V. (EGUIDE) VIEW ABSTRACT | GO TO

Meeting Client Infrastructure Needs with Managed Hosting by Verio January 29, 2010 - (Free Research) Read this case study to learn how Accrisoft used Verio’s virtual and managed server solutions to achieve competitive pricing and tech support, seamless reliability for their customers, gained optimum performance from a reliable platform and acquired a 15-20 percent increase in customers. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

The Citrix Virtual Advantage - XenDesktop Gets Multimedia Enhancements; Support for 3-D Apps Planned by Citrix April 20, 2009 - (Free Research) This technical article, reprinted from Information Week, takes a look at the enhancements embedded in Citrix XenDesktop™ 3.0, examines it's ease of installation, functionality, and security, and compares it with other virtual desktop infrastructure products. (TECHNICAL ARTICLE) VIEW ABSTRACT | GO TO

Evaluation Guide: SharePoint 2010 for the Professional Developer by Microsoft Corporation India Pvt Ltd December 04, 2009 - (Free Research) The SharePoint 2010 developer evaluation guide describes the SharePoint 2010 developer platform, including walkthroughs of some of the new capabilities for developers. (EGUIDE) VIEW ABSTRACT | GO TO

Business Service Efficiency: The Key to Green IT and Profitability by BMC Software, Inc. June 15, 2009 - (Free Research) Data center energy costs continue to take up a significant portion of IT budgets, and it seems that there is no end in sight. This paper addresses, in a unified and systemic way, many of the power consumption issues that IT has been grappling with in piecemeal fashion. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Merging Mobility with Unified Communications by BlackBerry August 2008 - (Free Research) Unified Communications is about getting the right information, in the right context, sent to the right people with the right timing. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Developing an Effective Corporate Mobile Policy by BlackBerry June 2008 - (Free Research) By now, most organizations are clear on the advantages and benefits of wireless data solutions in the enterprise. However, It is no longer enough to rely on ad hoc policies regarding wireless computing. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Heinz Uses Wireless Technology to Gain Retail Advantage by BlackBerry February 2009 - (Free Research) Heinz wanted to speed up and improve the quality of scorecard information they gathered about Heinz brands in retail stores; so they used the Electronic Retail Audit solution on BlackBerry devices to provide brokers with accurate feedback. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

County Law Enforcement Agencies Use PocketCop on Blackberry Smartphones to Access Police Information by BlackBerry February 2009 - (Free Research) This case study explains how Franklin County Sheriff's Office deployed PocketCop on BlackBerry® smartphones, a wireless application that allows secure, over-the-air access to law enforcement and motor vehicle databases. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Courier Company Uses Blackberry Solution to Help Reduce Operational Costs and Improve Customer Service by BlackBerry February 2009 - (Free Research) In order to monitor and manage a workforce of independent drivers, the BlackBerry® Enterprise Solution was matched with Air-Trak, a solution that allows companies to track deliveries and receive almost instant updates on driver locations. Read on to discover how this improved operations for a mid-size courier company. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Service Excellence Comes Easy with Antenna Software on Blackberry Smartphones by BlackBerry February 2009 - (Free Research) Burdened by slow response times of yesterday's communication technologies, Toshiba America Medical Systems deployed Antenna Software's Field Service Solution to dispatch service calls, help CEs check parts inventory and debrief completed work. The solution had the advantage of integrating with their internal Amdocs Clarify CRM system. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Communications Leader Videotron Hopes to save $1.6 Million by Automating Service Calls on Blackberry Smartphones by BlackBerry February 2009 - (Free Research) Encumbered by paper-based work orders and instructions relayed verbally, Cable TV company Videotron needed a solution that helped manage service requests in a way that cut costs and service call mistakes. They chose a wireless solution from Blackberry that automates all administrative steps involved in handling a service call. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

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