TechExcel CustomerWise (formerly TechExcel CRM) Customer Support Software by TechExcel, Inc.. CustomerWise helps optimize your support process by providing your internal support team with all of the tools necessary to resolve support requests quickly. From incident more... >> Discover more offerings from TechExcel, Inc..
		CRM without Compromise: A Strategy for Profitable Growth by SAP America, Inc.. Build your CRM system so it is flexible enough to quickly respond to changing customer needs and business challenges to sustain a competitive advantage and enjoy a profitable more... >> Discover more offerings from SAP America, Inc..
		Parature's Online Customer Service Software & Solutions by Parature Inc.. Parature is the global leader in on-demand customer support and help desk software. Our web-based support suite enables organizations to fundamentally change the way they more... >> Discover more offerings from Parature Inc..

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Availability, Performance and Problem Management | Business Intelligence Solutions | Enterprise Performance Management/ Balanced Scorecard | Business Process Management (BPM) | Customer Relationship Management (CRM) | Multi-Dimensional Analysis and OLAP | Customer Service (General) | Enterprise Resource Planning (ERP) | Sales Management | Enterprise Dashboards | Modeling and Visualization

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Enabling the Agile Enterprise Through Corporate Performance Management by PricewaterhouseCoopers August 2008 - (Free Research) IT executives are turning to integrated business intelligence (BI) and performance management solutions to achieve management excellence. Explore our virtual trade show on Enterprise Performance for advice from industry experts. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Leading Practices for Successful Enterprise Performance Management by BearingPoint August 2008 - (Free Research) In this webcast learn how business intelligence (BI) and performance management solutions can help you unleash the value of your data to enable better decision-making and more effective performance management. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Performance management trends, with Howard Dresner by BOARD July 2008 - (Free Research) The focus of business performance management (BPM) initiatives is evolving. In this expert podcast, gain insight on how to begin and expand your BPM initiatives and the trends that are affecting the BPM market. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Strategic Insight for Your SAP Deployment: The Top 3 Techniques for Capacity and Performance Management by HyPerformix July 2008 - (Free Research) The emerging best practice of predictive analysis provides accurate predictions of performance and capacity, hands-on real observed results, that allow you to make informed business decisions about IT investments. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Enterprise Benefits of Real-Time Contact Center Performance Management by Genesys Co. July 2008 - (Free Research) Real-time CCPM solutions give contact center management an objective and quantifiable method for identifying, capturing and communicating customer or operational issues quickly enough to prevent them from causing more damage. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Expert Executive Office by Aderant Expert Executive Office gives you a complete view of all your business operations and information, and provides the tools to use that information to make the right decisions, set strategy, measure the results and increase accountability.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

The 2007 ERP in Manufacturing Benchmark Report by Epicor Software Corporation. May 2008 - (Free Research) This report aims to serve as a roadmap to those in the manufacturing community who desire to reduce costs, improve accuracy of inventory schedules, and develop customer responsiveness through successful ERP implementations. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Alignment-Focused Organization: Bridging the Gap between Strategy and Execution by SAP America, Inc. March 2008 - (Free Research) Take a look at how organizations are taking strides to align business strategy with actual initiatives, projects, and daily activities - in short, to close the gap between strategy and execution. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

SAP for Public Sector: Solutions for State and Local Government by SAP America, Inc. February 2008 - (Free Research) Learn how you can deliver more services with fewer tax dollars and deliver unparalleled public value, lower cost of ownership and scalability to grow affordably over time. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Think beyond Software Performance Monitoring: A Perspective on Your Service-Level Management Strategy by Keynote Systems February 2008 - (Free Research) One element of service level management is internal monitoring of hardware and applications. But companies now acknowledge the need to monitor Web site performance from an end-user perspective. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Reporting for Oracle E-Business Suite: A Cognos and Noetix Solution by Noetix Corp. June 2008 - (Free Research) Noetix provides the tools and technology that tightly links the Cognos BI solution with the operational information found within the Oracle E-Business Suite. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Using Advanced Analytics to Gain Insights into Your Revenue Stream by Business Objects August 2008 - (Free Research) This CustomerCentric Sellling® research can help organizations analyze their sales and marketing processes to gain insights more quickly and accelerate business performance. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Growing Market Share in a Highly Competitive Financial Services Industry by Keynote Systems February 2008 - (Free Research) Financial services organizations strive to retain existing customers and attract new ones, many are introducing new, enhanced services over the Web. Ensure you are providing the best possible experience by focusing your SLM processes on the end user. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Hitachi Dynamic Provisioning Software at United Airlines by Hitachi Data Systems August 2008 - (Free Research) This paper describes virtualization capabilities of the new Hitachi Universal Storage Platform™ V with Hitachi Dynamic Provisioning software which improve storage utilization to new levels. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Improving Database Processing Performance by CA. August 2008 - (Free Research) This paper discusses CA's commitment to improving the business value of CA Datacom through continued investment to sustain the solution's performance and availability advantages. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Achieving Management Excellence: The Next Boardroom Discussion by Oracle Corporation. August 2008 - (Free Research) View this videocast and gain exclusive insight into the launch of a major new release of Oracle's Enterprise Performance Management System (EPM). (VIDEOCAST) VIEW ABSTRACT | GO TO VIDEOCAST

Noetix: Getting Analytics to Business Users in an Oracle Applications Environment by Noetix Corp. June 2008 - (Free Research) This IDC Vendor Profile highlights the solution offerings and market strategy of Noetix, a business intelligence software vendor. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Improve the Efficiency and Productivity of Healthcare Workers--with NetMotion Wireless’ Award-winning Mobile VPN Software, Mobility XE by NetMotion Wireless. June 2008 - (Free Research) Mobility XE has proved to be a vital component acting as the fulcrum in maintaining the wireless connection, and giving clinicians access to their applications. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Network Management Planning Guide by Blue Coat August 2008 - (Free Research) This E-Guide explain the changes in traditional network management and how Web 2.0, SOA, IMS and other application-heavy delivery platforms are changing the management requirements. (E-LEARNING TUTORIAL) VIEW ABSTRACT | GO TO E-LEARNING TUTORIAL

Delivering supply chain excellence by IBS, International Business Systems April 2008 - (Free Research) This document concentrates on IT’s contribution to Supply Chain Execution and Management. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Getting the Most from your Business Intelligence (BI) Investment with Enterprise Analytics by TIBCO Software Inc February 2008 - (Free Research) Traditional business intelligence (BI) is not enough anymore. Learn how enterprise analytics can provide visualization capabilities to allow greater insight into corporate data. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Visual Analysis for Everyone: Understanding Data Exploration and Visualization by Tableau Software. February 2008 - (Free Research) This whitepaper describes how Tableau Software solves the problems with a declarative visual query language (VizQL) that simultaneously describes how to query data and how to present it visually. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Discover Tableau: Free Software Evaluation by Tableau Software. February 2008 - (Free Research) Learn how you can visually query and interpret information in databases. Transform raw data into smart decisions using a drag and drop process that creates vivid, interactive visualizations. (DEMO) VIEW ABSTRACT | GO TO DEMO

Show Me: Automatic Presentation for Visual Analysis by Tableau Software. February 2008 - (Free Research) Learn about an integrated set of user interface commands and defaults that incorporate automatic presentation into a visual analysis system. Explore best practices for graphic design and visual analysis that will enhance the user experience. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Improving Operations with Reports, Plans and Metrics by Cognos Incorporated August 2008 - (Free Research) This white paper details the critical roles IT plays in providing Operations with timely information in areas such as quality management, supply chain, and cost control. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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