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Issues in Performance Management for Chief Information Officers: Insights from BusinessWeek Research Services and SAS by SAS Institute Inc. September 2008 - (Free Research) SAS provides the broadest, deepest range of offerings for performance management. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

PODCAST: Maximize Value from Your SAP Investment with Business Intelligence (BI) & Performance Management (PM) by Cognos, an IBM Company November 2008 - (Free Research) Listen to this Podcast with Mark Smith, President of Ventana Research to learn more about why a unified performance management platform can be the best means to drive additional value from your SAP investment. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Maximize Value from Your SAP Investment with Business Intelligence (BI) & Performance Management (PM) by Cognos, an IBM Company October 2008 - (Free Research) View this Webcast and join Mark Smith, President of Ventana Research to learn more about why a unified performance management platform can be the best means to drive additional value from your SAP investment. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Improve the Efficiency and Productivity of Healthcare Workers--with NetMotion Wireless’ Award-winning Mobile VPN Software, Mobility XE by NetMotion Wireless June 2008 - (Free Research) Mobility XE has proved to be a vital component acting as the fulcrum in maintaining the wireless connection, and giving clinicians access to their applications. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Convergence of Sales and Marketing by Neolane Inc. October 2008 - (Free Research) This report explores the integration of marketing and sales technologies (CRM, marketing automation, email marketing, web analytics, etc.). (WHITE PAPER) GO TO WHITE PAPER

The New Language of Business: SOA & Web 2.0 by IBM February 2008 - (Free Research) Innovation requires change and Service Orientated Architecture makes it easier for companies to change. SOA views a business as linked services and considers the outcomes they bring. Learn guiding principles for implementing SOA in this paper. (WHITE PAPER) GO TO WHITE PAPER

Business Performance: Getting in Gear by Oracle Corporation August 2008 - (Free Research) Attend this session to gain an overview of measurement techniques, technologies, and a framework for assessing your organization's readiness to improve performance. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Application Performance Management Report (Aberdeen Group) by Shunra Software October 2008 - (Free Research) Aberdeen surveyed 206 organizations to examine best practices for managing application performance. These findings serve as a guideline to organizations looking to improve the performance of their business critical applications. (ARTICLE) VIEW ABSTRACT | GO TO ARTICLE

The Business Benefits of e-Learning in High-Growth Companies by SkillSoft Corporation August 2008 - (Free Research) This research report looks at learning strategies and the use of e-learning technologies in high-growth companies – by focusing on the experiences of six organizations. It also includes an annual benchmarking study on trends in corporate learning practices. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

End-User Experience and Performance Management (EPM): The Key to Better ERP Results by Knoa Software September 2008 - (Free Research) This Executive Brief details a scenario where a billion-dollar heavy equipment manufacturer who used the end-user performance insight delivered by Knoa EPM to evaluate a shortfall in reaching a corporate performance objective. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Best Practices in Performance Management: Monitor, Measure and Manage the End User Experience by Knoa Software September 2008 - (Free Research) In a recent study by Forrester Consulting, 87% of IT executives agreed that the best way to manage the service of business critical applications is to measure performance at the end-user level. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Customer Satisfaction with Email Archiving Systems by Sunbelt Software August 2008 - (Free Research) Osterman Research surveyed organizations about a variety of email archiving systems to understand overall satisfaction of their current archiving system. The goal is to help decision makers in their archiving evaluation process. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Bloor Research: Column-Based Relational Database with Significant Advantages for Data Warehousing Environments by Sybase, Inc. September 2008 - (Free Research) This report by Bloor Research examines Sybase IQ, a column-based relational database designed specifically for analytics and business intelligence applications. It shows the number of advantages Sybase IQ provides within a data warehousing environment. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Automating Closed-Loop Marketing by Neolane Inc. October 2008 - (Free Research) Aberdeen research reveals closed-loop marketing practices and processes are fundamental drivers of superior performance for Best-in-Class companies; making closed-loop marketing as important today as it ever was in the past. (WHITE PAPER) GO TO WHITE PAPER

How Growing Food Manufacturers Perfect Order Performance and Increases in Schedule and Scale by CDC Software - Ross Enterprise October 2008 - (Free Research) This paper explains how business applications and automation can enable a company to meet customer’s expectations of fresh goods with the greatest shelf life possible and provide goods of the highest safety and quality. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Increase First Contact Resolution: The Key to Superior Support by Citrix Online - GotoAssist July 2008 - (Free Research) John Ragsdale, VP of Research for SSPA makes a business case for improving first contact resolution and explain how it links to significantly reduced operating costs and increased customer loyalty. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

The Six R's of Application Archiving White Paper by Clearpace Software November 2008 - (Free Research) This white paper produced by Clearpace Software in cooperation with HP examines the challenges posed by large and growing application databases and the business requirements that must be supported by complete application archiving solutions. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Expert Executive Office by Aderant Expert Executive Office gives you a complete view of all your business operations and information, and provides the tools to use that information to make the right decisions, set strategy, measure the results and increase accountability.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Forrester Research: Benefits of Migrating to Sybase Database Management by Sybase, Inc. September 2008 - (Free Research) Forrester Research shares the results of research conducted with four Sybase customers who have migrated to ASE 15. ASE 15 is the latest generation of database management system (DBMS) software from Sybase. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Improve Business Performance and Customer Loyalty in 5 Steps by Infor September 2008 - (Free Research) Maintaining strong business performance and customer loyalty require continual vigilance and assessment and performance tools. Read this paper to learn five steps to improve business performance and increase customer loyalty. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Think beyond Software Performance Monitoring: A Perspective on Your Service-Level Management Strategy by Keynote Systems February 2008 - (Free Research) One element of service level management is internal monitoring of hardware and applications. But companies now acknowledge the need to monitor Web site performance from an end-user perspective. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Sales P3: Definition and Commentary by Thought Leaders About Sales Process, Production and Performance by Landslide Technologies, Inc. December 2008 - (Free Research) This whitepaper defines the concept of Sales P3, just as the 4P’s of marketing provide the foundation of marketing activities in companies large and small. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Essential Steps for the Integrated EDW by Informatica September 2008 - (Free Research) This white paper proposes a specific architecture for building and integrated enterprise data warehouse (EDW) that directly supports master data management efforts and provides the platform for consistent business analysis across the enterprise. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Third Stakeholder: The End-User’s Impact on CRM ROI by Knoa Software September 2008 - (Free Research) CRM solutions, like Siebel, automate complex business processes where high levels of application performance are crucial. Read this whitepaper to learn best practices in Siebel CRM Performance Management. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Master Data Management: A White Paper by Bloor Research by Pitney Bowes Group 1 Software May 2008 - (Free Research) This paper offers valuable insights and considerations for corporations and other organizations seeking to implement a Master Data Management strategy. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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