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ALL RESULTS SOFTWARE SERVICES & RESELLERS HARDWARE RESEARCH LIBRARY
 
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Changes to the PMBOK® Guide, 4th Edition, and What You Should Know by Global Knowledge

March 13, 2009 - (Free Research) In December 2008, PMI® (Project Management Institute) released the 4th edition version of 'A Guide to the Project Management Body of Knowledge® (PMBOK® Guide)',the Project Management Institute's (PMI's) collection of published “generally recognized good practices” (according to PMI's 4th edition FAQs).
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Smarter Commerce for Consumer Electronics White Paper by IBM

January 30, 2012 - (Free Research) When we talk about the world becoming increasingly interconnected, instrumented and intelligent, the most ubiquitous example is the smartphone. It collects and disseminates data while its users are at home and on the go, serving up just as much socially driven info as static, always-there web content. This white paper outlines smarter commerce.
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Top Ten Considerations When Evaluating Unified Communications Solutions - Learn the top solution differentiators to look for before deciding by Cisco Systems, Inc.

August 02, 2011 - (Free Research) This paper breaks down ten areas to consider when evaluating an upgrade of your unified communications solution.
(WEBCAST) GO TO WEBCAST

Dodd-Frank Impact on Front Office White Paper by Advent Software, Inc

December 05, 2011 - (Free Research) This paper identifies 5 key SEC alarms and explains how the right technology can support best practices to avoid triggering them. View now to explore critical issues including insider trading, books and records retention, service provider due diligence, and more.
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The Innovation Barrier, Part 2: Symptoms, Solutions, and the Impact on Equipment Manufacturers by Fanfare

November 16, 2007 - (Free Research) This paper is the second in a two-part series exploring the innovation barrier – the point at which testing can no longer keep pace with development in the equipment manufacturing industry. It examines the innovation barrier’s symptoms – from slowdowns in development to mounting quality issues – and the potential impact on equipment manufacturers.
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Managing Big Data Using Sybase IQ VLDB Option by Sybase, Inc.

December 01, 2011 - (Free Research) This brief white paper outlines information lifecycle management (ILM), a set of strategies for managing the growth, storage and retrieval of information over its useful life. Its goal is to ensure that frequently accessed data is returned as fast as possible, while controlling storage costs.
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Make smarter decisions with predictive analytics by Sybase, Inc.

June 24, 2011 - (Free Research) In this paper, discover how Sybase IQ infuses organizations with fast, flexible access to information and analytics. Explore trends, forecast supply chain inventories more accurately, and optimize marketing results in ways you never thought possible.
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Improving Sales Effectiveness In a Buyer’s Market by SAP America, Inc.

December 31, 2011 - (Free Research) This paper details the results of a survey of 160 firms with annual revenues of $250M or more conducted to determine whether their customer relationship management (CRM) software is addressing the changed and changing requirements of sales reps as they develop relationships and pursue opportunities in light of ever increasing buyer expectations.
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Become a More Demand-Driven Organization by SAP America, Inc.

September 30, 2011 - (Free Research) Today’s global supply chains are marked by lack of visibility and long decision-making times that make it difficult to plan and execute with the speed and precision required by today's volatile markets. This paper explains how to establish a highly collaborative, demand-driven planning process that will help you overcome these modern challenges.
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The Cost of Delaying Server Refresh Cycles by Dell, Inc.

June 30, 2010 - (Free Research) This white paper reveals the risks of putting off server refreshes. Explore alternative strategies that enable you to lower costs and learn how to calculate the return on your server investment.
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The Proven ROI of Development Testing: An in-depth analysis of Coverity customer experiences by Coverity

February 07, 2012 - (Free Research) Development testing has been proven to find more bugs and identify problems in complex code much faster than any other method. In this white paper you will learn about the ROI realized by twelve companies utilizing development testing in a wide range of industries and learn how to build your own business case.
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CRM and Social Media: How a Blended Approach Means Good Business in the Hospitality Industry by Infor CRM

February 07, 2012 - (Free Research) This white paper offers hospitality strategies for combining social media and real-time customer relationship management (CRM) to wow patrons and increase customer loyalty. Learn how social CRM can increase your ROI and build your business reputation.
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Why It Pays to Use Electronic Signature by DocuSign, Inc.

January 18, 2012 - (Free Research) This white paper describes the many benefits of electronic signatures and how your organization can implement an eSignature system into your current contract process.
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BoldChat Whitepaper: Proactive Chat by LogMeIn, Inc.

February 06, 2012 - (Free Research) If you are unfamiliar with proactive chat or already have proactive chat software and want to learn how to make the most of it, then check out this white paper to gain a strong understanding.
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Service. Smarter. Thriving in the age of the empowered customer by IBM

January 30, 2012 - (Free Research) In this white paper, learn all about IBM's smarter commerce approach, which considers the entirety of the business-to-business (B2B) and business-to-consumer (B2C) experience. Read on and gain insight into how you can separate yourself from the competition by offering outstanding customer care in the days, months and even years after a sale.
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Sell. Smarter. Thriving in the age of the empowered customer by IBM

January 30, 2012 - (Free Research) Read this brief white paper and learn about some smarter commerce technologies available from IBM, including cross-channel selling, distributed order management, customer integration and collaboration and much more! You also will gain insight into different supply chain management platforms that IBM has to offer.
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The Balancing Act of Mobile Workforce Management by ViryaNet Ltd (E-mail this company)

January 25, 2012 - (Free Research) Read this white paper to learn about creating a plan to tackle your mobile workforce obstacles and the details of a system that will assist with your complex tasks.
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7 Best Practices for Speech Analytics by Autonomy, an HP company (E-mail this company)

December 28, 2011 - (Free Research) Your customers are also calling, chatting, tweeting and emailing your contact center agents, sharing valuable information during each interaction. Download this complimentary white paper to learn how you can easily gather and leverage data from all customer interactions to assess how your agents are performing and improve the customer experience.
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Reinventing the Web Channel to Maximize B2B Sales and Customer Satisfaction by Oracle Corporation

April 26, 2011 - (Free Research) As e-commerce continues to grow, customer expectations for B2B e-commerce are changing rapidly. Business to business (B2B) companies that wish to grow and become more profitable are realizing that the old ways of doing business are insufficient and are investing in e-commerce platforms.
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Understanding the Reasons Behind Data Loss Disasters by Websense, Inc.

February 02, 2012 - (Free Research) While the importance of establishing the right IT systems and security policies have been expressed time and time again, a quick glance at the news headlines on data disasters reveal that not all organizations have a grasp on data leak protection. View this paper to explore some data loss incidents and the key leassons learned.
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The Risks of Social Media and What Can be Done to Manage Them by CommVault Systems, Inc.

July 21, 2011 - (Free Research) There are both risks and rewards associated with the use of social media in a corporate setting, but one thing is clear: Decision makers can no longer ignore social media management. Read this white paper to learn more about the risks, rewards, and potential pitfalls of social networking
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Commerce Anywhere: A Business and Technology Strategy to Maximize Cross-Channel Commerce Growth by Oracle Corporation

April 26, 2011 - (Free Research) E-commerce has gone from fringe to foundation. Now, businesses must tailor their customer serivce approach to the more complex "anytime, anywhere" customer with mobile device in hand. This white paper from Oracle details the "commerce anywhere" approach.
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Delivering a Unique Online Experience for Segments, Regions, and Brands: Knowing When to Use Personalization, Microsites, and Independent Sites by Oracle Corporation

April 25, 2011 - (Free Research) Differentiating customer experiences for online channels is an important deciding factor for loyalty and growth. This white paper discusses the primary considerations and options for delivering a unique online experience to satisfy all of your customer and stakeholder needs.
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How to Win Online: Advanced Personalization in E-Commerce by Oracle Corporation

April 25, 2011 - (Free Research) Now that online shopping is a mainstream actitivity, the competition to win the e-commerce customer has never been fiercer. Today, the challenge is no longer getting customers to shop online but getting the existing base of online shoppers to spend more and exhibit brand loyalty. Learn how to win the battle of the brands in today's white paper.
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Cross-Channel Commerce: A Consumer Research Study by Oracle Corporation

April 25, 2011 - (Free Research) The number of channels which consumers use to research and purchase products or services is growing. This white paper takes a look at a recent survey of consumer buying habits in regards to the number of channels they use when shopping and how businesses can provide a better experience across these channels for their customers.
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