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The Match Game: Is Offshoring a Fit for Your Help Desk Outsourcing Strategy? by ABS Associates, Inc. February 2008 - (Free Research) Let's examine the pros and cons of each as well as different situations where one or the other is the ideal match for your service desk strategy. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Business Process Outsourcing for Life and Annuities by Fiserv Insurance Solutions The Fiserv BPO solution is an extension of your business; we handle the administration while you maintain control through mutually established parameters and service levels.  (SERVICE) GO TO DETAILED REPORT

Preparing for Cloud Computing: The Managed Services Revolution by CA November 2008 - (Free Research) This paper explores the drivers for cloud computing, especially for communications service providers, and looks at the challenges that cloud computing infrastructures must address and key management components providers need to put in place. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The VMI Model: Managing Inventory outside the Four Walls by Clear Spider Inc. August 2008 - (Free Research) Vendor Managed Inventory (VMI) is a business model that allows supplier/manufacturer organizations to access, control, and replenish inventory for their customers. Clear Spider is the industry leader in VMI technology. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Managed Services: Leveraging Market Trends to Build High Margin Services by Zenith Infotech June 2008 - (Free Research) With the continued evolution of the IT industry, Channel Professionals have rightly identified managed services as a way to offer timely, valuable services with attractive margins. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Taming Transactional Email: Tips to Gain Control and Determine If Outsourcing Makes Sense by Silverpop Systems Inc. August 2008 - (Free Research) This white paper reviews the key steps necessary to implement a transactional email marketing campaign. It also recommends methods to ease the pain of implementation while improving the results. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Secure Internet Single Sign-On for Salesforce CRM by Ping Identity Corporation November 2008 - (Free Research) Identity management software has proven itself in terms of functionality, cost savings, user experience and security. PingFederate is a software solution installed on-premise and PingConnect is an on-demand managed service. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Demand the Best from Your On-Demand Software by Intacct October 2008 - (Free Research) As businesses increasingly embrace software as a service (SaaS), it’s critical to understand a key differentiator among the many SaaS solutions available: best-of-breed applications versus single vendor application suites. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Growing Market Share in a Highly Competitive Financial Services Industry by Keynote Systems February 2008 - (Free Research) Financial services organizations strive to retain existing customers and attract new ones, many are introducing new, enhanced services over the Web. Ensure you are providing the best possible experience by focusing your SLM processes on the end user. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Practical & Prudent Data Integration: A Trusted Advisor Approach by Hummingbird, The Open Text Connectivity Solutions Group October 2008 - (Free Research) For more than a decade, Hummingbird has been delivering data integration solutions to companies worldwide. This document shows the value that Hummingbird’s Genio offers its users, drawing on scenarios that demonstrate its significance. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Take the Fast Track to Easy CRM and ERP Integration by Cast Iron Systems September 2008 - (Free Research) Hear two experts unveil how to increase the value of SaaS with rapid CRM and ERP integration, including a real-life success story. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Integration Appliances - Simplify Software as a Service (SaaS) Integration by Cast Iron Systems March 2008 - (Free Research) Software as a service (SaaS) integration problems cannot be solved with traditional software and custom coding solutions. Learn how you can quickly integrate SaaS applications with your critical customer data. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Increase Operational Efficiency by Outsourcing by Cisco Systems, Inc. February 2008 - (Free Research) Read this paper to learn how to increase operational efficiency by outsourcing. There are only so many hours in the day. Do you really want your employees spending valuable time managing your business's information technology (IT) system? (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

EIU Whitepaper: Technology and Growth at Mid-Sized Companies by Oracle Corporation September 2008 - (Free Research) This paper demonstrates how small to mid-sized enterprises (SMEs) that make intelligent use of technology are able to grow faster - and more profitably - than their rivals. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

How real-time can ETL get? by Syncsort October 2008 - (Free Research) View this Podcast to learn more about how to use ETL today to optimize demanding data environments as well as when and how ETL can effectively support near-real-time requirements. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Aligning Business and Insurance Technology, 2007 P&C Technology Survey Results by Fiserv Insurance Solutions April 2008 - (Free Research) In May 2007, Fiserv Insurance Solutions surveyed IT leaders at some of the leading property & casualty insurance carriers in the United States. From our second annual survey we see new trends developing and others that continue because of their… (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Is a Data Warehouse the Only Option for Business Intelligence?: Seven Styles of Data Integration by Information Builders June 2008 - (Free Research) This paper describes data warehouses along with many other options for placing relevant, timely information in the hands of business users. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Convergence of Sales and Marketing by Neolane Inc. October 2008 - (Free Research) This report explores the integration of marketing and sales technologies (CRM, marketing automation, email marketing, web analytics, etc.). (WHITE PAPER) GO TO WHITE PAPER

Consolidating B2B Integration to Maximize Operational Efficiency by SEEBURGER, Inc. October 2008 - (Free Research) In this webcast, featured thought leaders from Volkswagen, Gartner, and Seeburger will discuss how market leading organizations are proactively consolidating their B2B integration strategy to achieve shorter production times. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Pilgrim’s Pride Cuts IT Costs of ConAgra Acquisition Using SEEBURGER to Speed B2B & SAP Integration by SEEBURGER, Inc. October 2008 - (Free Research) Read how SEEBURGER's B2B Gateway and SAP Connector reduced time to market and development costs for both the ConAgra IT integration and subsequent projects through its ability to eliminate hard coding within SAP as well as handle B2B and EAI design. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Overcoming the Challenges of Green Procurement through eProcurement by Dimension Data Global October 2008 - (Free Research) This eBook explains nine eProcurement best practices and demonstrates how they will help you reduce environmental waste and implement and manage your Green purchasing programme. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Case Study: Wind, Italy - Transforming The Business to Deliver Triple Play Services To Customers by Alcatel-Lucent November 2008 - (Free Research) Alcatel-Lucent introduced a business transformation program, enabling the delivery of a turnkey integrated triple play solution, for which it provided the design, testing, integration, deployment and maintenance. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Customizable Customer Relationship Management (CRM) Suite for Enterprises by CDC Software - Pivotal CRM (E-mail this company) Pivotal CRM delivers rich CRM functionality out of the box to help organizations implement quickly with a lower total cost of ownership. As the market’s most customizable CRM solution, Pivotal CRM enables companies to cost-effectively adapt & integrate to fit their unique business processes.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Avoiding Data Integration Pitfalls by Pitney Bowes Group 1 Software May 2008 - (Free Research) In this Webcast, featured speaker Michael Czerniawski of System's Evolution, Inc. (SEI), discusses data integration pitfalls and will provide you the five keys to getting the information you need now. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Profile: DCA Manufacturing by Exact Software October 2008 - (Free Research) Read how Exact MAX and Exact Synergy provided the structure, integration, and automation DCA needed to more effectively manage important back-office production data and the front-office communication issues. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

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