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Metrics for Social Customer Service by SAP America, Inc. July 25, 2011 - (Free Research) This e-book examines the need to adopt new metrics for customer service in response to the new ways they engage customers using social media and networks. Inside, learn how to avoid the common pitfall of adding new metrics to traditional performance measurement systems. (EBOOK) VIEW ABSTRACT | GO TO

Virtualization Solutions from Sun Microsystems: I Remember When Being Green Meant Compromise by LEGACY - DO NOT USE - Insight June 2008 - (Free Research) For every area of your datacenter, Sun Professional Services has created a tailored assessment service. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Social Sales Revolution by Salesforce.com February 2012 - (Free Research) This e-book examines how some of today’s most successful reps approach social sales. Among others, you’ll meet a wine salesman with almost a million Twitter followers, a global manufacturer who is taking orders on Facebook, and a storage saleswoman who used Twitter and other tools to exceed her quota by 200%. (EBOOK) VIEW ABSTRACT | GO TO

Nipping malware in the bud by M86 Security February 2012 - (Free Research) With social media, IT consumerization and today’s smart device explosion, enterprises are fighting malware on multiple fronts. But fighting malware making its way to the enterprise through social networks, iPhones and Androids, poses unique challenges. In this videocast, we look at some of the emerging antimalware countermeasures. (VIDEO) VIEW ABSTRACT | GO TO

CW Buyer's Guide: Customer Relations (CRM) by ComputerWeekly.com October 2011 - (Free Research) This nine-page Buyer's Guide to Customer Relationsip Management (CRM) analyses the factors CIOs and senior IT professionals will need to consider as they plan their CRM strategies. (ESSENTIAL GUIDE) VIEW ABSTRACT | GO TO

Top Ten Considerations When Evaluating Unified Communications Solutions - Learn the top solution differentiators to look for before deciding by Cisco Systems, Inc. August 2011 - (Free Research) This paper breaks down ten areas to consider when evaluating an upgrade of your unified communications solution. (WEBCAST) GO TO WEBCAST

The New Branch Office - Simply Connected by Juniper Networks, Inc. December 2011 - (Free Research) Access this webcast to understand the emerging landscape of the new branch network, the security threats, and the corrective options to best address these challenges. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Riverbed Helps Triple Gilt Groupe’s Web Traffic Within a Year by Riverbed Technology, Inc. November 2011 - (Free Research) With over 5,000 requests per second during peak periods, online retailer Gilt Groupe could lose a large percentage of its daily profits in just 10 minutes of downtime. After choosing the Riverbed Stingray Traffic Manager as its load balancing solution, visits to the site have increased thanks to improved customer satisfaction. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Achieving Business Value with Network and Application Visibility by Riverbed Technology, Inc. January 2012 - (Free Research) This resource provides in-depth information and data taken from 9 comprehensive interviews with current Riverbed Cascade customers. Customer experiences before and after the application visibility solution was implemented are explored. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Unlocking the Power of Mobile Device Management by Dell, Inc. and Intel December 2011 - (Free Research) Access this whitepaper to discover the latest MDM tools available from vendors, along with real-world advice to get the most from the solutions for your organization. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Executive Brief Digital Transformation: Creating New Business Models Where Digital Meets Physical by IBM November 2011 - (Free Research) As businesses embrace the digital revolution, they're rethinking what customers value most and creating operating models that take advantage of what’s newly possible for competitive differentiation. This report is designed to provide senior executives with analysis and insight on how fast and how far to go on the path to digital transformation. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Assessment Cross-Channel Experience Assessment by IBM November 2011 - (Free Research) This paper offers information on rapidly developing a cross-channel strategy that reflects current customer trends and priorities, assesses a company’s Channel Capability Maturity, and helps to determine optimal future maturity needed to support the channel strategy. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Creating the Enterprise-Class Tablet Environment by BlackBerry December 2011 - (Free Research) Discover more information about how tablets are affecting the workplace and why enterprises need to implement a tablet strategy for a secure and effective environment. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Deliver the Digital Lifestyle Anytime, Anywhere, on Any Network - HP Integrity Systems for Convergent Communications Networks by HP and Intel March 2011 - (Free Research) For a better understanding of how traditional voice-centric networks are competing with new media and web-based competitors, read this white paper. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Mobile Strategies, Part 1: Harnessing the IT Consumerization Deluge by Dell, Inc. and Intel January 2012 - (Free Research) Uncover the latest in consumerization as well as strategies for handling the growing trend. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Virtual Disaster Recovery Solutions for IT Executives by Dell Compellent August 2011 - (Free Research) Disaster recovery (DR) shouldn’t be left on the back burner until a natural disaster strikes. In fact, around 80% of network disruptions are a result of IT architecture complexity. But for many organizations, virtualization is an economical DR solution. This e-guide addresses the benefits of virtual disaster recovery. (EGUIDE) VIEW ABSTRACT | GO TO

Current Analysis Report: Avaya Data Networking Assessment by Avaya December 2011 - (Free Research) Access this essential resource to learn about Avaya’s data networking concept. Discover how Avaya is leveraging this approach to compete against other networking companies through innovation and unified communication solutions to maximize customer relationships. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

What's New in VMware vSphere™ 4: Virtual Networking by Global Knowledge September 2009 - (Free Research) VMware vSphere™ introduces a number of new features and capabilities to virtual networking under VMware® vNetwork. vNetwork is the new name to describe the collection of networking technologies for optimally integrating networking and I/O functionality into vSphere. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Information Security Magazine December 2011 by Information Security Magazine November 2011 - (Free Research) Although Windows Vista is seen as a failure in the marketplace, it’s a success in the security world. This month, Information Security Magazine goes behind the curtains of Vista as Paget unveils a firsthand account of her experience, exploring why it’s a success that deserves recognition. (EZINE) VIEW ABSTRACT | GO TO

BlackBerry PlayBook Roadmap   by BlackBerry December 2011 - (Free Research) Access this webcast to learn more information about BlackBerry PlayBook 2.0, BlackBerry Balance, and a laptop replacement path that can provide a better mobile solution for your users. (PRODUCT OVERVIEW) VIEW ABSTRACT | GO TO

Storage Magazine December 2011 by SearchStorage.com December 2011 - (Free Research) A new year is just around around the corner! This latest issue of Storage lists the 6 hottest storage technologies of 2012 that are ready to transform your data center. (EZINE) VIEW ABSTRACT | GO TO

HP Network Automation -- Improved Network Change, Configuration and Management by Hewlett-Packard Company February 2011 - (Free Research) HP Network Automation software automates network change, configuration, and compliance management. You can reduce costs and administration time required to manage change and configurations of the network while ensuring compliance in a stable and secure environment.  View this video to learn more. (VIDEO) VIEW ABSTRACT | GO TO

Analyst's take: Business impact of Facebook in the workplace by ComputerWeekly.com February 2011 - (Free Research) Nearly half of office employees access Facebook during work.  Nucleus found companies effectively lose an average of 1.5 percent of total office productivity when employees can access Facebook during the work day. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Simple, Affordable Disaster Recovery Automation in the Virtualized IT Datacenter by Dell | EqualLogic December 2008 - (Free Research) Virtualized iSCSI SANs are increasingly being chosen for virtual data center deployments because they help simplify storage management and help overcome performance, scalability and cost barriers of traditional SAN architectures. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Next-gen telecom testing tools evolve for NGN services, IMS networks by Mu Dynamics April 2011 - (Free Research) This e-guide discusses the convergence of voice, video and data on IP Multimedia Subsystem (IMS) networks and how it is driving the need for testing tools that are up to speed. Find out what key players are doing to keep pace and how integrated platforms may eliminate the need for multiple telecom testing tools and simplify the process. (EGUIDE) VIEW ABSTRACT | GO TO

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