Customer Relationship Management (CRM) | Customer Experience Management (CEM) | Customer Service (General) | Social Networks and Community Management | Virtualization | Operating Systems and Subsystems | Customer Interaction Management | Customer Data Integration | Customer Information Management/ Customer Databases | Data Security

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CW Buyer's Guide: Customer Relations (CRM) by ComputerWeekly.com October 05, 2011 - (Free Research) This nine-page Buyer's Guide to Customer Relationsip Management (CRM) analyses the factors CIOs and senior IT professionals will need to consider as they plan their CRM strategies. (ESSENTIAL GUIDE) VIEW ABSTRACT | GO TO

Computer Weekly 6 December 2011: Read this week’s issue of the UK’s leading technology publication, featuring news on open data, cyber security and our social media awards by ComputerWeekly.com December 02, 2011 - (Free Research) In this week's Computer Weekly, we examine the economic benefits of plans to release more government data for wider re-use by software developers. We announce the winners of our Social Media Awards, and hear what the IT industry thinks of the new UK cyber security strategy. Download the new issue now. (EZINE) VIEW ABSTRACT | GO TO

Computer Weekly - 13 December 2011: Read this week’s special issue announcing the UKtech50 – the 50 most influential people in UK IT. by ComputerWeekly.com December 09, 2011 - (Free Research) In this week's special issue of Computer Weekly, we reveal the UKtech50 - our list of the 50 most influential people in UK IT. This year's winner is Mike Lynch, CEO of Autonomy, who talks in an exclusive interview about his hopes for the UK technology industry, and life at HP since the company's 7bn GBP acquisition. Download the new issue now. (EZINE) VIEW ABSTRACT | GO TO

Computer Weekly – 20 December 2011: Read this week’s issue, featuring: retail IT issues for Christmas; the cost of software failure; the founder of agile development by ComputerWeekly.com December 20, 2011 - (Free Research) In this week's issue of Computer Weekly, we look at the key technologies that retailers are turning to for IT-enabling customers' Christmas shopping. We examine research revealing the huge cost of application software that fails to meet requirements; and we talk to one of the pioneers of agile software development. Download the new issue now. (EZINE) VIEW ABSTRACT | GO TO

Improving Sales Effectiveness In a Buyer’s Market by SAP America, Inc. December 31, 2011 - (Free Research) This paper details the results of a survey of 160 firms with annual revenues of $250M or more conducted to determine whether their customer relationship management (CRM) software is addressing the changed and changing requirements of sales reps as they develop relationships and pursue opportunities in light of ever increasing buyer expectations. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Social Sales Revolution by Salesforce.com February 06, 2012 - (Free Research) This e-book examines how some of today’s most successful reps approach social sales. Among others, you’ll meet a wine salesman with almost a million Twitter followers, a global manufacturer who is taking orders on Facebook, and a storage saleswoman who used Twitter and other tools to exceed her quota by 200%. (EBOOK) VIEW ABSTRACT | GO TO

Why Deliver Extraordinary Customer Service? by Oracle Corporation March 21, 2011 - (Free Research) Organizations need to differentiate themselves by providing personalized and rewarding service that leverages the unique value of all customer touch points. If done well, a company can transform customer service into a competitive advantage, and use it to turn a buyer into a customer for life. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Best Practice Guidelines for SAP Solutions on VMware® Infrastructure by VMware, Inc. October 2008 - (Free Research) This paper provides best practice guidelines for deploying SAP software solutions on VMware Infrastructure 3. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

E-Guide: Key Strategies for Improving Customer Service in a Down Economy by Citrix Online Go To Meeting January 2012 - (Free Research) Read this e-guide and explore key techniques for using Web 2.0 technologies to improve your customer service, marketing and sales efforts. Discover a sound customer service strategy for your organization, as well as two types of online customer service initiatives. (EGUIDE) VIEW ABSTRACT | GO TO

Changes to the PMBOK® Guide, 4th Edition, and What You Should Know by Global Knowledge March 2009 - (Free Research) In December 2008, PMI® (Project Management Institute) released the 4th edition version of 'A Guide to the Project Management Body of Knowledge® (PMBOK® Guide)',the Project Management Institute's (PMI's) collection of published “generally recognized good practices” (according to PMI's 4th edition FAQs). (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Managing the customer experience across channels -- a manager's guide by Oracle Corporation May 2011 - (Free Research) This eBook explores optimizing and analyzing data collected from each channel and how to apply the findings to a customer experience management (CEM) strategy. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Dell Virtual Desktop Infrastructure: Configuration Guide and Best Practices by Dell, Inc. April 2011 - (Free Research) Dell VRD provides a desktop replacement that is better than a standard desktop in many ways by centralizing management, making IT resources more efficient, improving data security and control, reducing support times, improving staff mobility, and improving the end-user experience. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

A realist's guide to building bottom line revenue and customer loyalty with social CRM by SugarCRM Inc. October 2011 - (Free Research) Is social CRM just hype or is it really worth your business's time? Read this eBook from SearchCRM.com for expert advice. (EBOOK) VIEW ABSTRACT | GO TO

Windows Server 2008: Release 2 Review Guide by Global Knowledge December 2009 - (Free Research) Just what do you expect Microsoft has delivered with the latest release of Windows Server - Windows Server 2008 R2 (release 2)? Let's take a look at how different and how similar Windows Server 2008 R2 could be for you. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

E-Book: What's New in Windows Server 2008 and 2008 R2 by Dell, Inc. and Intel December 2009 - (Free Research) This chapter sample, from the guide Mastering Microsoft Windows Server 2008 R2, co-written by Mark Minasi, Willem Kasdorp as the contributing author and published by Wiley Publishing, summarizes the defining features of Windows Server 2008. (EBOOK) VIEW ABSTRACT | GO TO

A holistic view of customer analytics for maximizing selling opportunities by Infor CRM January 2012 - (Free Research) This report explores how best-in-class companies take a holistic approach to providing a complete, accurate and integrated view of customers to improve satisfaction and retention without losing sight of customer profitability. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Exploring endpoint security by Symantec Corporation January 2012 - (Free Research) This helpful e-guide offers key advice on how to properly secure your industry’s endpoints and lower your risk. View now to explore the essential steps for improving endpoint application security and gain best practices for successful endpoint security enforcement initiatives. (EGUIDE) VIEW ABSTRACT | GO TO

CRM Total Cost of Ownership: Fees, Subscriptions and Hidden Costs by SugarCRM Inc. July 2011 - (Free Research) The following analysis provides a comparative price analysis of four leading CRM solutions for midmarketorganizations. Forrester Research defines midmarket organizations as any organization with revenues of lessthan $1 billion and/or fewer than 1,000 employees. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

E-Guide: Windows Server 2008 R2 Learning Guide by Dell and Microsoft August 2011 - (Free Research) This expert e-guide from SearchWindowsServer.com is designed to help IT pros determine whether Windows Server 2008 R2 makes sense for their organizations. Learn how to get the most out of this new operating system version and get answers to frequently asked questions from your peers. (EGUIDE) VIEW ABSTRACT | GO TO

Gain competitive advantage by using Customer Experience Management Solutions to extend brand value by Tealeaf December 2011 - (Free Research) In this podcast, industry expert Rebecca Wettemann discusses how companies can balance customer experiences and brand promotion without creating conflict. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

E-Guide: Best practices to achieve optimal memory allocation and remote desktop user experience by Dell and Microsoft November 2011 - (Free Research) In this expert e-guide from SearchWindowsServer.com, learn best practices for Dynamic Memory allocation with Hyper-V R2 SP1. Plus, discover RemoteFX enhancements for RDP which delivers the "perfect" Windows 7 virtual desktop experience. (EGUIDE) VIEW ABSTRACT | GO TO

Best Practices Guide: Microsoft Exchange 2010 on VMware by VMware, Inc. October 2010 - (Free Research) This paper provides use cases and primary technical benefits that can be achieved by deploying Exchange 2010 on VMware vSphere. (EGUIDE) VIEW ABSTRACT | GO TO

The power of Call Centers and Customer Loyalty by Infor CRM February 2012 - (Free Research) Read this e-guide from our award-winning editorial team to learn strategies for how to utilize innovative technologies to improve your customer experiences, retain customers and gain loyalty. (EGUIDE) VIEW ABSTRACT | GO TO

Experts say CEM technology can build single view of customer by Infor CRM January 2012 - (Free Research) This tip guide from our editorial team features an article on overcoming single-view issues and how customer experience management (CEM) technologies are a valuable tool for this problem. (EGUIDE) VIEW ABSTRACT | GO TO

Navigating the path to satisfying online customer experience by Tealeaf November 2011 - (Free Research) Read this exclusive e-guide to get an executive-level, 360-degree view on which CRM approaches are best for different business scenarios -- from winning strategies for mobile users to social CRM tools to best practices for multi-channel customer experiences. (EGUIDE) VIEW ABSTRACT | GO TO

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