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Customer Relationship Management (CRM)
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Customer Service (General)
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Customer Experience Management (CEM)
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Sales Management
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Business Process Management (BPM)
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Customer Information Management/ Customer Databases
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Call Center Management
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Sales Force Automation (SFA)
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Enterprise Resource Planning (ERP)
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Workflow Automation
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Sales Order Management Software for .Net2.0 by SLINGSHOT
Provide superior service by addressing your customers’ individual needs. Automate manual processes using electronic workflows and integrate your on-line transactions between customers and suppliers.
Multi-channel Marketing Hits the Wall by Neolane Inc.
October 2008 - (Free Research) This paper provides an easier and more flexible way to manage cross-channel marketing initiatives without costly investments in multiple technologies and service providers.
Microsoft Dynamics Axapta (AX) - Enterprise Resource Planning (ERP) by CDC Software - Vis.align
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Microsoft Business Solutions–AX is a customizable, scalable & global Enterprise Resource Planning (ERP) solution that supports connectivity with your business. Microsoft Dynamics AX features core strengths in manufacturing & e-business, & provides functionality in wholesale distribution & business services environments.
White Paper: The Windows Mobile Netbook for the Enterprise with Low TCO by Celio Corp / REDFLY Mobile Companion
August 2008 - (Free Research) The Windows Mobile smartphone is easily deployed with a wide array of productivity tools allowing the mobile user to quickly respond to customer requests, stay up-to-date on the latest company information or access remote desktops.
Captaris RightFax - Enterprise Fax and Document Delivery by Captaris, Inc.
RightFax is the clear leader in enterprise fax server and electronic document delivery software. Integrates with email, CRM, ERP and related applications means secure sending & receiving of documents from applications in the enterprise via fax, email, MFPs or the Internet.
Why CRM? The Business Case for Customer Relationship Management by Oracle Corporation
September 2008 - (Free Research) This paper makes the case that companies that understand the strategic value of CRM technology to achieve dramatic increases in revenue, productivity, and customer satisfaction will have a significant lead on those who lag in the adoption of CRM.
CRM for the Professional on the Go by BlackBerry
March 2008 - (Free Research) Mobile CRM is something that needs to be considered now. As a business leader, you might
have put it into your mental “to do later” box, but the reasons to make it a priority are compelling. Read this paper to discover why.
Simplify the business of doing business: IBS Integrator by IBS, International Business Systems
IBS Integrator is multi-platform software that integrates systems, applications, databases, web portals and processes, it automates and connects business processes all along the supply chain in manufacturing, distribution and other industries.
5 Ways to Put Your CRM Data to Work for You and Your Customers by Angel.com
October 2008 - (Free Research) This paper explores the various ways that today’s organizations are automating the interaction between CRM and IVR applications to increase customer loyalty and retention as well as maximize efficiency and productivity of service and sales functions.
Customer Support Solution by Extraview Corporation
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As a leading software customer support solution for small companies to the world's largest organizations, the ExtraView Customer Support solution features comprehensive customer support management functionality based on the ExtraView platform.
CRM: The Essential Guide - Five Principles for CRM Success by CDC Software - Pivotal CRM
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December 2007 - (Free Research) This CRM guide distills insights from customers, prospects, industry analysts, and the press down to five key principles for CRM success. Use these five CRM principles as a guide for selecting the right solution and deploying CRM successfully. These principles will help you develop a CRM strategy that is aligned with your company’s strategic goals.
Secure Internet Single Sign-On for Salesforce CRM by Ping Identity Corporation
November 2008 - (Free Research) Identity management software has proven itself in terms of functionality, cost savings, user experience and security. PingFederate is a software solution installed on-premise and PingConnect is an on-demand managed service.
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