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Becoming Value-driven: Focusing on What Matters Most by Telelogic, An IBM Company
August 2008 - (Free Research) This white paper provides insight into the six key constructs essential for becoming a value-driven organization. Discover how to gain the visibility and control essential to meet customer needs.
The ROI of Data Governance: A Revenue Generation Perspective by DataFlux Corporation
June 2008 - (Free Research) Read this whitepaper to learn more about data governance, and when it is appropriate to measure data efforts with ROI or other metrics. Learn about an ROI calculator of data governance and how to test assumptions about data.
Expert Executive Office by Aderant
Expert Executive Office gives you a complete view of all your business operations and information, and provides the tools to use that information to make the right decisions, set strategy, measure the results and increase accountability.
ERP in the Midmarket by SAP America Inc
September 2008 - (Free Research) Read this CIO guide on ERP in the Midmarket to get a better understanding of the various options companies have when choosing, implementing, securing, and measuring the ROI from their ERP systems.
How Does Your IT Help Desk Measure Up? by Citrix Online - GotoAssist
July 2008 - (Free Research) Effective and efficient IT operations are the “table stakes” for IT-business groups’ relationships -- they’re taken for granted by user groups but are glaring when absent.
An Architecture for Data Quality: A Kimball Group White Paper by Informatica
May 2008 - (Free Research) This paper describes an easily implemented, nondisruptive, scalable, and comprehensive foundation for capturing data quality events as well as measuring and ultimately controlling data quality in the data warehouse.
Populating a Data Quality Scorecard with Relevant Metrics by DataFlux Corporation
June 2008 - (Free Research) Too often, data governance teams rely on existing measurements as the metrics used to populate a data quality scorecard. But without a defined understanding of the relationship between specific measurement scores and the business’s success criteria, it is difficult to determine how to react to emergent data quality issues..
Solution Profile: PCI Compliance by Third Brigade
January 2008 - (Free Research) This comprehensive white paper shows you how to proactively protect customer account data and successfully achieve PCI compliance.
Customer Information Quality Protection and Assessment by Datanomic
A Customer Information Quality Assessment (C-IQA) provides a systematic review of your customer data, reporting on key information quality metrics to help you understand how effectively you are able to manage your customers.
Leveraging BPM for a Greener and Efficient Enterprise by Cognizant Technology Solutions
September 2008 - (Free Research) This Webcast looks at business process management (BPM) in action, in a paperless office scenario. It proposes a holistic approach to measure and assess the waste footprint of an organization's paper based processes.
Impactful Email Marketing Using Behavioral Analytics to Create Relevant Messages by Bronto Software
October 2008 - (Free Research) Having the ability to take your email marketing/web analytics integration beyond traffic analysis builds true relationship email marketing. A successful strategy is to use web analytics for gauging the effectiveness of email marketing initiatives and determining optimization tactics.
Meeting Tomorrow's Internet Performance Requirements by Keynote Systems
February 2008 - (Free Research) This white paper discusses how the customer experience can be improved through Service Level Management (SLM). Discover the steps necessary for better defining the processes, IT roles and organizational structures needed to create essential standards.
From Cold to Hot: Lead Nurturing Programs That Generate Sales by Vtrenz, Inc
August 2008 - (Free Research) This white paper explains the importance of lead nurturing—in the lead management process. It takes a look at best practices for nurturing leads in today’s competitive business environment, and offers advice for implementing a lead-nurturing program.
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