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CW+: Special Report on Oracle by ComputerWeekly.com December 14, 2010 - (Free Research) This has been a landmark year for Oracle, the technology company headed by the charismatic and staggeringly wealthy Larry Ellison. Ellison, who is 65, has been chief executive officer since he founded Oracle in June 1977. He was listed the sixth richest person in the world in 2010. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Six Success Factors for Building a Best-Run Marketing Organization by SAP America, Inc. October 18, 2010 - (Free Research) This paper discusses six success factors that will enable your marketing organization to overcome the challenges to reaching growth and profitability objectives. Continue reading to learn more about these six success factors and more. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Operationalizing Online Customer Experience by Tealeaf September 28, 2011 - (Free Research) This webinar details the strategic value of operationalizing a customer experience effort across your business. What's more, to give you a head start, Eric T. Peterson will outline Web Analytics Demystified's six step process for operationalizing customer experience management within your own organization. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

6 Steps to Enterprise Resource Planning Implementation Success by IFS January 2007 - (Free Research) Implementing Enterprise Resource Planning (ERP), Contact Relationship Management (CRM), and Enterprise Asset Management (EAM) is complicated. Here are six simple steps to take to manage that complexity. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

CW Buyer's Guide: Customer Relations (CRM) by ComputerWeekly.com October 2011 - (Free Research) This nine-page Buyer's Guide to Customer Relationsip Management (CRM) analyses the factors CIOs and senior IT professionals will need to consider as they plan their CRM strategies. (ESSENTIAL GUIDE) VIEW ABSTRACT | GO TO

Cloud Computing for the Call Center: The Next Revolution by inContact May 2010 - (Free Research) The right cloud computing solution makes it possible for call centers to eliminate barriers created by obsolete premise-based solutions, achieve customer service excellence and continue business success. Find out how inContact is helping hundreds of call centers greatly reduce costs while simultaneously increasing customer satisfaction levels. (EBOOK) VIEW ABSTRACT | GO TO

E-Book: What's New in Windows Server 2008 and 2008 R2 by Dell, Inc. and Intel December 2009 - (Free Research) This chapter sample, from the guide Mastering Microsoft Windows Server 2008 R2, co-written by Mark Minasi, Willem Kasdorp as the contributing author and published by Wiley Publishing, summarizes the defining features of Windows Server 2008. (EBOOK) VIEW ABSTRACT | GO TO

SQL Server 2008 Upgrade Series: Performance by Dell, Inc. and Intel November 2009 - (Free Research) This article explores ways in which small and mid-sized businesses can improve the performance of their databases - and their businesses - by upgrading to SQL Server 2008. (TECHNICAL ARTICLE) VIEW ABSTRACT | GO TO

MS Dynamics CRM Case Study: CRM Solution Helps Increase Sales by 30 Percent by Microsoft September 2008 - (Free Research) Find out how a Microsoft Dynamics CRM solution provided real-time tracking of inventory, leads, and account information and helped OXBO International increase sales by 30 percent. (CASE STUDY) GO TO CASE STUDY

Case Study: la Caixa - Bank takes customer and employee support to the next level by Hewlett-Packard Limited January 2012 - (Free Research) With HP's contact centre and customer services, la Caixa was able to expand and continue to provide excellent service to their customers. Read this case study now to learn more about HP's call centre and contact centre offerings. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

What You Need to Know About the Costs of Mobility   by iPass Inc. (E-mail this company) January 2012 - (Free Research) Control rising mobility expenses, uncover cost reduction opportunities, and improve operational efficiencies through an enterprise-defined mobility strategy.  (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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