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Cisco Unified CRM Connector 3.0 by Cisco Systems, Inc.
The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network.
Deliver Extraordinary Customer Experience by Oracle Corporation
February 01, 2010 - (Free Research) Organizations need to differentiate themselves by providing personalized and rewarding service that leverages the unique value of all customer touch points. If done well, a company can transform customer service into a competitive advantage, and use it to turn a buyer into a customer for life. Read on to learn more.
BancVue is Winning the War Against the Big Banks with Sugar Professional by SugarCRM Inc.
November 08, 2010 - (Free Research) Read this case study to learn how BancVue utilized Sugar Professional to optimize their customer’s business models and extend the base model contract module for improved contract management. Continue reading to learn how BancVue is winning the war against the big banks with the help of Sugar Professional.
Why Deliver Extraordinary Customer Service? by Oracle Corporation
March 21, 2011 - (Free Research) Organizations need to differentiate themselves by providing personalized and rewarding service that leverages the unique value of all customer touch points. If done well, a company can transform customer service into a competitive advantage, and use it to turn a buyer into a customer for life.
S3 Control: Adding Control to Change Management by Solidcore Systems, Inc.
There is a gap between change activity & the documented Change Management process. Solidcore S3 Control adds control to change management. It provides visibility into changes in the enterprise IT infrastructure, accountability for employees deploying ticketed changes, & enforcement of change policies. It is available on IBM platforms.
The Total Economic Impact of Microsoft SharePoint Server 2010 by ComputerWeekly.com
May 17, 2010 - (Free Research) In December 2009, Microsoft commissioned Forrester Consulting to examine the total economic impact and potential return on investment (ROI) that enterprises may realize by deploying Microsoft SharePoint Server 2010.
IDC Case Study: Optimizing eCommerce Decisions at TIAA-CREF by Oracle Corporation
December 16, 2010 - (Free Research) This IDC case study examines the benefits TIAA-CREF, a Fortune 100 financial services firm, gained from automating their eCommerce marketing. By deploying Oracle Real-Time Decisions, TIAA-CREF was able to apply intelligent process automation to customize online customer interactions.
Optimizing Desktop Virtualization with Dell Equallogic Hybrid Arrays by Dell, Inc.
April 26, 2011 - (Free Research) In recent years, we have witnessed great technology leaps from all of the leading VDI software vendors. In this part of our series, we take a close look at a recent performance benchmark to evaluate in detail how Dell’s innovations reduce complexity, improve performance and lower the cost of VDI.
Managing Big Data Using Sybase IQ VLDB Option by Sybase, Inc.
December 01, 2011 - (Free Research) This brief white paper outlines information lifecycle management (ILM), a set of strategies for managing the growth, storage and retrieval of information over its useful life. Its goal is to ensure that frequently accessed data is returned as fast as possible, while controlling storage costs.
Maximize the New Features in Microsoft Office Communications Server R2 by Global Knowledge
January 25, 2010 - (Free Research) In February, 2009, Microsoft released their next major release, designated as R2, to their IP PBX product Office Communications Server (OCS) 2007. Several great features and enhancements to Microsoft's existing product make OCS 2007 R2 a significant contender in the Unified Communications (UC) marketplace.
Security Considerations for Cloud-Ready Data Centers by Juniper Networks, Inc.
September 02, 2011 - (Free Research) A network-centric approach to providing security in the data center delivers benefits such as scalability, unified security policy definition and enforcement, visibility into application traffic, and reduced operations overhead.
The New Branch Office - Simply Connected by Juniper Networks, Inc.
December 13, 2011 - (Free Research) Access this webcast to understand the emerging landscape of the new branch network, the security threats, and the corrective options to best address these challenges.
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