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CRM+: An Innovative Approach to Agile Solution Development by Pivotal CRM, a CDC Software solution
April 2010 - (Free Research) Read this paper to learn about the CRM+ approach and how it can give companies a much-needed third option for developing applications that support extensive enterprise business processes and enable ongoing agility.
Sage ERP X3 Demo by Sage North America
April 2010 - (Free Research) Watch the following video and discover how Sage ERP X3, a fully integrated ERP solution, can help you streamline operations, increase business insight, enhance collaboration, reduce cost and ultimately grow your business.
PODCAST: Enabling the Business Governance of Data by ASG Software Solutions
February 2010 - (Free Research) This podcast, featuring Rob Karel of Forrester Research, discusses how enterprises are linking metadata to the formal management of business terms to achieve true enterprise governance.
Service Excellence Comes Easy with Antenna Software on Blackberry Smartphones by BlackBerry
February 2009 - (Free Research) Burdened by slow response times of yesterday's communication technologies, Toshiba America Medical Systems deployed Antenna Software's Field Service Solution to dispatch service calls, help CEs check parts inventory and debrief completed work. The solution had the advantage of integrating with their internal Amdocs Clarify CRM system.
Best Practices for Implementing Automated Functional Testing by Hewlett-Packard Company
April 2007 - (Free Research) By automating functional testing, you can take major steps forward to improve automated business processes. Your development and QA teams can increase the speed and accuracy, and your IT department can achieve a higher ROI from software projects.
Maximizing Customer Value with Oracle Business Intelligence Applications by Oracle Corporation
December 2007 - (Free Research) This technology brief highlights how BI applications can integrate information across data sources and departments, provide a single, integrated view of customer and enterprise information, and enable greater alignment of decisions and execution to drive higher customer profitability and share of wallet.
Information Governs: Oracle Solutions for Governance, Risk, and Compliance by Oracle Corporation
September 2009 - (Free Research) Now more than ever, enterprises must achieve strategic objectives while operating within prescribed boundaries. Oracle makes this possible with the most complete platform for governance, risk, and compliance. Read this white paper to learn more.
Beyond the Data Warehouse: A Unified Information Store for Data and Content by Attivio, Inc.
July 2010 - (Free Research) In this interactive webinar, Dr. Devlin, one of the foremost authorities on business insight and data warehousing, and Sid Probstein, CTO of Attivio, will first show data and content as two ends of a continuum of the same business information asset and then explore the depth of integration required for full business value.
SafeGuard Enterprise by Sophos, Inc.
December 2009 - (Free Research) Protect your confidential information and comply with regulatory mandates. SafeGuard Enterprise provides multi-layered endpoint data security by combining encryption and data leakage prevention. Try it for yourself with this 30-day trial.
Madness? Mergers, Acquisitions, and Divestitures by SAP America, Inc.
October 2008 - (Free Research) This paper discusses why failure happens and how to prevent it by following the overriding best practice in successful acquisitions, mergers, and divestitures: preparedness.
Podcast: Developing for the Future - The new trend for Hosted VXML by West Interactive
July 2010 - (Free Research) By taking advantage of the Voice XML platform (VXML) to manage infrastructure scale and support, companies are freeing up IT dollars and resources to focus on creating best-in-class customer experiences using IVR applications. This podcast will provide you with key information necessary to execute a comprehensive PaaS strategy using VXML.
Application Modernization: Three High Payback Strategies by ASG Software Solutions
April 2010 - (Free Research) Application modernization provides an attractive and cost effective alternative to application development, enabling companies to defer investment in replacement initiatives without compromising business support. Read this paper to find out more.
Food Safety & Traceability by SAP America, Inc.
March 2010 - (Free Research) The focus of this paper will be in helping organizations understand how the Best-in-Class are reducing the impact of food safety incidents; ultimately decreasing the number of product recalls and improving the customer experience.
The Top 10 Technical Considerations for Evaluating e-Commerce Platforms by Art Technology Group (ATG)
July 2010 - (Free Research) This paper offers ten considerations to help guide the selection criteria for your next e-commerce platform - which should ideally be the last e-commerce platform you would ever need to buy. Continue reading to learn these two technical considerations for evaluating e-commerce platforms.
Self-Service That Really Serves by Oracle Corporation
June 2009 - (Free Research) To truly meet the demands of the informed consumer, self-service solutions must have fully integrated e-commerce and e-billing systems that accommodate every aspect of the online customer experience. Read this free white paper to learn about all-in-one systems that build your brand and keep customers coming back.
GoToAssist Corporate - Remote Support Made Easy™ by GoToAssist
July 2010 - (Free Research) Citrix® GoToAssist® Corporate™ is a comprehensive and secure remote support solution that helps businesses increase revenue and reduce costs while improving customer satisfaction and problem resolution times. Continue reading this product overview to learn more.
Web Content Management Will Weave Its Way Into More Enterprise Applications by SDL Web Content Management Solutions Division
July 2010 - (Free Research) Review this survey from Forrester to see the results of a recent survey of 225 information and knowledge management (I&KM) professionals with Web content management (WCM) decision-making or influencer roles and find out about their WCM strategies for the coming year.
Sales Intelligence: The Secret to Sales Nirvana by IBM
January 2009 - (Free Research) Read this paper to learn about sales intelligence-- the external sources of information that a company uses to enhance sales force effectiveness. This Aberdeen Group report offers tips from best-in-class companies, including best practices related to data quality, sales force automation, and CRM solutions.
Customer Communication Management by Pitney Bowes Business Insight
July 2010 - (Free Research) CCM helps businesses transform routine business documents into communications that truly enhance the customer experience. CCM is an integrated end-to-end solution that enables companies to create, manage and deliver effective multichannel communications all while reducing the cost of communicating with and providing superior service to customers.
Mobilizing Field Forces on Smartphones by BlackBerry
August 2009 - (Free Research) This ABI Research white paper examines the use of smartphones as tools for mobile field workers as a replacement for rugged devices. Through interviews with multiple companies with we found that the TCO of owning smartphones was 14% - 85% less than rugged devices.
How to Ensure That Your Employees Will Want to Use CRM by Pivotal CRM, a CDC Software solution
February 2009 - (Free Research) This paper outlines the technology building blocks that enable you to create an information-rich environment that empowers your workforce to perform at its peak. Learn how to use data to its fullest--without having to become IT experts.
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