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SafeGuard Enterprise by Sophos, Inc. December 01, 2009 - (Free Research) Protect your confidential information and comply with regulatory mandates. SafeGuard Enterprise provides multi-layered endpoint data security by combining encryption and data leakage prevention. Try it for yourself with this 30-day trial. (DOWNLOAD) GO TO DOWNLOAD

Winning in Today's Environment: Six Imperatives for the Chief Sales Officer by Oracle Corporation October 01, 2009 - (Free Research) Download the Oracle CRM White Paper, "Winning in Today's Environment: Six Imperatives for the Chief Sales Officer," to learn how you can deploy several best practices to achieve unparalleled sales success in your organization. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

SpringSource tc Server Spring Edition by VMware, Inc. August 12, 2010 - (Free Research) SpringSource tc Server eliminates JEE cost and complexity. This lightweight server blends 100% Tomcat compatibility with operational management, advanced diagnostics, mission-critical support, and built-in optimization for virtual and cloud environments.    (TRIAL SOFTWARE) GO TO

Decide to Survive: Four Imperatives that Make Decision Management Essential in Today's Uncertain Environment by FICO February 01, 2009 - (Free Research) Download this paper and learn about a decision making solution that will help you survive in this difficult economy by managing decisions with greater precision, agility, speed and consistency while driving down costs. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

2010 Service and Leadership Trends in Customer Support by GoToAssist July 27, 2010 - (Free Research) Download this white paper to learn the correlation between training and customer satisfaction, why agents are most concerned about access to problem-solving resources, how support organisations are leveraging technology to get closer to customers and more. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Automating Extended Business Processes by SAP America, Inc. April 12, 2010 - (Free Research) Download now to learn the degree to which extended processes have been automated throughout the enterprise; business behaviors and efficacy associated with automating ad-hoc and paper-based business processes and benefits that have been derived from automating manual business processes. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Tech Report: Everything you need to know about vSphere and data storage by Dell and VMware March 05, 2010 - (Free Research) Virtualization goes beyond consolidation by maximizing IT cost savings and enabling timely delivery of highly scalable business services. Download this tech report to learn about storage enhancements that provide better performance, improved usability and easier administration. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

The Next Frontier for Support Centers: Customer Experience Management by Citrix Online UK August 26, 2010 - (Free Research) This new smith+co white paper explores the importance of the customer experience and the role of technology in creating, nurturing and strengthening customer relationships with every single interaction. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Balancing Customer Intimacy with Self-Sufficiency by GoToAssist July 27, 2010 - (Free Research) This Service XRG white paper explores self-service's impact on the rest of the support organisation and what you can do to better balance assisted support with self-service strategies. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

SAP® Business Communications Management for Utilities: Fully Integrated Software to Improve Customer Satisfaction by SAP America, Inc. September 03, 2010 - (Free Research) This paper explains how SAP® Business Communications Management software provides a flexible multichannel, all-IP business communications platform that can deploy IP telephony for everyone who needs it. Read on to learn how this software works with SAP CRM to provide improved customer satisfaction without any costly cumbersome integration issues. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Eclipse Aviation: Jet Maker Uses Enhanced SAP® Software Usability to Support Sales Team by SAP America, Inc. September 02, 2010 - (Free Research) After switching to SAP CRM, the sales team members now benefit from the integration of sales-related activities in both their Microsoft Outlook in-boxes and Web browsers. Continue reading to learn all of the benefits that not only the sales team experienced from switching to SAP® software but also how the marketing team has benefitted as well. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Enhancing Constituent Perceptions with CRM for Public Sector: Advancing Beyond Efficiency and Service Improvements by SAP America, Inc. September 02, 2010 - (Free Research) By using a CRM strategy with software solutions, government agencies can achieve a host of benefits when it comes to streamlining business processes and analytical capabilities. Read on to learn how By enabling such CRM processes, governments can build communication campaigns that help shape the public’s perceptions and advance the value delivered. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

SQL Compatibility in DB2 9.7-- From triggers to object enhancements: A demonstration of the new PL/SQL compatibility features by IBM September 01, 2010 - (Free Research) This article overviews the new PL/SQL compatibility features in IBM DB2 software version 9.7, making it easier to adopt and allowing you to take advantage of its autonomic and high-performance characteristics.  (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

E-Book: Successfully Leveraging Marketing Automation Technology: Building a Business Case by SearchCRM August 31, 2010 - (Free Research) Marketers are being asked to identify, segment and target the most profitable customers and boost customer loyalty. Marketing automation software can help solve these challenges, but it too requires a financial investment. Read on and learn how to successfully leverage marketing automation technology and how to build a business case for it as well. (EBOOK) VIEW ABSTRACT | GO TO

The Economics of Software Quality: A Whitepaper on the Financial Impact of Software Testing and How Jinx Can Help Reduce Software Development Costs by Corensic July 25, 2010 - (Free Research) Today software development necessitates a great emphasis on quality. At the same time, the software quality assurance process forces development managers to make tradeoffs between the costs of additional software testing and the expected cost of fixing bugs after they have reached the field. Read this paper for tips on balancing quality and cost. (WHITE PAPER) GO TO WHITE PAPER

Webcast: IBM, RIM - Mobilizing Business Worldwide by IBM May 11, 2010 - (Free Research) The time for enterprise mobility is now, so don’t miss this opportunity to learn more about IBM Lotus Connections and IBM Lotus Quickr for BlackBerry, how it will benefit your organization and mobilize your business. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Best Practices for Implementing Automated Functional Testing by Hewlett-Packard Company April 2007 - (Free Research) By automating functional testing, you can take major steps forward to improve automated business processes. Your development and QA teams can increase the speed and accuracy, and your IT department can achieve a higher ROI from software projects. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Workforce Management (WFM) Software: SearchCRM.com Product Directory 2010 Edition by SearchCRM July 2010 - (Free Research) This directory was designed to be a valuable resource for those getting started with research or evaluating vendors in the CRM market.  Inside, you’ll find basic information about the major vendors in the WFM market and the products they sell. Continue reading to find out which products are right for your organization. (ARTICLE) VIEW ABSTRACT | GO TO ARTICLE

Strategic Value With Trade Promotion Management: A Closed-Loop Process for Quick Wins and Profitable Growth by SAP America, Inc. September 2010 - (Free Research) This paper presents the situation of N-Hair, a fictional high-end hair-care products company that is now expanding into channels in broader consumer markets. Read this paper to learn how the firm has positioned itself well for long-term success as it preserved its brand image with SAP software. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Wilson Tool International: Engineering E-Commerce with SAP® CRM by SAP America, Inc. September 2010 - (Free Research) This case study explains how Wilson Tool chose SAP CRM to help provide its e-commerce foundation. They found that the e-commerce functionality of SAP CRM application would best meet the company’s immediate needs and provide a platform for future growth. Continue reading to learn all the benefits Wilson Tool experienced by choosing SAP CRM. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

The Forrester Wave™: CRM Suites For Large Organizations, Q2 2010 by SAP America, Inc. September 2010 - (Free Research) Forrester evaluated 18 leading CRM suite solutions against 516 criteria reflecting the requirements of large organizations. This analyst report explores the results of those evaluations explained in detail. Read on to learn which CRM suite provides the most benefits for your organization. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

FMC Technologies: Gaining Greater Insight into Sales Forecast Data with SAP® CRM by SAP America, Inc. September 2010 - (Free Research) FMC Technologies Inc. of Houston is a leader in oil and gas equipment service. This case study describes how by replacing Siebel software with the SAP CRM application, the company integrated and centralized its forecasting data, enabling managers to make better and faster decisions about supply chain capacity. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Delivering Efficient After-Sales Service in IM&C Companies: Superior Service Operations for Profitable Growth by SAP America, Inc. September 2010 - (Free Research) This paper discusses how integrated software and services from SAP can help you streamline and align key operations in service sales, service marketing, customer support, contract management, field service, and installed-base management. Read on to learn how to deliver efficient after-sales services. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Powering Marketing Success by SAP America, Inc. September 2010 - (Free Research) The SAP CRM application allows organizations to do more with less. Read this paper to learn how the application enables you to make the most of your marketing resources, increase marketing accountability, and execute successful marketing initiatives to increase long-term, profitable customer relationships. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Requirements Engineering: The Foundation for More Effective Development of Smarter Products by IBM September 2010 - (Free Research) Without effective requirements engineering practices that keep all your engineering teams (systems, software, electrical/electronic, mechanical), product stakeholders  and your partners/suppliers on the same page, you run the risk of experiencing quality issues in design and development, or worse, product recalls. Watch this webcast for solutions. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

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