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Integrated Groupware Solutions | Customer Relationship Management (CRM) | Collaborative Tools | Messaging Solutions | Customer Service (General) | Web, Video and Audio Conferencing | Marketing Management | Unified Communications / Voice & Data Convergence | Business Intelligence Solutions | Teleconferencing | Telephony/ CTI/ VOIP

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Free Eval Red Hat/IBM Lotus Notes Live DVD Install Guide by Red Hat April 2008 - (Free Research) Lotus on Linux is a secure collaboration and messaging platform. It's a simple, easy and affordable way for small and mid-sized business to enjoy enterprise performance and scalability with the rock-solid reliability, security and simplicity of Linux. (DEMO) VIEW ABSTRACT | GO TO DEMO

eGuide: Web Conferencing Deployment Checklist: Service Selection Criteria by Adobe Systems, Inc. April 2008 - (Free Research) To give you a more in-depth look into web conferencing solutions and deployment criteria, we've compiled some of the best articles from SearchUnifiedCommunications.com and included them for you in this E-Guide. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Solving Your Lotus Notes Domino and Blackberry Problems by BlackBerry September 2008 - (Free Research) Lotus Notes Domino users are on the go now more than ever, making the effective and efficient use of mobile devices an integral part of doing business. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

IT's Critical Role in Enabling Mobile Work by Citrix Online - GotoMyPC November 2008 - (Free Research) Read this informative brief to learn why mobile work isn't a short-term workplace trend, what challenges the mobile workforce creates for IT, and recommended policies and practices for meeting business needs. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

A Framework for Deploying UC: Using a Repeatable Process for Optimizing Your Technology by Avaya Inc. November 2008 - (Free Research) This white paper describes a four step framework for moving unified communications from an ad hoc, deployment scenario, which has resulted in many of the companies interviewed having a siloed implementation. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Gartner's Magic Quadrant Report for Web Conferencing by Adobe Systems, Inc. November 2008 - (Free Research) Gartner's magic quadrant for Web conferencing provides details about functionality of the product and the market. Learn the current vendors in play, their strengths and cautions, and where they stand among competition. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Video Telephony: Completing the Picture of Unified Communications Effectiveness by TANDBERG July 2008 - (Free Research) Unified communications (UC) is a term that has been heralded in the telephony and network markets as the IT architecture that will streamline business processes and break down the distinct silos of communications within the enterprise. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

e-Book: Five Best Practices for Improving Customer Service through Community-Based Collaboration by InQuira Inc October 2008 - (Free Research) This e-book offers insights that can help companies embrace social media, harvest knowledge from the conversations in user communities, and apply that knowledge to deliver better customer service. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Improving Productivity with Hosted Solutions for BlackBerry by BlackBerry August 2008 - (Free Research) This Podcast explains hosted applications and what are the various advantages of hosted applications to the industry. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

E-Guide: A Batch File to Back up All Active-State BlackBerry Databases by BlackBerry September 2008 - (Free Research) This E-Guide, brought to you by SearchDomino and BlackBerry, will teach you how to create a LotusScript agent that will make a DOS batch file automatically back up all your active BlackBerry databases to a specified folder. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Dealing with Chaos: 4 Steps to Manufacturing Success by Infor September 2008 - (Free Research) This on-demand event identifies the incongruities and provides nine action items to align finance with Lean manufacturing, and reduce waste in accounting and costing. You'll learn 9 pragmatic recommendations for improving your lean performance results. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Flexible Work: Rhetoric and Reality by Citrix Online - GotoMyPC November 2008 - (Free Research) Experts have been predicting an explosion in the mobile workforce trend for years, to learn more about this trend Citrix Online and the Work Design Collaborative joined forces to conduct a survey about trends in flexible-work policies and technology. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Seamless Customer Conversations: Driving Intelligent Interactions in the Contact Center by Infor March 2008 - (Free Research) Contact centers are becoming primary interaction points for many customers. Learn how to make these important interactions more personalized and intelligent for customer retention and increased sales opportunities. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

E-Book: Capitalizing on Unified Communications in the Call Center by CosmoCom, Inc. November 2008 - (Free Research) In this E-book, find out how unified communications (UC) is altering the call center technology landscape and how some organizations have successfully adopted UC to extend the call center into the enterprise. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Thriving in an Economic Downturn by Avaya Inc. August 2008 - (Free Research) This e-guide that takes you through the latest contact center technologies, and how they can help you develop brand differentiation, elevate customer loyalty, and keep costs low — even when everyone is tightening their budgets. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Teleworking: Real Value for Virtual Workers by Avaya Inc. June 2008 - (Free Research) The Avaya Unified Communications for Teleworkers solution provides at-home employees the tools that help them stay connected, productive, and satisfied--and IT staff the technology to minimize management complexity. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Implementing a Telecommuting Program by Avaya Inc. June 2008 - (Free Research) This paper discusses several issues related to implementing a telecommuting home worker program for contact center agents. Certainly, the particular requirements of each company will dictate the extent to which these and other concepts are implemented. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Impact of Regulations on Email Archiving Requirements by Google October 2008 - (Free Research) Email has become the lifeblood of the modern enterprise: it has supplanted paper-based and verbal communications as the most critical single element of the corporate communications infrastructure. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Why Social Software & Mashups Matter to Your Business by IBM August 2008 - (Free Research) Learn how to establish effective dynamic networks of coworkers, partners, customers, as well as how IBM Mashup Center, a lightweight mashup platform, allows users to quickly assemble new applications from existing enterprise. (WEBCAST) GO TO WEBCAST

Integrating Unified Communications into Business Applications to Improve Customer Service by IBM September 2008 - (Free Research) Achieving "customer intimacy" is the fundamental basis of solid business strategy. In this videocast, Don Van Doren of UniComm Consulting explains what UC is and is not and how it can enhance the nature of customer interactions. (VIDEOCAST) VIEW ABSTRACT | GO TO VIDEOCAST

Recruiting in the new Social Networking environment: Successfully incorporating Web 2.0 into the hiring process by iCIMS July 2008 - (Free Research) Many of the new social media tools can be leveraged by recruiters in order to aid in their recruitment efforts and gain a competitive advantage. This white paper explains how. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

IDC Vendor Spotlight - Using a Hosted Service for Holistic Email Management by Mimecast November 2008 - (Free Research) Effective email management solutions provide a holistic approach that encompasses the related issues of archiving, business continuity, and security. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Impactful Email Marketing Using Behavioral Analytics to Create Relevant Messages by Bronto Software October 2008 - (Free Research) Having the ability to take your email marketing/web analytics integration beyond traffic analysis builds true relationship email marketing. A successful strategy is to use web analytics for gauging the effectiveness of email marketing initiatives and determining optimization tactics. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Improving Customer Service in SMBs through Collaborative Tools by Cisco Systems, Inc. February 2008 - (Free Research) Employees at SMBs have the same need to collaborate as larger businesses. Advanced collaboration tools have become more affordable, easier to use, and easier to deploy and maintain. Learn how collaboration tools can help your business. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

e-Book: Chapter 5 - Understanding the Data Collection Process by Symantec Corporation August 2008 - (Free Research) Improper data collection can jeopardize the admissibility or reliability of data and can result in substantial costs and potential sanctions. After reading this whitepaper you will fully understand the proper data collection process. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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