Customer Relationship Management (CRM) | Service Oriented Architecture (SOA) | Enterprise Service Bus (ESB) | Enterprise Content Management (ECM) | Application Integration | Customer Service (General) | File Transfer Management | Telecom Auditing and Expense Management | Migration Tools and Services | Contract Management

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Large-Scale Deployments with Servicemix 4 by FuseSource March 31, 2009 - (Free Research) Read this case study to learn how one growing Euopean retailer was able to migrate to an architecture that could support real-time delivery of shop data to the data center for processing and real-time communication of pricing events to its shops using open source integration software. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Next-gen telecom testing tools evolve for NGN services, IMS networks by Mu Dynamics April 18, 2011 - (Free Research) This e-guide discusses the convergence of voice, video and data on IP Multimedia Subsystem (IMS) networks and how it is driving the need for testing tools that are up to speed. Find out what key players are doing to keep pace and how integrated platforms may eliminate the need for multiple telecom testing tools and simplify the process. (EGUIDE) VIEW ABSTRACT | GO TO

CW+: Quocirca report: Telecoms re-invention - optimising the online customer experience by ComputerWeekly.com August 24, 2010 - (Free Research) As networks, devices and media converge, telecoms companies have increasingly complex catalogues of products and services on offer to customers who are, in turn, becoming more aware that they can easily switch to other providers. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Gartner Research Report: SaaS E-Signature in North America by DocuSign, Inc. January 20, 2012 - (Free Research) This brief yet informative analyst report from Gartner Research Inc., explains why Software-as-a-Service (SaaS) eSignature systems are gaining popularity in North America and their pros and cons. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

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