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Duet Enterprise: Professional Services Firm Uses Duet Enterprise as Surround Strategy for SAP by Microsoft January 04, 2012 - (Free Research) In this brief case study, learn how Duet Enterprise for Microsoft SharePoint and SAP Applications provides a framework to unify collaboration, productivity, and business data to enhance the user experience and improve productivity and decision making. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Best Practices for Transforming to a Multi-Channel Contact Center by inContact January 18, 2012 - (Free Research) Read this white paper to get a framework, plan and recommended best practices for transforming your siloed contact centers into a multi-channel servicing environment. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Using BPM and SOA in the Modern Enterprise by Oracle Corporation UK Ltd February 01, 2011 - (Free Research) This paper discusses some of the most important goals of the modern enterprise and the ways in which Service-Oriented Architectures (SOA) and Business Process Management (BPM) are innovatively addressing them, with an emphasis on solving today'schallenges and putting in place an enterprise-wide architecture and framework for future successes. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

E-Guide: Expert guide to new features in Windows Server 2008 R2 by Dell and Microsoft May 19, 2011 - (Free Research) This expert e-guide examines the top ten Windows Server 2008 R2 enhancements that organizations should consider before deciding to upgrade to this new operating system. Plus, learn how to leverage Hyper-V to monitor memory in your virtual server environment. (EGUIDE) VIEW ABSTRACT | GO TO

Gain competitive advantage by using Customer Experience Management Solutions to extend brand value by Tealeaf December 22, 2011 - (Free Research) In this podcast, industry expert Rebecca Wettemann discusses how companies can balance customer experiences and brand promotion without creating conflict. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Fuse IDE for Ease-of-use with Apache Camel by FuseSource December 02, 2011 - (Free Research) In this video, FuseSource engineer Claus Ibsen introduces Apache Camel, a lightweight integration framework that can help you go from enterprise integration patterns (EIPs) to production. Hear why popular open source projects and multple enterprise service bus (ESB) servers include Apache Camel in their distributions. (VIDEO) VIEW ABSTRACT | GO TO

SharePoint Concerns and Considerations by Huddle November 22, 2010 - (Free Research) This expert e-guide debunks common myths about how SharePoint works and what it can and cannot be used for. Save yourself time and headache with these expert tips and get insight on what SharePoint can realistically deliver. (EGUIDE) VIEW ABSTRACT | GO TO

Selling Through A Slump: An Industry-by-Industry Playbook to Help You Prepare for the Recovery by Oracle Corporation June 10, 2009 - (Free Research) Selling in today's economy is tough. And simply doing more of the same is not the way to survive, much less thrive, in today's economy. There are important dos and don'ts in times like these. This E-Book is your industry-specific roadmap out of the economic slump. (EBOOK) VIEW ABSTRACT | GO TO

Tread carefully with social media-based customer loyalty programs by Infor CRM February 07, 2012 - (Free Research) Read this tip guide now to learn expert tips for interacting with your customers through Web 2.0. (EGUIDE) VIEW ABSTRACT | GO TO

Gartner: Social, mobile and analytics to push CRM through 2015 by Infor CRM February 07, 2012 - (Free Research) This tip guide from SearchCRM.com shares Gartner's expert insights on the fragmented social customer relationship management (CRM) market and how it will continue to evolve in the next three years. (EGUIDE) VIEW ABSTRACT | GO TO

Step-by-step Guide to Migrating from Exchange 2003 to Exchange 2010 by Mimecast June 30, 2011 - (Free Research) While Exchange 2010 promises to offer enhanced communication and collaboration capabilities, the migration process can still be a challenge for even the most diligent IT professional. Take a look at this e-book from the editors at SearchExchange.com for a top-to-bottom, expert analysis of the Exchange migration process. (EBOOK) VIEW ABSTRACT | GO TO

Mitigating the Risks of Email Outages by Mimecast June 23, 2011 - (Free Research) Email is the dominant mode of enterprise communication, so even a brief outage can have a serious impact on customer relationships and, most importantly, revenue streams. Take a look at this expert resource for a detailed analysis of the challenges facing email continuity. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Experts say CEM technology can build single view of customer by Infor CRM January 24, 2012 - (Free Research) This tip guide from our editorial team features an article on overcoming single-view issues and how customer experience management (CEM) technologies are a valuable tool for this problem. (EGUIDE) VIEW ABSTRACT | GO TO

Social Media-based Customer Loyalty Programs by Infor CRM February 06, 2012 - (Free Research) This e-guide from our editorial team will teach you how to efficiently deliver additional value to customers via social media as well as tips for finding balance when connecting with customers, and expert engagement tips from social media consultant Erik Qualman. (EGUIDE) VIEW ABSTRACT | GO TO

SAN Considerations in a Virtualized Environment with Greg Schulz by Dell and VMware January 20, 2012 - (Free Research) This expert webcast featuring Greg Schulz, founder and senior analyst with StorageIO, explores the benefits, challenges, and best practices for implementing SANs in your small to midsize company. Watch now to learn more. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

The Social Contract: Customers, Companies, Communities, Conversations in the Age of the Collaborative Relationship by SAP America, Inc. July 25, 2011 - (Free Research) This expert e-book takes an in-depth look at how industry leaders are using social media to build better relationships with their customers. Inside, learn the ways that customer communities are impacting how companies do business, as well as the importance of harnessing this power for constructive dialog. (EBOOK) VIEW ABSTRACT | GO TO

Business Services Innovation: How Top CIOs Take the Lead by Hewlett-Packard Company December 09, 2011 - (Free Research) Industry leaders share their experiences turning IT business service ideas into effective moneymakers that also strengthen customer relationships. (EGUIDE) VIEW ABSTRACT | GO TO

E-Guide: Best practices to achieve optimal memory allocation and remote desktop user experience by Dell and Microsoft November 16, 2011 - (Free Research) In this expert e-guide from SearchWindowsServer.com, learn best practices for Dynamic Memory allocation with Hyper-V R2 SP1. Plus, discover RemoteFX enhancements for RDP which delivers the "perfect" Windows 7 virtual desktop experience. (EGUIDE) VIEW ABSTRACT | GO TO

E-Guide: Windows Server 2008 R2 Learning Guide by Dell and Microsoft August 15, 2011 - (Free Research) This expert e-guide from SearchWindowsServer.com is designed to help IT pros determine whether Windows Server 2008 R2 makes sense for their organizations. Learn how to get the most out of this new operating system version and get answers to frequently asked questions from your peers. (EGUIDE) VIEW ABSTRACT | GO TO

Call Center Workforce Management Software Best Practices by Infor WFM Workbrain January 05, 2012 - (Free Research) The market for workforce management (WFM) software in the contact center saw double-digit growth last year, but the technology still needs work, according to experts. In this e-guide you’ll explore the pros and cons of WFM. (EGUIDE) VIEW ABSTRACT | GO TO

Podcast: How Windows Server 2008 R2 can lower your TCO by Dell and Microsoft June 03, 2011 - (Free Research) This expert podcast, brought to you by SearchWindowsServer.com, offers an in-depth analysis of Windows Server 2008 R2 and its new features. Find out how your business can lower expenses, increase productivity, and improve efficiency. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

BI with SQL Server 2008 R2 by Dell, Inc. and Intel August 12, 2010 - (Free Research) SQL Server 2008 R2 has been labeled a BI release because of its new features for business intelligence. In this interactive classroom, industry expert Don Jones explains the improvements made to existing SQL Server BI features like SSRS. Learn about the benefits of self-service BI and Master Data Services. Then take a quiz to test your knowledge. (RESOURCE CENTER) VIEW ABSTRACT | GO TO

The Social Sales Revolution by Salesforce.com February 06, 2012 - (Free Research) This e-book examines how some of today’s most successful reps approach social sales. Among others, you’ll meet a wine salesman with almost a million Twitter followers, a global manufacturer who is taking orders on Facebook, and a storage saleswoman who used Twitter and other tools to exceed her quota by 200%. (EBOOK) VIEW ABSTRACT | GO TO

Customer Experience Exchange E-Zine Issue 2 by SearchCRM January 31, 2012 - (Free Research) This second issue of Customer Experience Exchange highlights the contact center. Often an overlooked facet of customer relationship management (CRM), the contact center is usually the first way a customer reaches out to a company and thus should always be considered in CRM strategies. (EZINE) VIEW ABSTRACT | GO TO

Navigating the path to satisfying online customer experience by Tealeaf November 23, 2011 - (Free Research) Read this exclusive e-guide to get an executive-level, 360-degree view on which CRM approaches are best for different business scenarios -- from winning strategies for mobile users to social CRM tools to best practices for multi-channel customer experiences. (EGUIDE) VIEW ABSTRACT | GO TO

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