Customer Relationship Management (CRM) | Customer Experience Management (CEM) | Customer Service (General) | Customer Interaction Management | Data Security | Security Policies | Security Monitoring | Network Security | Social Networks and Community Management | Virtualization

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11 Reasons Why Ektron Should Be On Your WCM Shortlist by Ektron, Inc. November 30, 2011 - (Free Research) Many businesses take full advantage of web content management systems for a multitude of reasons, but mostly because they allow business professionals the ability to create, publish and manage content on websites rather than relying totally on IT. Read this paper to get some must-know tips for selecting the right web CMS. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Unleashing Microsoft SharePoint Server 2010's Web Content Management Features with DocAve by AvePoint, Inc. July 29, 2011 - (Free Research) This white paper discusses the requirements for dynamic websites in today's hyper-competitive business landscape, the case for utilizing SharePoint Server 2010 for WCM, and how AvePoint’s DocAveSoftware Platform enhances the native WCM functionality SharePoint offers. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

How to retain customer loyalty in the competitive retail market by Infor CRM January 16, 2012 - (Free Research) Read this now to learn how single-view software could enhance your customer relationship interactions with more insightful data. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Stop losing revenue from poor online customer experiences by Tealeaf August 01, 2011 - (Free Research) 24% of annual online revenue is lost globally due to poor online customer experience. This report will underscore the importance of online customer experience management, or CEM, which is about taking a disciplined approach to understanding how customers interact with your business online and removing the obstacles to their success. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Virtual Disaster Recovery Solutions for IT Executives by Dell Compellent August 05, 2011 - (Free Research) Disaster recovery (DR) shouldn’t be left on the back burner until a natural disaster strikes. In fact, around 80% of network disruptions are a result of IT architecture complexity. But for many organizations, virtualization is an economical DR solution. This e-guide addresses the benefits of virtual disaster recovery. (EGUIDE) VIEW ABSTRACT | GO TO

Words for the Ys: How to Leverage a Generation’s Strengths and Improve its Staying Power in the Contact Center by Calabrio, Inc. January 25, 2012 - (Free Research) This white paper provides insight on how to retain Generation Y contact center employees so your business can flourish and stay within budget. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Walk Before You Run: Incorporating Social Channels Into Your CRM Strategy by SugarCRM Inc. November 08, 2010 - (Free Research) Social channels are here to stay and should be part of your customer engagement strategy, as you will be re­quired to integrate these new channels sooner, rather than later. This paper will help you build the best road map to customer success, integrating both old and new channels into your customer experi­ence strategy. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Executive Brief Digital Transformation: Creating New Business Models Where Digital Meets Physical by IBM November 17, 2011 - (Free Research) As businesses embrace the digital revolution, they're rethinking what customers value most and creating operating models that take advantage of what’s newly possible for competitive differentiation. This report is designed to provide senior executives with analysis and insight on how fast and how far to go on the path to digital transformation. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Boost Your Image: Master the Three Stages of Video Conferencing Success by Citrix Online Go To Meeting January 13, 2012 - (Free Research) This new 1080 Group white paper explores best practices for video conferencing and provides a handy checklist for preparing and conducting a successful video conferencing session. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

SharePoint Concerns and Considerations by Huddle November 22, 2010 - (Free Research) This expert e-guide debunks common myths about how SharePoint works and what it can and cannot be used for. Save yourself time and headache with these expert tips and get insight on what SharePoint can realistically deliver. (EGUIDE) VIEW ABSTRACT | GO TO

Cost Effective Security and Compliance with Oracle Database 11g Release 2 by Oracle Corporation September 28, 2011 - (Free Research) Consolidation, outsourcing and cloud computing are just a few of the business initiatives driving IT organizations to focus on data security. Companies have moved beyond securing the network perimeter and made strengthening security controls around data a top priority. Read this whitepaper to learn more. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Securing Access to the IT Infrastructure: Predictions for 2012 that Every IT Security Pro Needs to Know by FoxT December 28, 2011 - (Free Research) With the rise of consumerization and increasing movement of resources to the cloud, access management, enforcement and auditing have become more complex than ever before. And there are still some basic access management challenges that need to be addressed. This paper outlines 5 predictions for 2012 for access management. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

SL Case Study: InScope Solutions by Microsoft September 2008 - (Free Research) Read how a growing IT service firm decreased its auditing time and gained $10 million in revenue growth after deploying a solution using Microsoft Dynamics SL. (CASE STUDY) GO TO CASE STUDY

PowerTerm WebConnect Enhancements for WS08 R2 Remote Desktop Services by Ericom Software June 2011 - (Free Research) Organizations considering Windows Server 2008 R2 Remote Desktop Services (RDS) should know that WS08 R2 (RDS) alone does not sufficiently provide many critical capabilities. Ericom PowerTerm WebConnect - the alternative to Citrix, extends the functionality of WS08 R2 Remote Desktop Services (RDS) with advanced centralized management. (TRIAL SOFTWARE) VIEW ABSTRACT | GO TO

Lumension Sanctuary Device & Application Control for Endpoint Security -- 30-day Free Trial by Lumension January 2008 - (Free Research) Protecting networks from malware can seem like an insurmountable challenge. In this 30-day free trial download, see how Lumension's Sanctuary Device and Application Control enable only authorized applications to run and only authorized devices to connect to a laptop or desktop, removing the risk of data leakage and malware. (DEMO) GO TO DEMO

Understanding the Reasons Behind Data Loss Disasters by Websense, Inc. February 2012 - (Free Research) While the importance of establishing the right IT systems and security policies have been expressed time and time again, a quick glance at the news headlines on data disasters reveal that not all organizations have a grasp on data leak protection. View this paper to explore some data loss incidents and the key leassons learned. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Kill Five Birds with One Stone: Satisfying Multiple Regulations with Centralized Access Control Enforcement and Compliance Reporting by FoxT September 2011 - (Free Research) Access this document to learn how your enterprise can more efficently and cost-effectively comply with today's regulatory environment. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

HP Network Automation -- Improved Network Change, Configuration and Management by Hewlett-Packard Company February 2011 - (Free Research) HP Network Automation software automates network change, configuration, and compliance management. You can reduce costs and administration time required to manage change and configurations of the network while ensuring compliance in a stable and secure environment.  View this video to learn more. (VIDEO) VIEW ABSTRACT | GO TO

CW+: Quocirca report: Telecoms re-invention - optimising the online customer experience by ComputerWeekly.com August 2010 - (Free Research) As networks, devices and media converge, telecoms companies have increasingly complex catalogues of products and services on offer to customers who are, in turn, becoming more aware that they can easily switch to other providers. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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