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Customer Service (General) | Business Process Management (BPM) | Business Intelligence Solutions | Customer Relationship Management (CRM) | Help Desk and Call Management | Call Center Management | Databases | On-line Customer Support | Customer Information Management/ Customer Databases | Workflow Automation

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Adding Shock Absorbers to Your Messaging System by Azaleos Corporation

December 2008 - (Free Research) Attendees will gain new insights into this growing trend from both an analyst and vendor perspective, hear about recent customer implementations of remote services, and participate in an interactive Question and Answer session.
(WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Protecting Your Company from Social Engineering Threats by Perimeter eSecurity

December 2008 - (Free Research) This eGuide provides examples of common social engineering exploits, discusses innovative ways for your company to construct and utilize scenarios for social engineering tests, and provides key strategies for successfully defeating these attacks.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Growing Importance of E-Discovery on Your Business by Google

November 2008 - (Free Research) The goal of this white paper is to focus on the key issues involved in developing an e-discovery capability and to help organizations plan to become better prepared for the rigors of the e-discovery process.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Numara® FootPrints Change Management: Solutions for Automating and Managing Change by Numara Software

March 2008 - (Free Research) View this Webcast to explore the challenges in designing a workable change management process, defining approval workflows and to hear examples of creating audit trails for Sarbanes-Oxley compliance with respect to IT changes.
(WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Best Practice Guidelines for SAP Solutions on VMware® Infrastructure by VMware and Intel

October 2008 - (Free Research) This paper provides best practice guidelines for deploying SAP software solutions on VMware Infrastructure 3.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

PODCAST: BI and Performance Management Best Practices for Your SAP Investment by Cognos, an IBM Company

December 2008 - (Free Research) Listen to this Podcast to explore best practices for supercharging business intelligence and performance management efforts with your SAP investment.
(PODCAST) VIEW ABSTRACT | GO TO PODCAST

Subscriber Data: How Service Providers Can Mine the Gold Buried in Their Networks by Alcatel-Lucent

August 2008 - (Free Research) This white paper discusses how customer information or subscriber data is an important asset to be managed. Learn how service providers can use subscriber data as a foundation to generate new revenue streams and strengthen their brand.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Data Governance Strategies: Helping Your Organization Comply, Transform, and Integrate by Informatica

September 2008 - (Free Research) Data governance establishes policies and procedures for sharing data, as well as improving data's quality, structure, and auditability.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

10 Essential Steps to Oracle & MS-SQL Security & Compliance by Guardium

December 2008 - (Free Research) Download an essential chapter from "Implementing Database Security and Auditing" (Elsevier Digital Press), authored by database security expert and Guardium CTO Ron Bennatan, Ph. D.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Merging Mobility with Unified Communications by BlackBerry

August 2008 - (Free Research) Unified Communications is about getting the right information, in the right context, sent to the right people with the right timing.
(WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

ISYS: Desktop Search Engine - Enterprise Search Tool by ISYS Search Software

ISYS:desktop 8 is an enterprise-class desktop search tool designed to enable search, navigation and discovery across individual PCs, shared folders and large corporate networks. 
(SOFTWARE PRODUCT)GO TO DETAILED REPORT

Leveraging the Edge: Delivering Unmatched Performance for Large File Downloads by Akamai Technologies

January 2009 - (Free Research) This whitepaper describes how a distributed architecture is vitally important to achieve performance and reliability in the delivery of large electronic files.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Virtual Call Center - Five Simple Strategies to Make Your Support Center Callers Smile by Angel.com

October 2008 - (Free Research) This paper highlights five simple strategies any organization should consider to cost-effectively increase the level of service of their support lines.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Managing Unstructured Data: 10 Key Requirements by Varonis

September 2008 - (Free Research) This white paper takes a practical approach to identifying the right enterprise-wide data protection solution for your specific business. Learn more about these ten imperatives to know when evaluating a vendor offering.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Data Conversion Solution - Rapid Implementations by Infosolve Technologies, Inc.

Learn about the importance of converting your data and how it can enable you to migrate to a new system, consolidate existing data systems and acquire other data successfully. 
(SERVICE)GO TO DETAILED REPORT

Enterprise Marketing Management (EMM): Effectively Strategize and Execute Marketing Activities by Aprimo, Inc.

June 2008 - (Free Research) An EMM application can lead marketers through a process of translating a creative/business strategy into a concrete set of marketing outputs.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

SIP Trunking in the Next-Generation Contact Center by Acme Packet

December 2008 - (Free Research) This session will also explore some customer case studies to show how early adopters of SIP trunking in contact centers have successfully managed these issues, and examines some of the unexpected implementation challenges and benefits they've encountered.
(WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Best Practices for Managing XML data by IBM

December 2008 - (Free Research) This paper provides principles and guidelines for using DB2 pureXML™ to solve business problems effectively and to achieve high performance when managing XML data in enterprise applications.
(WHITE PAPER) GO TO WHITE PAPER

Is a Data Warehouse the Only Option for Business Intelligence? by Information Builders Inc. (E-mail this company)

October 2007 - (Free Research) While data warehouses are important for many types of analytical systems, they aren’t always necessary. Building a data warehouse can dramatically increase the cost of a BI project. This paper describes data warehouses, along with many other options for placing relevant, timely information in the hands of business users.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Mobilize Your Field Staff with BlackBerry by BlackBerry

March 2008 - (Free Research) Join Research In Motion (RIM) and MobileChargePro as we walk through real life examples demonstrating mobile solutions to those with employees in the field.
(WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

BlackBerry Enterprise Solution Security by BlackBerry

March 2008 - (Free Research) This document describes the security features of the BlackBerry® Enterprise Solution and provides an overview of the BlackBerry security architecture.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Mobilizing Applilcations Lotus Domino Databases by BlackBerry

August 2008 - (Free Research) The ability to access and update Lotus Domino applications can be a simple and effective way to improve efficiency. Read this paper and learn how easy it can be to create BlackBerry applications that integrate with your Lotus Domino applications.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Customer Support Solution by Extraview Corporation (E-mail this company)

As a leading software customer support solution for small companies to the world's largest organizations, the ExtraView Customer Support solution features comprehensive customer support management functionality based on the ExtraView platform. 
(ASP & SOFTWARE PRODUCT)GO TO DETAILED REPORT

Cisco PCI Compliance Advisor by Cisco Systems, Inc.

August 2008 - (Free Research) The Cisco PCI Compliance Advisor guides customers through how PCI compliance requirements impact their industry. This demo explores threats, offers solutions, and reviews best practices for PCI compliance.
(DEMO) VIEW ABSTRACT | GO TO DEMO

Cineca Case Study - High Performance Computing, Blades, MDS by Cisco Systems, Inc.

October 2008 - (Free Research) Read this case study to learn more about how Cineca uses Cisco HPC, blade switching, and SAN technologies to reduce increase ROI and reduce maintenance costs and demand on resources.
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

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