Social Networks and Community Management | Contact Center Management | Customer Self-service/ e-Self Help | Customer Service (General) | Call Center Management | Customer Experience Management (CEM) | On-line Customer Support | Customer Relationship Management (CRM)

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The Empowered Customer: Productivity Enhancements in a Digital Era by Microsoft March 05, 2010 - (Free Research) This white paper discusses how gathering intelligence from multiple sources such as social media, customer service centers and online support, and then transforming that intelligence into productivity improvements are vital steps in transforming customer service in the digital age. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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