Customer Relationship Management (CRM) | Contact Center Management | Mobile Device Management | Customer Data Integration | Business Process Management (BPM) | Enterprise Content Management (ECM) | Help Desk and Call Management | Customer Service (General) | Call Center Management | Data Quality

Search Results		1 - 3 of 3
Too many results? Filter by:	All result types Software Services & Resellers Hardware Research

Gartner Research Report: SaaS E-Signature in North America by DocuSign, Inc. January 20, 2012 - (Free Research) This brief yet informative analyst report from Gartner Research Inc., explains why Software-as-a-Service (SaaS) eSignature systems are gaining popularity in North America and their pros and cons. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

North American Contact Center Industry 2011: A Mid-Year Update and Forecast by Calabrio, Inc. January 25, 2012 - (Free Research) This informative market update from The National Association of Call Centers (NACC) provides a comprehensive look at the industry. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Smarter communications through analytics by IBM November 18, 2011 - (Free Research) As research suggests, investments in data integration and analytics that maximize the value of each customer are worthwhile and create potential for financial gain. To quantify the value of those investments, an illustrative $8 billion communications provider was modeled. Results from this effort are presented throughout this paper. (WHITE PAPER) GO TO WHITE PAPER

1 - 3 of 3

We are always striving to improve our customer experience. Please notify us if there is a company missing that you feel should be in our directory.