Parature's Online Customer Service Software & Solutions by Parature Inc.. Parature is the global leader in on-demand customer support and help desk software. Our web-based support suite enables organizations to fundamentally change the way they more... >> Discover more offerings from Parature Inc..
		TechExcel CustomerWise (formerly TechExcel CRM) Customer Support Software by TechExcel, Inc.. CustomerWise helps optimize your support process by providing your internal support team with all of the tools necessary to resolve support requests quickly. From incident more... >> Discover more offerings from TechExcel, Inc..
		CRM without Compromise: A Strategy for Profitable Growth by SAP America, Inc.. Build your CRM system so it is flexible enough to quickly respond to changing customer needs and business challenges to sustain a competitive advantage and enjoy a profitable more... >> Discover more offerings from SAP America, Inc..

Topics Related to Your Search

Customer Service (General) | On-line Customer Support | Customer Relationship Management (CRM) | Customer Information Management/ Customer Databases | Help Desk and Call Management | Problem Ticket Management | Contact Center Management | Issue Tracking and Management | Email Archiving | Call Center Management

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Email Management in Today's Regulatory Environment - Reasons and ROI Benefits by Kroll OnTrack August 2008 - (Free Research) Email has become the lifeblood of business, more than any other means of communication and any business tool, companies rely on electronic messages for running virtually every aspect of their enterprises. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

IT Briefing: Email Archiving by Arrow ECS Midmarket Group July 2008 - (Free Research) This document addresses why email archiving continues to be an important subject for integrators to raise with their customers, It also provides an overview of current email management problems and some potential solutions. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

ePowerCenter - Customer Relationship Management and Interaction Solution by Astute Solutions (E-mail this company) ePowerCenter is an award-winning CRM customer service and support, contact center automation, and interaction management solution designed to address the unique needs of consumer-focused companies and their contact centers. It is behind high-impact technical and business results at Global 1000 companies across numerous vertical markets.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

The Multi-Channel Call Center Agent - Reality or Myth? - an AberdeenGroup Report sponsored by Astute Solutions by Astute Solutions (E-mail this company) April 2007 - (Free Research) Read how AberdeenGroup's research, which represents a strong cross-section of industry, clearly shows that Best-in-Class companies are moving to multiple channel agent support. To achieve this, companies should look at implementing the recommendations found in this white paper. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

On-Demand Support Software by Parature Inc. Parature eTicket enables your customers to submit support tickets through your customer service or help desk websites, and enables your support team to track, route and manage customer tickets. As a result, your customer support team will provide efficient, superior customer service, resulting in satisfied and loyal customers.  (ASP) GO TO DETAILED REPORT

TechExcel CustomerWise (formerly TechExcel CRM) Customer Support Software by TechExcel, Inc. (E-mail this company) CustomerWise helps optimize your support process by providing your internal support team with all of the tools necessary to resolve support requests quickly. From incident submission through investigation to a final resolution, CustomerWise refines your support process and increases efficiency and productivity.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

TechExcel ServiceWise (formerly HelpDesk) - Complete HelpDesk solution by TechExcel, Inc. (E-mail this company) TechExcel ServiceWise (formerly HelpDesk) is setting the new standard for high-end helpdesk management through a feature-rich platform. TechExcel HelpDesk enables you to manage your IT service support and internal help desk processes including incident tracking, knowledge management, employee self-service, and asset management.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Parature's Online Customer Service Software & Solutions by Parature Inc. Parature is the global leader in on-demand customer support and help desk software. Our web-based support suite enables organizations to fundamentally change the way they support their customers while significantly reducing costs.  (ASP) GO TO DETAILED REPORT

Essential Email Marketing Deliverability Guide by Listrak. January 2008 - (Free Research) In this white, learn ways to ensure e-mails in your marketing campaign bypass internet filters and escape junk mail folders. The experts at Listrak have the details for you. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

State Supreme Court Improves Efficiency by Nokia. April 2008 - (Free Research) This podcast explores IT's solution for convenient and protected access to email and prompt handling of time-sensitive court business. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

New Spam Tricks and How To Protect Yourself by Forrester Research (E-mail this company) Sponsored by: Abaca Technology May 2007 - (Free Research) The birth of image spam in 2006 stumped many antispam programs. As image spam subsides, many companies are wary of what’s coming next. With spam accounting for more than 90% of all email today, any hiccup in your spam filter can disrupt a healthy messaging environment. Learn about the new spam tricks and how to protect your organization. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Regulations Shift Focus on Outbound Email Security by Proofpoint, Inc. July 2008 - (Free Research) Outbound email and other electronic communications pose a significant risk for data loss or leakage. This white paper will examine the new email security and compliance challenges and ways to address them. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

A Modern Approach to On-Demand Email and Data Security by Proofpoint, Inc. April 2008 - (Free Research) Email and data security solutions are available in different deployment configurations, from hardware and virtual appliances to software. Another option, “on-demand” or “software as a service” (SaaS), is rapidly gaining traction as... (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Customer Satisfaction with Email Archiving Systems by Sunbelt Software. August 2008 - (Free Research) This paper compares Sunbelt Exchange Archiver (SEA) with a cross-section of other email archiving offerings. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Dynamic Content Strategy Guide: Five Essential Email Campaigns by Listrak. January 2008 - (Free Research) Dynamic content allows you to get to know your customers and subscribers on an intimate level, strengthening your relationships and increasing brand loyalty. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Dynamic Content in Action: DiscountBeautyCenter.com Case Study by Listrak. January 2008 - (Free Research) Listrak's marketing and professional services departments teamed up to help DiscountBeautyCenter.com, an online supplier of brand name cosmetics, fragrances, and professional beauty supplies. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

EMS Rapid Archive™ by MessageOne, Inc. July 2008 - (Free Research) EMS Rapid Archive™ is Dell MessageOne's zero-maintenance email archiving service with rapid e-Discovery search and flexible retention policy management. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

EMS Enterprise Archive™ by MessageOne, Inc. July 2008 - (Free Research) EMS Enterprise Archive™ is Dell MessageOne's enterprise service that offers centralized retention and deletion policies, legal holds, compliance, e-Discovery search and storage management without data loss risks. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Guide to Going Paperless: Cut Costs with Document Automation by Equisys Inc February 2008 - (Free Research) Document automation software not only removes the cost of printing and posting paper documents, it also reduces the time involved in document production, archiving and retrieval. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Dickinson Dees LLP Achieves Productivity Gains by Nokia. April 2008 - (Free Research) While away from the office, data is increasingly being accessed and IT is left with stringent demands that are difficult to manage. This podcast looks at how Device Management helped a top law firm control costs and connect its 800 employees. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Backup Versus Archiving: Firms Need Separate Strategies For Each by Forrester Research Sponsored by: CGS, Canada November 2006 - (Free Research) Data archiving and data retention is one of the most important storage priorities facing IT departments today. With regulatory requirements, legal discovery costs, and internal best practices, organizations must invest in the appropriate technology for data retention. Learn the business benefits of both data archiving and retention now. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

ESG: Intelligent Data Archiving by Arrow Electronics, Inc. April 2008 - (Free Research) The goal of intelligent data archiving is to move dormant data off of primary storage systems and put them on lower cost, easy to manage archival storage. Read this ESG white paper to learn more about intelligent data archiving and its benefits. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

That Was Then This Is Now: The New Rules of Email Marketing by Silverpop Systems Inc. August 2008 - (Free Research) To make an email program succeed and thrive, marketers need to constantly evolve their email programs to improve relevancy. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Taming Transactional Email: Tips to Gain Control and Determine If Outsourcing Makes Sense by Silverpop Systems Inc. August 2008 - (Free Research) This white paper reviews the key steps necessary to implement a transactional email marketing campaign. It also recommends methods to ease the pain of implementation while improving the results. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Incorporating WEB Analytics into Email Marketing: Five Quick-Start Tactics for Marketers by Silverpop Systems Inc. August 2008 - (Free Research) Read this whitepaper to learn how to use Web Analytics data to enable you to better understand your customers’ needs and more effectively market to them. Learn a formula based on the five Ws to gain a more complete understanding of a situation or subject. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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